TechTarget: Priority Engine Enhancements

TechTarget announced a set of enhancements to its Priority Engine Sales Intelligence platform, including second-party intent data from its BrightTALK digital event platform and a refreshed user experience. As a result, TechTarget now provides intent data for 32 million opted-in technology researchers and purchasers across twice as many accounts.

Millions of BrightTALK contacts are fully integrated into Priority Engine, providing intelligence around individuals actively researching technology purchases at BrightTALK webinars, virtual events, and videos.  The expanded content provides richer intent data with additional messaging hooks for sales reps.

Prospect-level insights include content preferences, recently viewed content, and each buying committee member’s top interests.

Prospect Insights provide rich details for messaging.

BrightTALK was acquired twelve months ago.  BrightTALK hosts 30,000 new webinars and videos each year, providing multi-media content that complements TechTarget’s text-based research content.  Prospect-level BrightTALK intent data and buyer contact intelligence are now being combined with second-party intent data from TechTarget’s 140+ enterprise technology media sites, bringing the combined pool of buyers and influencers to 32 million.  As these individuals are opted-in, intent data can be tied to the individual instead of the account, allowing for improved messaging and targeting.  Not only is the enterprise software topic collected, but TechTarget gathers competitors under consideration and buying journey stage.  Furthermore, opted-in contact data ensures that the shared contact intelligence is GDPR and CCPA compliant.

BrightTALK Prospect Insights include webinar registrations, views, view times, webinar types, and titles.

BrightTALK Intent data indicates which content was viewed and the duration the demand unit member spent viewing the content.

TechTarget noted that buyers and influencers have distinct digital research styles, with some preferring multi-media content and others opting for white papers and related text-based reports and articles.  Thus, bringing in BrightTALK significantly expanded TechTarget’s ability to identify buyer intent based on different learning preferences.

“Despite strong similarities in overall audience makeup (company size, industry, and job title/function are remarkably consistent), there’s only a 10%-20% overlap in members between the databases, depending on geo,” wrote TechTarget SVP of Products Andrew Briney in April.

“Learning preference and behavior is quite different for members of BrightTALK,” continued Briney.  “While the content topics, focus, and quality is [SIC] very similar to what’s offered on the TechTarget network, BrightTALK members prefer the immersive, interactive learning experiences delivered by webinars (85%) and videos (61%) over downloadable PDF content like whitepapers (47%) and e-Books (42%). Given this preference, it’s not surprising BrightTALK members average more than 30 minutes in view-time per webinar/video.”

Priority Engine Personalized Rankings view

The enhancements also provide insights into “overall buyer content preferences (content type and topic), and interactions with customer content across multiple channels help inform more personalized sales outreach and marketing engagement strategies.”

“Priority Engine delivers the actionable purchase intent data our customers need to drive superior performance.  This new release gets exponentially more data into their hands and gives them the ability to deliver customized experiences their marketers and sellers need to thrive.”

TechTarget CEO Michael Cotoia

UI enhancements include a new view that calls out “untapped, high potential accounts” for initial engagement in a rep’s territory.  There is also a new timeline for viewing account journeys and recent engagement.  The new timeline helps reps “easily monitor buying changes to better optimize pipeline, identify cross-sell/upsell opportunities and grow revenue.”

Other UI changes include a set of shortcuts located in the left-side navigation bar.  The shortcuts display the following user views:

  • Top Accounts – The 500 most active accounts and prospects (default view)
  • Untapped Potential – Accounts or prospects with whom the rep has not yet interacted in Priority Engine
  • Viewed your Content – Accounts or prospects that have viewed or downloaded company content syndicated through TechTarget’s content syndication program
  • Visited your Website – Accounts that have visited the company’s website (Inbound Converter)
  • Confirmed Projects – Any projects that TechTarget has confirmed are active in the rep’s territory based on direct outreach
  • Favorites – Accounts or prospects that you have selected to favorite in Priority Engine

Finally, the platform now contains separate modules that support sales and marketing use cases.

The Highlights view provides buying journey interactions and new contacts at top accounts.

TechTarget Acquires Xtelligent Healthcare Media

On its earnings call last week, TechTarget announced its latest acquisition, Xtelligent Healthcare Media, a Boston-based firm with a similar content model to TechTarget.  It has over 1.5 million healthcare-related visitors per quarter across ten websites.  Content focuses on healthcare-related software and technology decisions, aligning with TechTarget’s enterprise software focus but in an adjacent market. Xtelligent topics include telehealth, healthcare analytics, revenue cycle management, healthcare IT security, and electronic health records.

“The healthcare IT market is one of the most important vertical technology markets and a natural adjacency for TechTarget to expand into. This acquisition checks all of the boxes for us.  Xtelligent has an original content model with a permission-based audience of registered members and a large amount of first-party purchase intent data.”

CEO Michael Cotoia in TechTarget’s Q2 2021 Letter to Shareholders

Similar to BrightTALK, Xtelligent did not have a solution for disseminating its intent data, but TechTarget will create new purchase intent segments and feed them into Priority Engine, expanding Priority Engine’s potential user base.

Xtelligent CEO, Sean Brooks, is a former TechTarget VP who founded Xtelligent a decade ago.  Brooks will continue to run the business.  Cotoia noted that Brooks built Xtelligent with a similar opted-in, permission-based audience model.

“We are very excited to join TechTarget and extend our combined audiences and offerings into new markets,” said Brooks. “TechTarget’s experience and success with first-party data, combined with their deep understanding of the B2B Media & Data space, will help us continue to grow and offer customers new opportunities to reach and engage highly targeted healthcare technology decision-makers.”

“[Healthcare] is a vertical that we’ve been keeping our eye on for a couple of years and the adjacent vertical where healthcare intersects with IT and infrastructure, security, hardware, and software, just made all the sense in the world to us. We believe it’s going to open the door to new customers [and] opportunities….We believe that we have an untapped revenue opportunity with Priority Engine and bringing our purchase intent data onto the Xtelligent community.”

TechTarget is eyeing other adjacent verticals, including FinTech and Asset Management, where BrightTALK has some penetration.

TechTarget paid $25 million in cash for Xtelligent, which includes an additional $5 million earn-out.

TechTarget Acquires ESG

TechTarget continues to build out its technology content set with the acquisition of Enterprise Strategy Group (ESG), “a leading provider of decision-support content based on user research and market analysis for global enterprise technology companies.”  ESG has twenty-seven researchers and analysts who cover Cloud Services & Orchestration; Converged Infrastructure; Cybersecurity; Data Platforms, Analytics & A.I.; Data Protection; Digital Workspace; Networking; and Storage.

TechTarget called ESG a “natural complement and extension” of its value prop.  It expands TechTarget’s “decision support content” and provides it with “new fact-based, research-driven content” for sales and marketing outreach “identified by purchase intent insights.”  ESG’s segment expertise and analysis support technology purchase decisioning that extends TechTarget’s value beyond its 140+ technology research websites.

ESG works with its customers to develop custom content, including technical validation, economic analyses, and bespoke end-user research that “enables the creation of highly actionable, extremely useful, interactive content deliverables and tools.” Content types include white papers, videos, infographics, dynamic content (HTML 5), online event support, and social media support.

Clients commonly use ESG content to support product launches, competitive positioning, channel enablement, and ABM-focused outreach.  Thus, TechTarget’s websites identify who is currently in-market for specific solution types, and ESG’s custom content delivers mid-funnel tools to assist with messaging across the demand unit.

“ESG delivers highly relevant, purchase cycle-focused content specifically built to support buying and selling. As such it helps fill critical gaps that have long increased costs and cycle times on both sides of the process.  Adding depth to and building on TechTarget’s existing strengths in content, process support, and data creates clear, easily accessed value for both clients and end-users.”

ESG Founder Steve Duplessie

The ESG acquisition is TechTarget’s third over the past year.  In December, TechTarget closed on its $150 million BrightTALK purchase that provided it with event marketing and event-related intent signals.  In March, TechTarget tucked in Data Science Central, a digital publisher that focuses on data science and business analytics.

“We’re super excited about the value ESG provides to our clients and our members,” said Michael Cotoia, Chief Executive Officer, TechTarget. “Together, we can provide enterprise technology buyers much richer information support across their buyer’s journeys.  For our clients, adding ESG to the unmatched intent data and services we’ve long-provided means we can further increase their productivity gains and business yields end-to-end across go-to-markets.”

The acquisition price was not disclosed.  Both firms operate in the Boston suburbs. The BrightTALK acquisition closed on December 23rd.

TechTarget Acquires BrightTALK

Technology purchase intent data vendor TechTarget added another arrow to its intent quiver with the acquisition of BrightTALK, a leader in the marketing and virtual events space.  BrightTALK said virtual event attendance has “high predictive value because IT buyers are making a material investment of their time to engage with vendor-produced content.”

The acquisition increases TechTarget’s universe of opted-in professionals.  TechTarget already has over twenty million opted-in business contact records (mostly in technology positions from its 140 enterprise technology sites), and BrightTALK has eight million registered attendees on its media platform.  There is likely to be some overlap in names, but having a second source of opted-in professionals increases the scope of measured intent across TechTarget, BrightTALK, and corporate websites (a KickFire OEM deal).

The acquisition offers substantial cross-selling opportunities in 2021 as vendors continue to focus on virtual events in lieu of face-to-face trade shows and conferences.  Furthermore, “BrightTALK generates a large volume of valuable content in webinar and video format that is incremental to TechTarget’s current offerings.  This content improves TechTarget’s potential ability to attract new users and diversifies the content available via TechTarget’s portfolio of web sites.”

And because both platforms are opted-in, the intent data does not need to be anonymized.  TechTarget can deliver person-level intent data that includes contact information, articles read, webinar sessions viewed, potential competitors, and their stage in the buyer’s journey.  What’s more, these rich intent datasets are GDPR-compliant across both platforms.

“TechTarget’s leadership position in the market is further strengthened by the acquisition of BrightTALK. This acquisition checks all the boxes. It allows us to increase our original content, grow our opt-in audience of registered members, and add a material amount of proprietary first-party purchase intent data. It’s a very powerful combination that will enhance our customers’ abilities to use our purchase intent data to grow their revenues and increase their market share.”

TechTarget CEO Michael Cotoia

“We are excited to join forces with TechTarget. They are the leading provider of original expert content and distributor of vendor decision-support content in the B2B tech market, which has allowed them to develop the preeminent first-party purchase intent offering,” said BrightTALK CEO Paul Heald. “Combining our leading platform for online IT events is a winning combination.”

BrightTALK has over 1,000 customers who created 25,000 webinars and videos over the past year.  The platform generates over 200,000 unique monthly viewers and six million annual content engagements.

BrightTALK also fits with TechTarget’s financial objectives.  It is on track for $50 million in 2020 revenue, with approximately half this revenue under long-term contracts.  TechTarget hit 35% in subscription revenue last quarter but has stated a 50% subscription revenue goal.  With Priority Engine on track for approximately $50 million in 2020 subscription revenue and BrightTALK posting roughly $25 million, the combined pro forma company would generate $75 million in subscription revenues on $195 million in 2020 revenue (Q3 YTD + mid-point Q4 guidance + $50M BrightTALK estimate), or approximately 38 – 39% in contract-based revenue.

BrightTALK has also done well during the pandemic, with revenue on track to grow 30% this year.  It added one million additional opted-in professionals over the past year.

The deal is priced at $150 million, a 3X multiple over projected 2020 earnings.  The cash transaction will close before the end of the year.

BrightTALK has four offices in the US, two in the UK, and two in APAC (Sydney and Singapore).  LinkedIn lists them with 275 employees, a headcount growth of 15% over the past year.

Intent data is the hottest category in B2B data. There have been a series of acquisitions in the space over the past month as vendors look to acquire and integrate data sources. Recent transactions include Zoominfo’s acquisition of Clickagy and Spiceworks Ziff Davis’ purchase of Aberdeen. We have also seen the launch of next generation intent solutions such as D&B Intent and Zoominfo Streaming Intent. Bombora has been working with its partners to launch integrated workflow solutions.

TechTarget Q3 2020 Earnings

After a weak second quarter, TechTarget’s revenue rebounded in Q3, rising 7% to $36.2 million (it was 1% in Q2).  Year-to-date revenue hit $102.5 million, up 4.5%.  Long-term revenues, which are primarily subscription contracts to Priority Engine, represented 35% of revenue, the same percentage as Q3 2019.  International sales are up 30%, with strength in both lead-gen services and Priority Engine.

Priority Engine revenue grew 4% during the quarter, with growth slowed by weakness at “smaller customers hesitant to commit to yearlong subscriptions to new products and services.”

TechTarget continues to invest in Priority Engine, releasing a significant upgrade in September that supported prospect-level intent and an improved Salesforce.com integration.  With the release, they initiated a “double-digit price increase” that has been accepted by the market. “We have not had pushback on the pricing so far,” said CEO Mike Cotoia. “So we see that as a positive sign going into 2021.”

Priority Engine’s “early usage is encouraging,” with page views up 80% since January; furthermore, “portal interactions by users that self-identify as salespeople are up over 40% since we released the new sales-friendly version.”

Cotoia called the release the most significant since Priority Engine’s launch.  Unlike previous releases that focused on the marketing function, the latest enhancements were centered around UI enhancements and the sales use case.  Combining account-level intent with prospect-level intent is “really enabling and empowering” sales teams, helping them “rank and prioritize within their own territories.”  Reps now have access to two views: a territory account report and an active prospects report.

Sales reps can now discover intent data and insights for active accounts and prospects within a Visualforce tab in Salesforce.  If a contact isn’t in Salesforce, they can quickly add the contact.

“Building a cohesive and easy-to-use workflow for both marketing and sales has always been in our roadmap,” summed up Cotoia. “The September release has been really, really impactful.”

TechTarget will focus on “leveraging our customer’s first-party data along with our data.  We have other key engagement opt-ins that we are going to be integrating into this as well.”

TechTarget also saw weakness in the large legacy IT vendors, though it was above Q2 numbers, and they anticipate growth in their Global 10 in Q4.  TechTarget has been diversifying its customer base, with the Global 10 accounting for 20% of its customer base, down from 40% a decade ago.

TechTarget anticipates that the shift from event sponsorships to online lead generation will persist after the pandemic.  

“We believe that much of this shift will become permanent as we do not believe the face-to-face business will return to its previous spend levels pre-COVID,” said Cotoia. “This is showing up mostly in our International numbers as those markets had significantly more events as part of their budget mix than in North America.  Today, most of those deals are short term, mirroring the event buy.  The opportunity that we are focused on here is to migrate those budgets from face-to-face to intent-based lead generation and then graduate those customers to annual Priority Engine subscriptions. We believe this is achievable as the vast majority of our customers have a strategic initiative to use data to make their sales and marketing organizations more intelligent, efficient, and effective.”

Customers are focusing on their digital strategy, and TechTarget offers content syndication, content marketing, lead generation, and Priority Engine.  All of these digital offerings help tech firms “get in front of their prospects and their existing customers.”

“Even if it starts with lead-generation and content marketing offerings integrated with some of the brand solutions, at the end of the day, our customers are really focused on leveraging the right intent throughout their marketing and sales cycles when they’re in market,” said Cotoia.  

These lead-gen campaigns provide a beachhead for upgrading to subscription services. “Priority Engine plays a really good place in that as we start transitioning folks from events to content syndication from content syndication to integrated online solution from integrated online intent-driven solutions to Priority Engine integrated campaigns,” said Cotoia. “I think this plays well for us in the long-term.”

“Let’s unpack what we are seeing and what we’ve learned from the pandemic.  First, IT spending is no longer a discretionary item for most companies. They see digital transformation as a necessary investment to remain competitive. This dynamic has benefitted our customers. Second, the migration of IT spending to a subscription model has built in significant resilience and predictability to most of our customer’s business models, which in turn has kept their spending levels on sales and marketing fairly stable as compared to more volatility in past downturns.”

TechTarget CEO Michael Cotoia

Cotoia credited the shift to subscription revenue as a significant contributor to its success during the pandemic. “We are very pleased at how our business has performed during the pandemic. It reinforces that the changes we made to transition our business to a data subscription business is paying off in terms of building a stronger company with a more sticky and predictable revenue stream.”

TechTarget announced Q4 guidance between $42 and $43 million, almost 20% growth year-over-year.  Some of this growth is the transition from events to online, but some is “pent-up budget” from event marketing that has been held in reserve.

“They have end-of-the-year budget, [and] they want to use it,” said Cotoia.  “TechTarget is viewed as a trusted resource.”

Cotoia was asked about ZoomInfo’s acquisition of Clickagy but wasn’t overly concerned about the real-time intent solution, saying that Zoominfo simply acquired its supplier.  Cotoia called it a “smart move,” but not one that significantly changes its offering.  He also applauded Zoominfo’s contact quality, then pivoted to the differences between their services with opted-in reader intent derived from their media sites.

“What we have is what we call real and observed first-party purchase intent.  You have to start with investing in content.  We are 100% focused on the enterprise IT market.  We have the right engagements coming in.  What we know [is] which people are looking at which vendor content or which editorial content or peer-to-peer content, or were doing a search on a very specific technology segment within a very specific region.  That’s real.  It’s very difficult to leverage things like third-party cookies or bidstream data…[with] a lot of questions about that.  It’s only at the account-level.”

Cotoia said that TechTarget’s approach is “very transparent” in its practices, focusing on the “right” engagement and intent signals. “We’re the largest place on the web where enterprise IT vendors publish their content through their marketing efforts.”  TechTarget generates this content across 146 enterprise IT community websites and can tell its Priority Engine customers which articles were read, which white papers were downloaded, which webcasts were viewed, which terms were searched, which competitors are being evaluated, and by whom.  Owned media sites with opted-in readers deliver “real and observed intent and engagement signals that will help power and transition our customers’ sales and marketing efforts” that are data-driven. What’s more, TechTarget’s intent surfaces opportunities at the beginning of the buyer’s journey.

TechTarget Prospect-Level Intent (Part II)

Continuing my coverage on TechTarget’s Prospect-Level Intent from yesterday

Prospects are scored and ranked within accounts and across all accounts based on “their recent research activity across the TechTarget network as well as their direct engagement with the customer’s content, website, and advertising.”

To assist with account planning and messaging, Priority Engine added Entry Points, a set of user-defined talking points based upon “a prospect’s recent technology and vendor interests mapped to the particular company’s strengths.”  Entry Points are also delivered at the account-level. They are defined by client teams to call out the topics most salient to company positioning and capabilities.  Client-defined Entry Points are visible within Priority Engine, Salesforce, and export files and are reflected in both the account and prospect rankings.

Prospect-Level Intent is also available within Priority Engine’s Connected App for Salesforce.  Sales reps can quickly fill sales cadences and call lists with high-priority prospects and focused prescriptive insights.  With a single click, Sales reps can add new prospect names to Salesforce, providing a direct path from buyer intent to active leads and contacts.  Prospect and account-level insights, including Entry Points and behavioral intelligence, are displayed within Salesforce Account, Contact, and Lead records.

When uploading Accounts, domains are used for account matching and duplicate prevention.  If a Prospect cannot be associated with an account record, it is uploaded as a Lead.

Account-level fields include account rank, domain, employees, industry, revenue, account address, and up to ten account entry points.  Other account insights include five account signals (e.g. Widespread, Sustained, Late Stage, Stakeholder, Cross-Vendor), an account active this week flag, and behavioral flags for marketing (e.g. visited website, engaged with content, clicked banner), ICP match flag, and their Account Star Ranking.

Contact-level fields include name, title, email, content downloaded, a prospect active this week flag, up to ten Prospect Entry Points, contact address, contact phone, LinkedIn URL, and Priority Engine Contact URL.

Ongoing Salesforce enrichment is not yet available but is on the Priority Engine roadmap.

Priority Engine also supports Marketo, Eloqua, Pardot, and HubSpot out-of-the-box, with custom support for other platforms.

Prospect-Level Intent is available in both Priority Engine and the SMB Priority Engine Express subscriptions.  The Salesforce connector is included as part of a standard Priority Engine license.

TechTarget Prospect-Level Intent

TechTarget announced Prospect-Level Intent within its Priority Engine technology sales and marketing intelligence platform.  Prospect-Level Intent builds on the inherent strength of its second-party intent dataset.  The intent data is collected from over 140 enterprise technology media sites owned by TechTarget.  Because its readers have opted into the platform, intent data is associated with buyers and influencers at target accounts and derived from content carefully tagged by topic, buying stage, competitors, etc.

Unlike third-party intent, which is both anonymous and limited to account-level buying patterns, second-party intent identifies account-level activity and surfaces active members of buying teams, including technology decision-makers, economic decision-makers, administrators, or influencers.  Selected via TechTarget algorithms, Priority Engine prospects – individuals intensely engaged in specific research – are likely members of an active purchase decision.

TechTarget’s Prospect-Level Intent informs sales and marketing professionals when prospects are active in their market category or have downloaded content related to the company or its competitors, regardless of whether they are current or net-new contacts.

“Account-level surges do tell you what’s popular with a set of personas right now, but tell you relatively little about who might actually be making a purchase,” blogged Rebecca Kitchens, SVP of Market Development.  “News-based surges tell us something about the mood of the market, but explain very little about impending purchases except in the macro sense.  They may give you something to talk about with accounts, but they don’t tell you enough about actual buying motions to warrant aggressive prioritization.”

Kitchens warned against weak intent signals.  “Most content is designed to be broadly appealing to maximize eyeballs but provides only weak purchase intent at best.   Real-purchase intent is generated by high-quality content that applies to the research task at hand.”

Adds Andy Briney, TechTarget SVP of Products, “Many in the intent market have been wrongly focused only on accounts, when it is the people and teams at those accounts who actually buy…while TechTarget has always provided named, active prospects within accounts, these new enhancements empower revenue organizations with unmatched visibility into opted-in buyers in active buyers’ journeys to accelerate engagements.”

TechTarget has over 20 million opted-in technology decision-makers and influencers.  Depending on the category, around 70% hold technology titles, with the remainder being buying committee members from other departments also engaged in technology decision-related research.   With rapidly evolving changes in tech decision making, TechTarget data capture prospect functions and roles reflecting a wide range of players often not predicted by historically focused models.

TechTarget is so confident in the value of its intent data that it now labels Priority Engine as “The industry’s only opt-in, Prospect-Level Intent™ data.”

“At the end of the ABM process, it is all about having stronger relationships with the customer.  And delivering improved customer experience is achieved in two ways: By caring to do so and then having the insights necessary to cut away noise and speak directly to customer’s needs.  Prospect-Level Intent is the best way to do this.  In study after study we’ve done, we find that when the properly trained salesperson or whoever’s doing the outreach uses the insights successfully, they will get better response and conversions — ultimately leading to more pipeline.”

John Steinert, TechTarget CMO

A redesigned Priority Engine user interface “provides faster access to buying team contacts within the context of their buyer journey, making it easier for sellers, marketers, and ABM teams to act on Prospect-Level Intent.”  The UI also offers a customized view of top prospects based upon a firm’s ICP and research activity, helping define account rating and list ranking.

“You have to make it easy for [sales] to be able to quickly assess what they need to do in order to take the next best action with the accounts and prospects that they’re going after in their territory – it’s all about enablement,” said TechTarget CMO John Steinert.  “Having that [data-based] connection with marketing allows sales to easily do this and take the easiest, fastest path to revenue easily leveraging precise data and intelligence.”


Continue to Part II

Priority Engine Email Alerts

TechTarget, which gathers second-party, opted-in intent data, released IT Deal Alert Priority Engine Email Alerts.  The overly wordy offering helps “enterprise technology sales teams quickly identify and take action on the best opportunities in their territory.”

TechTarget research found that firms that “target active prospects with timely, relevant outreach generate twice as many opportunities.”  Active prospects are more likely to respond to sales rep outreach, accept meetings, attend meetings, and convert to opportunities (see TechTarget graphic on the bottom).

Priority Engine Email Alerts are delivered weekly and customized for each recipient.  Alerts may be set up by sales rep territory or ABM account lists to monitor “relevant buyer activity” at target accounts.  Sales reps can then click on the alerts to view account reports, contacts, and purchase intent insights (e.g. buying stage, competitors under consideration, relevant topics).  

TechTarget offers both first and second-party intent, so reps know about both technology research conducted on TechTarget’s 140 B2B Technology media sites and on their company’s website (first-party intent is supported via a KickFire OEM deal).

As TechTarget Account profiles include detailed intent data, reps are better able to qualify opportunities, tailor their message, and avoid landmines set by potential competitors.  Ideal Customer Profile Accounts are labeled, helping reps prioritize key Accounts.

“Sales reps are busier than ever and can easily miss opportunities, especially if they don’t have the right data in front of them,” said TechTarget SVP of Products Andrew Briney.  “Priority Engine Email Alerts deliver the best opportunities in their territory directly to their inbox with all the intelligence they need to close more deals faster.”

In their investor presentation in November, TechTarget laid out a series of future enhancements including timeline views of territory activity, contact-centered call lists, SFDC single sign-on, opportunity timelines, leveraging data on customer website visitors, and individual-level qualification and ranking.  Several items, including alerts, territories, and Salesforce syncing, have already been released.

TechTarget will also be launching a Priority Engine Express service for SMBs and resellers this quarter.

Priority Engine Enhancements

Priority Engine improved its Buying Team contacts and added contact card display.

TechTarget announced a set of enhancements to its Priority Engine sales intelligence service.  New features include improved Salesforce sync, refined Buying Team display, contact hygiene, and LinkedIn profile hyperlinks.  Improved Salesforce synchronization gives “sales reps easier access and dynamic visibility into active accounts in their territory, with even more accurate and actionable data on the buying teams within them,” said the firm.

Priority Engine now supports sales territories based on Salesforce account assignments, uploaded account lists, or firmographic rules (e.g. Industry, Geography, Size).  As accounts are added or reassigned within Salesforce, territories are automatically maintained, allowing Priority Engine to dynamically showcase activities within the territory.

Managers and directors can view individual rep account lists or multiple territories at once.

Priority Engine territories may be defined by SFDC, list uploads, or firmographic variables.

TechTarget acquired contact hygiene vendor Oceanos in 2018 and has begun to leverage it in Priority Engine for contact data enrichment and update to its 20 million opted-in contacts.

“Priority Engine helps sales and aligned marketing teams reach and engage more of the right prospects at in-market accounts to improve response and conversation rates,” stated TechTarget

TechTarget also adjusted its contact selection algorithm to improve its buying committee display, “vastly improving the fit of 3rd-party supplemental contacts in Priority Engine.”  A new contact card provides a detailed contact profile within the Buying Team list view.  Previous and Next buttons allow the sales rep to quickly view individual profiles.

Priority Engine also deployed improved persona logic to determine which DiscoverOrg contacts to display for accounts.

Within account views, Buying Teams now list emails, direct dials, and LinkedIn hyperlinks.

“Priority Engine has long provided essential intelligence to help sales teams fuel pipeline and close more deals.  These new enhancements are the first in a series of releases specifically designed to make it even easier for sales pros to access better data and powerful insights to maximize opportunities with active accounts in their territory.”

TechTarget VP of Products Andrew Briney

TechTarget collects second-party intent and opted-in contacts from readers of its 140 technology research sites.  TechTarget sites are available in English, French, German, Spanish, Chinese, Portuguese, Italian, and Japanese.  Priority Engine supports English, French, and German UIs.

Of the 20 million contacts, 18 million are technology decision-makers or influencers and 2 million work in other functions but are researching technology.  9 million of the contacts are North American, 5 million are located in EMEA, 5 million in APAC, and 600,000 in Latin America.

Priority Engine pricing is customized based on market access and customer feature/function requirements.  Typical individual subscriptions begin around $100K. Designed specifically for the needs of small companies, the Priority Engine Express (PEX) offering – currently in beta release – starts at $36K.

There are over 600 customers for TechTarget intent data products, with 51 added last quarter.  Priority Engine Express will be generally available in 2020.

TechTarget Priority Engine Express

TechTarget Confirmed Projects

TechTarget is taking a soft launch approach to their new Priority Engine Express service for small software vendors and VARs with an early 2020 launch date.  CEO Michael Cotoia said the firm is building a platform which is “simple, streamlined, and scalable.”  Cotoia noted how smaller firms differ in sales and marketing requirements and capabilities from TechTarget’s enterprise clients:

Our smaller customers lack a lot of resources.  They don’t have a marketing automation [platform] many times.  They don’t have an integrated nurture campaign.  They need to understand and have a very friendly user interface, and they’re also very focused on identifying and using this solution as a sales use case with their inside sales reps and even their outside sales reps.  So what we’re really focused on is doing a very simple user interface, focus very much on a sales use case, and understand that we can help them build different types of lists and customized lists; for example, an ideal customer profile list, which is really going to focus on exactly their sweet spot so we can get them the right updates at the right time. They don’t have the resources; they don’t have the complexity.  If they need it simple, they want it towards sales use cases, and we’re learning a lot from that.

TechTarget CEO Michael Cotoia

Cotoia said that TechTarget is taking a market feedback approach to Express development.  As they engage with small customers, they are pausing during the sale to gather feedback to better understand what smaller firms are looking to do.  As they bring on early Express users, they are “tweaking, modifying, adjusting and getting ready to go into 2020.”  Cotoia called the initial feedback in this new market “very positive.”

TechTarget began building an SDR team two years ago to provide a team of appointment setters for their outside sales reps.  “We built that with a vision that we’re going to be looking at additional products that we are going to roll out,” said Cotoia.  “We want to make sure we have the resources on the bench” who are trained in the TechTarget methodology and ready to support new opportunities such as Express “so they are ready to make and take action when we see fit.”

TechTarget has raised the price for Priority Engine since it was launched a few years ago.  “We believe we have pricing power,” said Cotoia.  “We’ve had a couple of pricing increases year-over-year, and we believe we are in the best position to deliver real and observed purchase intent, make it very clear who’s in-market, by which technology segment, by which region and help our customers rank, prioritize and mobilize their sales and marketing efforts again, and we hope that creates some pricing leverage.”


Yesterday, I discussed TechTarget’s strong Q2. The above discussion was held in their Q2 2019 earnings announcement.