Mmojo Data Marketplace Launched (Part II)

 

 

Mmojo offers segmentation analysis and look-a-like prospecting.
Mmojo offers segmentation analysis and look-a-like prospecting.

(Part II of my coverage of the Mmojo launch.  Yesterday I covered Mmojo’s enrichment capabilities and tomorrow I will cover pricing and data vendors)

Mmojo’s prospecting module supports both traditional prospecting and ABM list cloning.  The Build a List User Interface is straightforward with filtering by

  • Location: State, City, ZIP
  • Company Name
  • Company Attribute: Public/Private/Government, HQ/Sub/Branch
  • Size: Revenue, Employees
  • Technology
  • Industry: Industry Keyword, SIC
  • Contacts: Function, Level, Keyword
  • Indicators: Home Office, Woman Led, Minority Led, Franchise

Type-ahead suggestions help with quickly entering cities. technologies, industry, and job functions/levels.

Missing geographic selects included counties, MSAs, ZIP Ranges, Email and Direct Dial Availability.  The inability to easily refine by location may be a hindrance to SMB sales.

The Industry selects are by keyword and SIC code, but the keyword search which supports typeahead suggest is sluggish. NAICS codes are coming next month.

Mmojo offers a matrix for quickly selecting job functions and levels.
Mmojo offers a matrix for quickly selecting job functions and levels.

A nice feature is the ability to quickly select contacts by function (Sales, Marketing, Engineering, IT/IS, HR, Finance, Operations, Planning) and Level by clicking or dragging the clicked mouse across a grid (see image on right).  Users can also enter keywords, but the list was mostly high-level titles and general functions.  Missing were key roles such as purchasing, sales operations, accounts receivable, accounts payable, security (except CISO), and compliance (except CCO).

Another welcome feature is the ability to save multi-variable filters allowing marketers to store territories or industry segments for quick recall.

Previously uploaded or built lists may be used for list suppression (e.g. exclude current customers and prospects) or as a constraint list (e.g. subsetting of a current list for targeting).  The system also maintains a Master List for this purpose.

When prospecting, marketers can grab a random subset of the list for a campaign or for forwarding directly to sales reps.

Lists can also be used to find mMore-like-these cloned companies.  The peer feature allows users to define the relevant variables and weights to be assigned to them.  Thus, a regional tradeshow list can be used as a seed file for additional prospects, but with the location variables relaxed; additional variables (e.g. deployed technology, growth indicators, corporate attributes) can then be assigned corresponding weights.  This feature is easily managed via a drag-and-drop tool and visual indicators.  As a segmentation analysis is also displayed, marketers can analyze the seed file as they adjust the selection criteria and weights.

I had one significant concern: the workflow from building a list to viewing it is not clear and is likely to frustrate trialers and new users.  Nevertheless, the user interface is otherwise straightforward and the dynamic segmentation (see left side of top image) is beautifully rendered and informative.


Part III discusses Mmojo content and pricing.

Sigstr Pulse Released

Sigstr recently announced the launch of its new relationship marketing platform and Sigstr Pulse application.  The new cloud offering analyzes email and calendar patterns to determine the strength of relationships between employees and prospects.  Instead of determining engagement as clickthroughs and web visits, Sigstr Pulse determines relationship strength based upon employee interactions with prospects.  Data is collected passively with sales reps not required to take any action.

According to Sigstr, “Revenue lags relationships. When you understand the quality of relationships, marketers can provide better air coverage and sales can forecast better.”

Sigstr calls out relationships between employees, accounts, contacts, and location; scores the strength of those relationships; assesses relationship strength over time; and helps identify warm introductions.  As a relationship marketing platform, Sigstr visualizes the relationships with key accounts and determines “which contacts you know best and which you need to know better.”

Sigstr argues that corporate inboxes and calendars are the best source for measuring relationships.  Relationships “live and grow in the inbox,” said Sigstr CEO Bryan Wade.

“Relationships are the lifeblood of every business, and no other system tracks who has relationships with whom better than a corporate email system. Sigstr Pulse allows marketers to effortlessly solve a problem everyone knows they have, making it easy to understand your organization’s complex web of relationships and take action on them. One practical example is in event marketing, as brands can send invitations to potential attendees based on the hierarchy of relationships within an organization,” said Wade. “Our platform is already in the email flow of hundreds of thousands of employees at some of the world’s largest brands, which means they can flip a switch to turn on relationship marketing via Sigstr Pulse. As we’re marketing in the era of GDPR, tapping into coworkers’ existing business relationships means less cold calling and more productive marketing.”

.Sigstr Location Intelligence analyzes the strength of connections at the metro level.
Sigstr Location Intelligence analyzes the strength of connections at the metro level.

Sigstr provides location-based intelligence to help identify where contacts are located.  This intelligence assists with on-site meeting planning, territory assignment, and assessing relationship strength at the location level.  Location-based intelligence can also be employed for event planning and marketing.

Sigstr evaluates relationship strength based upon the frequency, recency, and directionality of communications along with the acceptance of calendar invites. Users are able to build targeted lists, identify strong relationships with the company for referrals, and evaluate how relationships are strengthening or atrophying at ABM accounts.

“Sigstr has expanded the opportunity for marketing and sales teams by allowing them to make the person-to-person connections they need through existing relationships within the organization.  Email is at the center of nearly every professional’s daily workflow, and now they can use those interactions to build their business beyond just the conversations they’re having.”

  • Matt Heinz, President of Heinz Marketing

Sigstr does not yet have the functionality to exclude specific individuals or departments from your relationship data, but there are controls that manage which inboxes are integrated with Sigstr Pulse. Users cannot yet block access to relationships for teams involved in confidential communications such as litigation, M&A, and partnerships. Likewise, individuals cannot opt out if they wish to retain control over their relationships. As this is a V1 release, it is likely that their customers will demand such controls to be added.

Sigstr does have GDPR controls in place to modify or delete specific users, if users wish to remove their personal information.

Sigstr Pulse supports a Chrome Connector which provides on demand company and contact relationship insights while browsing the web.

Sigstr Chrome Connector.
Sigstr Chrome Connector.

Sigstr Pulse pricing is based on number of users (logging into the application and downloading the Chrome extension) and email volume.

Sigstr also offers an email signature marketing application which provides custom messaging and banners within employee email signature blocks.

DiscoverOrg: Next Generation OppAlerts

DiscoverOrg announced the next generation of its OppAlerts intent-driven technology intelligence service.  The premium service now delivers ten-times as many OppAlerts as before and integrates the alerts into its Build-a List-prospecting.  Only surging companies with Bombora Surge scores of at least 75 are flagged.

Surge scores are early indicators of intent to purchase based upon B2B media site activity.  A 75 signifies companies in the top five to ten percent of interest in a topic as compared to their baseline level of interest in that topic.  As much of the buyers’ journey takes place before purchasers contact a firm, reaching out to prospects during the early stages of the journey provides sales reps with an early movers’ advantage.

“The holy grail of the B2B marketing and sales world is to know when customers are actively researching your product or service,” said DiscoverOrg CEO Henry Schuck. “The DiscoverOrg – Bombora partnership allows our customers to know specifically what their prospects are researching and then which decision-makers to connect with, all in one place.”

The OppAlerts Surge score view allows users to see other topics currently surging at an account.
The OppAlerts Surge score view allows users to see other topics currently surging at an account.

DiscoverOrg switched from the Bombora firehose API, which delivered bulk raw data, to Bombora’s processed surge feed.  The upgraded service allows DiscoverOrg users to identify companies with surging interest in key topics, rank companies by purchase intent, route high-intent prospects to sales reps, and synch intent data with Salesforce for key topics.

Marketers can load a ListMatch file and have it immediately enriched with OppAlerts Surge scores by selected topics.  They can then filter by topic, review trends, and assess week-over-week changes in scores.  As the list is loaded into their prospecting engine, marketers can further refine the list by firmographics, technographics, biographics, and recent Scoops (sales triggers). DiscoverOrg has mapped all 4,100 topics to related job functions, allowing sales and marketing reps to quickly build targeted contact lists most likely to be interested in surging topics at key accounts.

OppAlerts identifies the contacts most likely to be buyers of products related to the intent topic.
OppAlerts identifies the contacts most likely to be buyers of products related to the intent topic.

The OppAlerts Build a List view displays current and historical intent data by company.  Users see the week-by-week score changes along with other surging topics at companies.  Lists may be saved for ongoing monitoring within the platform or via a weekly alert.  Thus, sales reps can monitor their ABM accounts and place calls when intent spikes at them.

The email alert highlights New OppAlerts, Biggest Gains, and OppAlerts by Topic.

Bombora OppAlerts are delivered to sales reps for stored alert lists.
Bombora OppAlerts are delivered to sales reps for stored alert lists.

“Bombora is the only provider of Company Surge data. Combining our insights about which businesses are more actively researching specific products and services with DiscoverOrg’s best-in-class firmographic and contact data brings the most actionable form of Intent data to B2B sales teams,” said Erik Matlick, Bombora Founder and CEO.

Pricing was not released, but the service is sold in both light and unlimited tiers.  Light tiers provide up to 100 surging companies per topic per month for 12, 25, or 50 topics.  Joint subscribers only pay a small fee for delivery of Bombora data from within DiscoverOrg.

DiscoverOrg has been working to build out its datasets.  They now cover 3.7 million contacts across 150,000 companies.

TechTarget Scoops up Oceanos Marketing

TechTarget LogoTucked into the tail end of TechTarget’s earnings release last week was notice that they had acquired Oceanos Marketing, a contact data management company.  Both firms are based in the Boston suburbs.  Oceanos brings “data quality and data management expertise that will help us improve our offerings and deliver better results to our customers.”

Oceanos began as a list broker in 2002, but has since evolved into a B2B contact aggregator and data refinery.  The firm aggregates 97 million active US contact records (as of August 2017) and retains millions of inactive names and emails to assist with hygiene.  Data is aggregated from over a dozen vendors and includes social data from FullContact and Pipl.  Oceanos provides data enrichment, TAM analysis, net-new contacts, and a set of data specialists to assist with projects.

TechTarget manages a smaller set of 18 million subscriber profiles, 16 million of which are technology professionals.  The Oceanos acquisition should allow TechTarget to improve both the quality of their subscriber dataset and expand coverage into non-technology positions.  As technology purchase decision making has expanded beyond tech titles, Oceanos provides significant lift into other job functions.  Oceanos contacts are mapped to 12 Job Functions, 109 Sub-functions, and 7 Job Levels.

Oceanos President Brian P. Hession identified their differentiators as their unique blend of technology, professional services, and data quality. With data quality being critical to ABM sales and marketing initiatives, the inclusion of real world project fulfillment through their program specialists provides Oceanos with data quality insights that are used to continuously inform and enhance the data quality processes. “We apply both technology and real-world insights to ensure the highest quality of data before we are releasing it. We are incorporating a continuous stream of data quality insights into our code to address the many nuances that a program specialist encounters manually on a dataset,” said Hession last summer.  “The way that Oceanos is going to be successful in the future is if we can assemble an internal contact database that is of the highest quality in the industry.  So there’s been a lot of focus on putting models on top of our contact data.”

“Social data plays a role in our data hygiene process and serves as a ‘signal’ within both our Data Quality Score (DQS) and ABM Usability Score. The social information is sourced from reputable partners,” said Hession.  “Oceanos does not scrape contacts across LinkedIn or, in that vein, any social media site. All of our contact records originate from carefully selected third party data providers.”

The acquisition cost was not announced but was deemed “non-material.”  Oceanos 2017 revenue was around $5 million.

Outreach Acquires Sales Hacker

Sales Hacker and Outreach

Sales Engagement vendor Outreach acquired sales training firm Sales Hacker. The acquisition amount was not disclosed.

Sales Hacker offers sales training webinars, conferences, podcasts, and online courses. Its blog draws 150,000 unique monthly visitors, and it runs meetups in more than thirty cities. The acquisition will allow Sales Hacker to drop sponsored content, raise the quality of its content, and enjoy access to a deeper set of industry insights.

“Sales is the only profession where the score gets zeroed every few months, which means the best reps are always looking for new ways to stay fresh and attack the coming quarter,” said Outreach CEO Manny Medina. “By providing relevant, unbiased and actionable content directly from seasoned practitioners, Sales Hacker plays a key role in helping today’s reps understand the latest trends, get inside the mind of their buyer, and ensure they are not left behind.”

Sales Hackers’ eight remote employees will be retained including CEO Max Altschuler who will join Outreach as the VP of Marketing. However, Medina told GeekWire that Sales Hacker will continue as an independent company and will not provide preferential treatment to Outreach in its coverage. There will be no Outreach branding on the Sales Hacker site nor will Outreach have access to the Sales Hacker database.

“Our main impediment to growth is awareness that this [sales technology] category exists,” said Medina. “Given that we are the largest, the fastest growing, and the leader in the space, I felt like it was upon us to inject the tide that will raise all boats.”

Medina argued that his competitors will also benefit from greater category awareness, but “given that we are the biggest, we have the most funding, we are the fastest growing, it’s kind of like our responsibility to make sure that the industry continues to grow and the category continues to grow,” said Medina.

“The mission is bigger than just building a company,” said Altschuler. “It’s about building a whole new category around Sales Engagement and Revenue Efficiency. Like how Salesforce pioneered the Cloud and HubSpot pioneered Inbound.”

The deal came together at Outreach’s user conference when Altschuler, an angel investor in Outreach, sat down with Medina.

“Max has this incredible asset, and every year he needs to figure out a growth plan for it, and we have an incredible need to educate the community that sales engagement exists,” Medina said. “So we came together almost magically when we sat down to map out what our problems were, what his problems were, we realized ‘hey we have a lot of alignment here.’”

Outreach is valued at a half billion dollars following a $65 million round D in May. The firm has approximately 300 employees and plans to hire another 50 before the end of the year. It has grown from $0 to $30 million in annualized recurring revenue in three years.

“Outreach has passed the inflection point where it’s less about marketing the company and more about creating a market for the company,” said Altschuler. “Investing in Sales Hacker in this way will allow us to create a better content experience for our readers and our customers.”

Bombora Natively Integrates with Marketo

Bombora's intent file, which spans 4,100 B2B topics, is available in Marketo.
Bombora’s intent file, which spans 4,100 B2B topics, is available in Marketo.

Bombora partnered with Marketo to natively integrate its intent file into the Marketo Engagement Platform.  Bombora collects anonymous company-level activity from B2B media sites and determines intent as a company surge score across 4,100 B2B topics and 2.8 million companies.  The surge score indicates an uptick in baseline interest in customer-specific B2B topics.

The intent scores help identify and prioritize sales and marketing activities around prospects with active purchasing research programs. Firms with high surge scores can then be targeted for programmatic marketing, digital messaging, and sales outreach.  Surge data also flag dormant accounts which are re-entering the purchasing cycle, assist with messaging around key topics, and inform lead scoring and routing decisions.

According to Bombora, only fifteen to twenty percent of companies in a target list are engaged in an active purchase cycle.  Thus, understanding which companies are in market is critical to marketing effectiveness.  “It arms you with insight into which of your target companies are more actively researching your products or services compared to historic baselines – indicating intent to take action,” said Bombora.

“With the Marketo Engagement Platform acting as the hub to make this understanding more actionable, there is exponential value to how Bombora’s intent data can be leveraged across an organization,” stated Bombora CEO Erik Matlick.

“As a marketer, the best buyers to engage with are the ones that are already actively researching,” said Marketo SVP of Strategy and Alliances TK Kader.  “Providing intent data from Bombora to our customers creates an opportunity for them to engage with buyers who have a high propensity to buy, ultimately delivering better pipeline to sales and increasing the velocity of the sales process.”

Marketo is also offering best practices and campaign setup advice.

What Is Intent Data?

Bombora Intent Data Collection Model
Bombora Intent Data Collection Model

I am beginning a monthly series entitled What Is where I provide an overview of one of the underlying sales and marketing intelligence technologies or processes being deployed at B2B firms.  I will begin with Intent Data.

Intent Data is one of the three informational elements of B2B Lead scoring (the other two are Fit and Opportunity).  Intent data consists of both first and third-party elements and identifies when companies are actively researching specific product categories.  First-party data is captured in your marketing automation systems and web logs.  Typical first-party intent data includes

  • Web Logs
  • Webform Submissions
  • Email Clicks
  • Downloads
  • Page Views
  • Webinar Attendance
  • Trade Show Booth Visits

In short, if somebody is viewing your website, reading your collateral, meeting with you at a tradeshow booth, or attending your webinars, then he or she is displaying purchase intent.  Of course, not everybody doing so is a potential purchaser, but a high percentage of individuals digitally interacting with your firm are somewhere in the buyer’s journey for your products and services.

Unfortunately, intent data is often anonymous.  Unless the individual submits a webform, you are most likely limited to an IP address.  As B2B visitors are usually accessing your platform from a corporate IP address, it is possible to tie the IP address to the company and at least associate the activity with a company.  Companies such as DemandBase, Bombora, and Dun & Bradstreet offer Visitor Intelligence services to map IP addresses to companies.  Along with the company name, they enrich the visitor intelligence with firmographics such as location, size, and industry.

External intent data is provided by vendors such as Bombora, The Big Willow, True Influence, and TechTarget.  External intent data is gathered from B2B Media websites that evaluate topics of interest across their network and determine which topics are of interest to companies.  Interest is gauged by articles viewed, white papers downloaded, searches performed, case studies read, etc.  Generally, each company is baselined by topic with interest determined with respect to the baseline.  A surge of interest takes place when short-term interest in a topic is well above the baseline for the company.  Intent data is generally delivered as a numeric score by topic with companies licensing the topics of interest.  As intent is determined at the corporate level, it works best in lead scoring. With the exception of TechTarget, you don’t know which individuals are researching specific topics.

TechTarget Priority Engine provides technology specific intent at the individual level along with contact information, buying stage (early or late based upon content viewed and downloaded), and key influencers (companies of interest).  TechTarget is focused on Technology topics across its 140 media sites.


Additional Resources: