According to Atlanta Inno, ABX Platform Terminus has completed all but $1.5 million of a $24 million raise. The round was smaller than its $90 million March 2021 round. Twenty-eight investors participated.
The round follows a May restructuring. At the time, the staffing cuts were estimated at 15% of its workforce.
In total, the firm has raised $140 million. It also closed on a $50 million debt facility with CIBC in Q4 2021 around the time it acquired CDP Zylotech.
The funding round has not been press released, and Terminus did not provide any comments to Atlanta Inno or GZ Consulting on the round.
Gartner recently named Terminus a Leader in its Q4 2022 Magic Quadrant for Account-Based Marketing Platforms. Terminus offers a “full range of ABM capabilities, including “broad support for channels including display advertising, retargeting, social advertising, website personalization, website chat, and tracking for email with personalized dynamic signatures.”
Gartner called out Terminus’ “strong and broad native channel support that includes advertising (display, retargeting, video, connected TV, and audio), site personalization, chat, and email tracking.
Gartner also praised Terminus’ “industry-specific playbooks” that “help customers implement use cases such as brand awareness, pipeline building, and acceleration, retention, and expansion.”
Account Based Engagement platformTerminus announced Connected Account Experiences, which helps customers identify in-market prospects, reach out to them, and engage them across the buyer’s journey.
Terminus claims that its cookie-free, first-party data provides a 16% lift in traffic from its targeted audience activation.
“Marketers can continuously optimize ABM strategies with Terminus Identify, the visitor identification system recently added to the Terminus Platform which features the company’s own first-party data sets,” stated the firm. “Unlike other platforms, this owned data is never static and gets stronger with every interaction and with every channel.”
Terminus leverages both first-party visitor intelligence and partner intent data sets from Bombora and G2, helping marketers identify in-market accounts. Other Terminus intent datasets include psychographics (the wants and interests of a company based upon public messaging), technographics, and hiring insights derived from job postings.
Other account intelligence includes firmographics, event data, relationships, and engagement data captured through interactions between prospects and company employees and automated platforms.
New engagement channels span CTV and audio, including Spotify, Hulu, DirectTV, and other streaming services.
“CTV is considered one of the fastest-growing channels in video advertising,” advised Terminus. “Leveraging CTV from Terminus means customers can diversify their arsenals of creative assets and advertising channels, reach customers while they’re watching Hulu or other ad-supported streaming platforms, and boost brand awareness and revenue.”
Connected Account Experiences supports partner integrations through Salesloft, Outreach, and Slack.
Terminus supports many channels, including targeted display advertising, email signatures, account-based chat, personalized websites, LinkedIn Sponsored Content, direct mail (via Sendoso), asynchronous video (via Vidyard, Wistia, CloudApp, Hippo Video, or Loom), CTV, and audio.
“Today’s marketers need an ABM strategy that engages buyers with personalized touchpoints and connected account experiences across all channels and across the full funnel,” said Tim Kopp, CEO of Terminus. “With Connected Account Experiences, Terminus enables marketers to identify their buyers wherever they are, reach them on any screen they use, and engage them with the marketing and sales automation tools their teams use every day.”
Terminus acquired Boston-based B2B Customer Data Platform (CDP) Zylotech and immediately launched the rebranded Terminus CDP as part of its ABM Platform.
Terminus CDP will be led by Matt Belkin, who has “25 years of experience in building and scaling data and technology companies.” Belkin joined Terminus last year when it acquired Sales Intelligence vendor GrowFlare.
Zylotech CTO Abhi Yadav will be Terminus’ Head of Platform Development. Yadav is also a Guest Lecturer at MIT Sloan School of Management.
The deal is Terminus’ fifth acquisition, backing up Gartner’s SalesTech Mayhem thesis that a handful of companies are quickly grabbing market share through strategic acquisitions and high levels of internal investment that fill missing capabilities.
Terminus’ acquisitions have focused on expanding the core capabilities of the company, not taking out competitors. The other acquisitions were
Terminus Acquisition History
While CDPs are generally deployed to create a single view of the customer, David Raab, Founder of CDP Institute, commented that the Terminus CDP “will tie together the data silos that would otherwise result” from the acquisitions.
“CDP is becoming more widely adopted in B2B, as companies recognize their marketing automation and CRM systems are not enough to provide true data unification and sharing,” said Raab. “By acquiring Zylotech, Terminus positions itself – and its clients – to take full advantage of the capabilities that a CDP provides.”
While data usage and spending are rapidly increasing, few marketers trust their data. A 2017 Forrester survey found that only 12% of B2B marketers have high confidence in their data accuracy, and 84% identified data management as a top-five weakness.
“The key to a successful CDP is trust,” blogged Zylotech Director of Revenue Marketing Alex Bistran in August. “Sales, marketing, and customer experience teams need to trust the data stored in their CDP to drive decisions, whether it’s deciding which accounts require immediate attention or which campaign messaging is most likely to resonate with a particular customer. By constantly refreshing data from your own customer interactions and combining it with validated, third-party B2B data to accurately reflect your contacts and accounts, a CDP provides a clean stream of actionable data that can be operationalized to flow through your marketing, sales, and customer service channels. And, importantly, that can lead to a healthier revenue stream too.”
“B2B CRM data is painfully inaccurate and incomplete, and manual efforts to clean, deduplicate, and activate are slow and expensive. This leads to poor conversion rates, an incomplete view of buying committees, and misleading ROI,” stated the firm.
“Bad data in equals bad data out. Period. We’re entering a marketing revolution – data really is the new oil, and Terminus is sitting on a gold mine. Under Matt’s leadership, Terminus CDP is poised to change the game for our customers. This level of data accuracy is critical for B2B GTM teams looking for a unified view into their customers. I’ve never been more excited about the future of marketing.”
Terminus CEO Tim Kopp
The Terminus CDP addresses the issues of bad data with auditing, cleansing, enrichment, and data management capabilities “backed by the industry’s largest global network of decision-makers and Buying Committees.” Furthermore, Terminus CDP “dramatically” improves data accuracy, campaign effectiveness, and “wasted sales cycles.”
Buying Committee discovery is a novel UVP for a CDP but fits well within a broader ABM Platform umbrella.
“We are in the golden age of marketing. The breadth of technologies helping us create great experiences has never been so impressive. But, what are all those customer experiences predicated on? Data,” blogged Kopp. “With Terminus CDP, our customers will have their most important account and contact data continuously cleansed and enriched. The result: our customers will be able to put their trust in their data, unleashing their go-to-market teams to accurately engage buying committees every time.”
Continued Kopp, “We’re entering a marketing revolution. A time when sales and marketing teams don’t have to worry about data and can dedicate their energy to create phenomenal experiences that turn into pipeline. I have never been more excited about the future of marketing.”
“Since our early days as an MIT spinout, Zylotech has been focused on delivering the data and intelligence go-to-market teams can trust and take action on,” said Yadav. “Upon meeting Terminus, it was obvious that we shared a common vision. We are proud to join Terminus and this incredible team to jointly improve the accuracy of B2B data.”
Terms of the deal were not disclosed, but Kopp described it as a “big deal” that is a “really, really important acquisition.” The Indianapolis Business Journal said that Zylotech was its largest deal to date. The transaction was financed with funds from a $90 February venture round.
Enterprise clients include Google, Palo Alto Networks, Cisco, Dell, and Rimini Street.
Terminus announced the immediate availability of its next-generation chat offering, Terminus Chat Experiences, which is native to its ABX platform. Terminus claims that Terminus Chat Experiences drives a 700% increase in target account engagement and has already powered more than four million conversations.
Chat Experiences builds upon its 2020 acquisition of Ramble. Built within the Terminus platform, Chat Experiences routes conversations to the appropriate rep “in seconds.” Along the way, Terminus playbooks collect visitor data, trigger sales automation steps, and qualify inbound traffic in real-time.
Terminus Chat enhancements include new Chat views and dashboards, a new Chat engagement window, and a HubSpot for Chat integration. Reps can monitor the website and reach out to visitors pro-actively, based upon their viewed content.
The chat builder supports both linear workflows and visual workflows. Connectors support Salesforce, HubSpot, Marketo, Outreach, SalesLoft, Calendly, and Google Analytics.
Other features include Chat from Anywhere one-click chat links from emails, display ads, social, and other channels; chat routing to the most appropriate available rep based upon Terminus reference data; meeting booking; and a mobile app for booking meetings and chatting when away from the desk.
“Terminus Chat Experiences has identified more than 3.7M target accounts for customers; that’s incredibly powerful,” said Justin McDonald, GM of Channel Applications for Terminus. “Combined with other channels like Ad Experiences and Email Experiences, Chat Experiences is truly a game-changer for modern marketers looking to engage target audiences at any stage of the funnel. Being native to our platform creates a flywheel of first-party data and account matching that plays a massive role in conversion and revenue for customers. Native chat is unmatched, and we’re proud to be the first and only ABM platform to make this possible.”
ABM Platform Terminus rolled out a set of platform enhancements for “optimizing ABM strategies.” New features include global targeting, chat playbooks, and Live View. Global targeting expands Terminus’ coverage beyond the US, letting marketers create and manage international campaigns. The functionality is generally available as of February 24.
International Targeting is country-based, with campaign-based budgets and timelines. Users can also target ABM accounts or focus on an enterprise account in specific countries.
Terminus Chat now supports playbooks that “intelligently collect visitor data, trigger sales automation with prospects and customers, and qualify inbound traffic in real-time,” blogged Terminus Product Marketing Senior Director Audra Felten. The new functionality simplifies chat set-up with a “powerful new chatbot builder and logic builder.”
The new Live View feature lets reps proactively engage website visitors. Users can view live information about accounts visiting the company website, along with page views, before reaching out on the chat channel.
In March, a new Advertising Insights report will be available in the Measurements Studio. The report tracks brand awareness, lead and opportunity creation, pipeline acceleration, and closed-won deals. Advertising Insights measures advertising effectiveness and ties its impact to account-based execution. Digital Marketers can assess site visits and leads driven through Terminus advertising. Likewise, Demand Gen Marketers can evaluate visits, conversions, and pipeline directly associated with Terminus Campaigns and adjust the marketing mix accordingly.
“With our February release, we’re going all in on building the ABM platform of the future, which means bringing ABM and sales engagement together even more seamlessly,” said Terminus Chief Product Officer Bryan Wade. “At the end of the day, it’s all about revenue. Customer-facing teams have to be focused on the best-fit accounts and engage at exactly the right time to drive results, but that can only happen when efforts are coordinated. These new capabilities make it easier than ever for sales and marketing to operate as one team.
Terminus just announced a $90 million Series C that valued the firm at $400K. I will cover the round on Monday.
ABM Platform Terminus and Sales Engagement Platform Outreach rolled out an integrated solution to enhance ABM workflows based on shared account data and personalized messaging. Terminus account data identifies “high-value accounts in real-time to easily kick off highly personalized sequences to the accounts that their marketing teams are targeting.” Outreach multi-channel sequences have been tied into Terminus chat, email signature advertising, and website personalization, providing a personalized customer experience and account-based routing.
“It’s our mission to help marketing and sales together drive full-funnel account engagement,” said Terminus CEO Tim Kopp. “Now with Terminus, Outreach customers can leverage the powerful account intelligence available in Terminus along with their existing sales engagement programs. This makes it easier than ever for marketing and sales to better engage with the right accounts and deliver a cohesive experience at every point of the customer journey.”
The integration helps promote sales and marketing alignment through shared data and messaging tools that reduce the friction across email, website, and chat.
“Meaningful revenue growth happens when sales and marketing are completely aligned and focusing on the accounts that matter most,” remarked Terminus Marketing VP Justin Keller. “Most of the time, that’s easier said than done, but we’re extremely jazzed about this integration because it makes that alignment simple and automatic.”
Terminus’ Chat from Anywhere functionality, based on their 2020 Ramble acquisition, routes chats to the most appropriate sales rep. Chat from Anywhere links may be embedded in Outreach emails as a CTA. The chatbot initially manages the conversation before routing the chat to the sales rep. If the rep isn’t available, the bot can offer to schedule a meeting, offer content, or qualify the prospect.
Chat conversation logs are stored within Outreach notes.
Along with email, Terminus Chat from Anywhere links can be embedded in LinkedIn, Twitter, Landing Pages, etc.
“Rather than an asynchronous back-and-forth on email, you can pull the people you’re emailing directly into a live conversation with your sales team where they can provide a highly-personalized experience based on the account data available from Terminus,” blogged Keller.
The partnership also supports email banner marketing based upon Terminus’ Sigstr acquisition. Terminus can embed targeted, personalized ads within the signature block of sequenced emails. “This capability opens up a massive new advertising channel ready to promote your most important initiatives,” wrote Keller. “From general promotion of things like content or events, to targeted one-to-one campaigns that garner outrageous engagement.”
Conversations that originate on a website are now automatically routed to the appropriate account owner in Outreach. Based on the conversation, those visitors can be automatically enrolled in Outreach sequences to ensure they stay engaged after the chat ends.
“While some segments of the economy are coming back strong, there are still many sectors struggling to find their footing in this new world. Sales and marketing teams are looking to make the most out of fewer accounts and are relying on account-based marketing to drive more revenue,” said Outreach CEO Manny Medina. “But a solid ABM strategy is nothing without powerful data behind it. This integration brings together the actionable insights from Outreach with Terminus’ account intelligence data in one single solution. These connected workflows help sales and marketing accelerate the cycle from engagement to revenue and meet growth expectations as they navigate evolving sector dynamics.”
ABM Platform Terminus, which has been on an acquisition binge the past year, added another complementary asset to its platform with the acquisition of sales intelligence vendor GrowFlare. GrowFlare offers Ideal Customer Profiling (ICP) based on psychographics, which are the common phrases and interests companies share. Other features include account profiling, prospecting, alerting, and a Chrome extension. GrowFlare recently doubled its US company dataset to 500,000+ firms. GrowFlare coverage spans over 90% of “US businesses with Purchasing Power.”
“GrowFlare adds a highly-differentiated level of account intelligence to the Terminus platform,” said Terminus CEO Tim Kopp. “Now teams can identify best-fit target accounts instantly, leverage unmatched AI and psychographic data to know exactly what to say and when, all while being more budget efficient. This kind of psychographic data has long been used by B2C marketers to profile their future customers and now B2B marketers can as well. This is the modern approach to uncovering target accounts, and accelerates our position as the most intelligent B2B sales and marketing and platform available.”
Terminus likens psychographics to Netflix and Spotify, which can recommend similar content based upon user behavior. Psychographics extend this logic to account selection. GrowFlare’s unique value proposition is its psychographics. Most vendors only employ firmographics and technographics in their ICP modeling.
Psychographics are based upon AI and natural language processing of company websites, social media, government filings, job listings, etc. GrowFlare identifies the “key characteristics that are common across your favorite customers (or any set of companies you want to identify). From there you can find brand new accounts that match up to your customers, the new product you’re launching, the vertical-specific case study you’re about to drop, and so on. Enter your favorite customer into GrowFlare and it will spit out hundreds of companies that think and act just like they do, instantly,” blogged Terminus.
When users click on a trending psychographic, they are presented with in-context examples of the phrasing with the term highlighted. The trending topics and psychographics are “invaluable for marketing and sales personalization,” said GrowFlare Founder and CEO Matt Belkin.
Terminus is also positioning GrowFlare as a new form of “observed intent” versus third-party intent that is simply inferred. “If you’re a data-driven marketer, this should make the hairs on the back of your neck stand up because you know this primary data is a powerful signal coming directly from the accounts you want to target,” crowed Eisenberg.
“Your friends in sales will receive alerts about accounts that are starting to become interested in different things, almost as if it was trending on Twitter. They’ll be able to understand the most important focuses for those businesses, the psychographic topics that are trending, and just how serious they are about those focuses. They’ll know who to reach out to, when to do it, and what to say to deliver a beautifully personalized experience.”
Terminus Blog
Belkin noted that the two firms complement each other, with GrowFlare helping sales and marketing teams efficiently find accounts and Terminus focusing on account engagement. With the acquisition, revenue teams can target segments based on firmographic, relationship, intent, and now psychographic data.
In GrowFlare, a similar companies New Prospects list includes a Fit Score, which gauges the level of similarity to the target company along with the shared psychographics. So if a rep just closed a deal at the target, he or she can be confident that the high fit scores are similar in their market positioning. Fit Scores are exportable to lead scoring models. A quick view magnifying glass icon displays the trending topics for any of the prospects.
Any Keyword Search or Prospector Active List is automatically setup for alerts, whereby GrowFlare notifies the customer each week of meaningful changes and new prospect opportunities. When viewed, the table of new prospects includes a Trend score, which is the change in rank position from the prior week. An Active List focused on competitors will notify sales and marketing when competitor positioning shifts. This tool would also be valuable for competitive intelligence analysts and business development reps looking to track a narrow universe of competitors or partners.
” Everywhere you look sales and marketing teams are wasting millions of dollars trying to acquire the wrong customers and saying the wrong things. It’s crazy and the whole approach is broken. We started GrowFlare to fix it. You already know your best customers, GrowFlare helps you find 100 more just like them based on their shared interests. It’s easy to see how focusing on what buyers care about – their psychographics – is far more effective when marketing and selling to them. It sounds fancy, but it’s the same magic that powers recommendations for Amazon, Netflix, and Spotify in the consumer world. We just built it for B2B.”
GrowFlare CEO Matt Belkin
Along with Prospector, GrowFlare offers a Prospector Bulk feature that executes against a full customer list. According to Belkin, “The resulting output averages between 25x-100x more high-fit prospects that sales and that sales and marketing teams can target with account-based outbound campaigns.”
GrowFlare also offers Keyword Search for identifying companies that are using specific terms in their marketing along with shared psychographics, locations, and company sizes. Boolean operators such as AND, OR, and NOT are supported (e.g. “food delivery” NOT pet). Keyword search “is valuable if you want to know what companies dominate specific messaging terms or if you are launching a new campaign and want to see who else may be positioned there,” said Belkin.
While many companies offer keyword searching, it is usually against a mined business description. Only a few products, such as D&B Hoover’s Conceptual Searching, provide broader topical searching to build company lists.
GrowFlare is Terminus’ third acquisition over the past year. They also acquired Ramble and its Chat Anywhere service and Sigstr for its email signature banner ads and relationship intelligence.
Belkin and the rest of the GrowFlare team are joining Terminus. Belkin has twenty-five years of SaaS-industry experience at Adobe and Omniture. At Domo Belkin was the Chief Operating Officer. Belkin is Terminus’ new EVP of Data, Strategy, and Partnerships.
ABM platforms have emphasized top of the funnel audience engagement and given sales prioritization and messaging short shrift. GrowFlare will help Terminus pass the ABM baton from marketing to sales.
ABM Platform vendor Terminus announced the immediate availability of the Terminus Engagement Hub, which applies data and attribution for advertising, email, web, and chat. The hub includes integration of RambleChat, its newly acquired account-based chat service. Other new capabilities include Trended ABM Scorecards and new target account list building rules.
Terminus’ Chat from Anywhere functionality allows sales and marketing to embed chat links in email, LinkedIn, Twitter, digital ads, QR codes, proposals, and other outbound communications and media. Chat from Anywhere moves beyond the company website and enables it contextually through a broad set of communications channels. Thus, chats are attached to the proper account, routed to the account owner, and attributed to the campaigns and actions which drove the engagement.
Chat from Anywhere is also integrated into SalesLoft and Salesforce, with employees responding via web browsers or mobile apps. Chat-based Leads are mapped to Salesforce. If the lead is not in Salesforce, then a new contact or lead is created by Terminus Chat.
The enhanced ABM Scorecards “help identify success across market segments over time, prove value, track win rates, and compare performance to prior periods.”
Terminus expanded its ABM Dashboards and custom views, including views of Engaged Accounts, ABM Win Rate, Opportunities Created, Revenue by Industry, and Pipeline by Program.
New Data Studio features include account filters ”based on advertising performance and engagement metrics for next best actions.”
New list building functionality “enables users to import and connect Salesforce Account IDs and push lists across engagement channels while also connecting those audiences to powerful measurement and attribution analytics.”
“We’ve taken our powerful data and attribution capabilities in Terminus and separated it into two parts – Data Studio and Measurement Studio. We’ve also integrated new marketing channels to help marketers create experiences for their prospects and customers. Advertising Experiences, Email Experiences, Web Experiences, and Chat Experiences are all now available in one place; all in the Terminus Engagement Hub. It’s never been easier to run coordinated, multi-channel marketing campaigns.”
Terminus Chief Product Officer Bryan Wade
“ABM is more than a marketing strategy, it’s a business strategy. And it’s more important than ever,” continued Wade. “Marketers are challenged to nurture an existing customer base while still driving quality top-of-funnel activity, all in a digital world. Now with the Terminus Engagement Hub, our customers can own every point of engagement with target audiences and track all activity at the account-level in a single platform. Full-funnel ABM is now easier than ever.”
Last Friday, I began my coverage of Terminus’ acquisition of Ramble. The deal adds in-house ABM chat capabilities to Terminus’ ABM platform. It is a logical platform extension as Ramble’s ABM Chat Anywhere capabilities support both inbound web chat and chat links for social, email, digital advertising, etc. Ramble has also launched ABM chat capabilities within SalesLoft and Salesforce.
“By now, no one needs convincing that chat is more powerful than forms,” said Terminus Chief Product Officer Bryan Brown. “Data shows websites with sales chat enjoy an 82% increase in conversations over those without it and a 256% increase in outbound email response rate. There are a lot of terrific chat solutions offered by companies and today, officially, Terminus is one of them.”
“We live in an on-demand society where instant conversation is a new standard for the B2B sales process,” said Ramble CEO Justin McDonald. “Conversational Marketing and ABM-chat are at the core of what we do, but our vision has taken it further. We instantly connect buyers with the right sales rep, from the right territory, and the right product line from any online touchpoint.”
Darryl Praill, CMO of Sales Engagement Platform VanillaSoft, is excited about the announcement and opportunity to integrate chat into his campaigns:
“All of these platforms [Terminus, Sigstr, and Ramble] are about three things specifically:
– Targeting your audience – Knowing your target contact and accounts digital ID so that you can recognize them across multiple channels – Engaging with them in a live conversation so that you can qualify them
Yes. You can absolutely do this today by cobbling together different vendors, but you’re limited by their APIs and their roadmap. By having a single vision and a master platform under the guidance of one development team, ABM is maturing into a beast and Terminus has clearly taken the lead on this, moving much faster and more aggressively and more confidently than the other players in the space.”
Darryl Praill, VanillaSoft CMO
The full Ramble team is joining Terminus with McDonald being named General Manager of Chat. Both Ramble and Terminus are headquartered in Atlanta.
Terminus has assembled an impressive executive team with deep executive experience in the MarTech space. CEO and Chairman Tim Kopp was the CMO at ExactTarget which was acquired by Salesforce. He also is a General Partner and Managing Director at Hyde Park Venture Partners and serves on G2.com’s Board. Chief Product Officer Bryan Brown was the VP of Product Strategy at SilverPop and the Product Strategy Executive for Commerce Marketing and Analytics at IBM. Chief Customer Officer Bryan Wade was CEO at Sigstr and SVP and Chief Product Officer for the Salesforce Marketing Cloud. CMO Derek Slayton held the GM & Global Leader position in Dun & Bradstreet’s Sales & Marketing division, joining them from NetProspex where he was the CMO. Chief Evangelist Sangram Vajre co-founded Terminus and heads up the FlipMyFunnel Movement. He also served as the Head of Marketing at Pardot.
Many of these execs held leadership positions at marketing automation and omni-channel marketing platforms (e.g. ExactTarget, SilverPop, and Pardot). They well understand the strengths and weaknesses of MAPs. For example, MAPs are lead-based, not account-centric like Terminus and Ramble. As ABM continues to ascend and a greater focus is placed on orchestrated communications and attribution across the account, platforms such as Terminus, Demandbase, 6Sense, and Engagio are better situated to meet the requirements of B2B CMOs.
Yesterday, ABM Platform vendor Terminus announced the acquisition of ABM chat vendor Ramble. Terminus has acquired three companies in three years: Brightfunnel ABM analytics, Sigstr relationship intelligence, and Ramble account-based chat for sales, marketing, and customer success.
In late 2019, Terminus acquired relationship intelligence vendor Sigstr, which it quickly incorporated into its service. Sigstr supports signature block advertising within emails, allowing marketing to customize signature block messaging. Sigstr relationship intelligence analyzes email and calendar patterns across an account to determine a relationship score and relationship strength trends.
Ramble is another logical acquisition as its Chat from Anywhere functionality allows sales and marketing to embed chat links in email, LinkedIn, Twitter, digital ads, QR codes, proposals, and other outbound communications and media. Chat from anywhere allows chat to move beyond the company website and be contextually enabled through a broad set of communications channels. Thus, chats are attached to the proper account, routed to the account owner, and attributed to the campaigns and actions which drove the engagement.
Chat from Anywhere is also integrated into SalesLoft and Salesforce with employees responding via web browsers or mobile apps. Chat-based Leads are mapped to Salesforce. If the lead is not in Salesforce, then a new contact or lead is created by RambleChat.
“Native chat is a game-changer for our customers as we help them drive full-funnel engagement,” said Terminus CEO Tim Kopp. “We’re in the middle of a major industry shift – marketers want all-in-one platforms over best-of-breed integrations because, at the end of the day, integrations can only do so much. Now with Ramble, our customers can personally engage target audiences at any stage of the funnel. We’re so impressed with this team and couldn’t be more pumped to officially have them as part of Terminus.”
And with 8,000 MarTech vendors populating the ChiefMartec 2020 landscape, vendors that can orchestrate audience selection, multi-channel campaigns, and analytics will have a significant advantage over vendors that serve only one or two channels.
“That’s just too much tech and an endless list of APIs making technologies talk can’t provide elegant and measurable outcomes,” blogged Terminus Chief Product Officer Bryan Brown.
“We will be building the modern marketing cloud, end-to-end with an account based structure, and could not be more excited about it.”
Terminus CEO Tim Kopp
Marketers can personalize the Ramble chat experience via UTM variables. “This helps marketers personalize the buying experience while also tracking demand generation data, lead flow, conversion metrics, and much more,” said the firm.
As Chat from Anywhere links are tied to Accounts, they automatically route chat conversations to the appropriate sales or customer support rep.
“Bringing Ramble into the Terminus platform makes a ton of sense,” said Ramble CEO Justin McDonald. “We’re incredibly aligned with Terminus’ vision to build the most robust B2B marketing suite on the market, now including powerful account-based chat capabilities. Not only is this a strong fit in terms of product, but it’s also a natural fit culturally. We’re immensely proud to be joining this talented team.”
