Sales Engagement vendor Outreach opened its London EMEA headquarters, intending to treble its London customer-facing headcount by the end of the year. The firm already has over 20 local staff in support, sales, professional services, and customer success. The firm has over 500 customers with local or global teams in Europe, including DocuSign, Deliveroo, and Protegrity.
“We see a very real opportunity to help evolve the sales industry and customer experience in Europe, and we see London as the best place to do so. U.S. teams are engaging with customers in new and innovative ways. Our customers in Europe have shared with us that they believe Outreach can provide European customer-facing teams with the tools they need to transform the sector and turn sales into a true engine for business growth.”Outreach CEO Manny Medina
“I want to thank our customers here in the U.K. who have been on this journey with us since we launched, said Outreach CEO, Manny Medina. “Thanks to their early and ongoing support, we knew we had market fit – we just needed the right person to grow and lead our team here.”
Tom Castley was named the head of EMEA sales, where he is “hard at work” assembling the London sales office. Castley has over twenty years of experience building “high functioning” technology sales organizations. He previously led Apptio’s pan-European account team and held several sales roles at Oracle.
“The sales industry needs to brush up on its image of an industry full of mavericks who magically secure their sales pipeline at the last minute. We think it’s time we put this cliché to bed,” said Castley. “This is why we’re swapping it for a data-driven approach that helps create a steady flow of prospects filling the pipeline and replaces the ‘peaks and troughs’ of the sales cycle with a predictable process. Companies can then arm their team with relevant data to not only perfect the art of customer engagement but also increase the productivity of the sector and give the board a simple system to predict their revenue.”
Outreach has over 450 employees and 4000 global customers. Last year, the firm nearly doubled its revenue to $70 million, according to Forbes.
Last week, Outreach canceled its annual 2020 Unleash Conference due to the Corona virus.