Zoom formally launched its Zoom apps at the end of July, with Chorus and Gong among the launch partners. Over fifty business and consumer apps were launched, but Zoom did a poor job of indexing the apps, making it difficult to find apps in a category without mousing over each unknown app.
Chorus, which was acquired by ZoomInfo two weeks ago, announced General Availability of its Chorus app for Zoom Video Communications. It’s a better name than being called the ZoomInfo app for Zoom Video Communications which would simply be confusing to the marketplace.
“The Chorus app for Zoom enables us to bring the power of Conversation Intelligence seamlessly into every meeting,” said Dominik Facher, Vice President, Product Management at Chorus.ai. “We’re bringing Chorus everywhere you work — because that’s where the voice of the customer belongs. This extension of Chorus empowers sellers to have better, more meaningful interactions in real-time.”
The Chorus Zoom app supports live notetaking with the transcript attached to the digital recording. Other features include
- Team / Collaborator Engagement and Follow-up – Reps can share snippets of calls with managers, technical support, product teams, etc. The shared content is in the voice of the customer, improving the context and fidelity of the forwarded information or query. Collaboration is supported by one-click pins for flagging shareable moments.
- Hashtags, such as #objections, push moments to a Chorus playlist.
- @Mentions for looping in colleagues during calls.
- A post-meeting email summary
- Automated syncing with Salesforce, including budget data, stakeholders, and the post-meeting email summary
- Meeting analytics
- Meeting Prep intelligence – The Zoom client displays deal velocity, next steps or discussion topics from prior calls, and deal context like buying stage, key stakeholders, and deal amount.
- Participant talk time and key topic trackers
While the newly launched app supports Zoom, Chorus also gathers intelligence from other meeting platforms and emails. This processing of multiple communication channels provides a set of engagement and deal risk analytics that will be supplemented by ZoomInfo’s Streaming Intent data, visitor intelligence, Scoops, Chat, and SmartForms.
“Chorus and Zoom are both intent on fundamentally changing the way work is done in a virtual environment,” said Ross Mayfield, Product Lead, Zoom Apps & Integrations for Zoom. “It’s about making our customer and prospect relationships stronger. With the Chorus app for Zoom, the benefits of Conversation Intelligence are more accessible than ever before.”
Gong, which competes directly with Chorus, also launched its app this week with similar conversational intelligence for sales features. Gong automates transcription, notetaking, and analytics. Users can also tag colleagues for feedback, leverage timestamps, and attach comments in context. Gong employs AI for coaching, noting points of interest, and flagging deal risks.
“The new Gong app takes two tools that sales pros find invaluable today – Gong and Zoom – and makes them even more useful,” said Chief Product Officer of Gong, Eilon Reshef. “We’re enabling revenue professionals to stay engaged in customer conversations by plugging into their daily workflow.”
By managing recording, transcription, analytics, and intelligence, Chorus and Gong allow reps to step away from traditional notetaking and focus on the meeting, helping them be more present. As a result, they can ask better questions and manage the meeting flow more effectively while avoiding awkward pauses when taking notes.
The Zoom App marketplace, which launched late last year, already has over 50 apps, including
- Conversation Intelligence for Sales: Chorus, Gong
- Transcription: Colibri, Rev, Avoma, Grain
- Collaboration: Asana, Mentimeter, Workona, Docket, Allo, WorkPatterns
- People Insights: Warmly,
- Polling: Polly, Dot Collector, Coda, SurveyMonkey
- User Interviews: BuildBetter Research
- Signatures: PandaDoc
- Whiteboarding: Miro, Mural
- Notetaking: AI Notetaker by Fathom, Notejoy
- Timer: Timer
- Demos: Demoflow
- Interpreters: Voyce
Zoom also announced its Zoom Events service for hybrid and virtual events. Marketers can “seamlessly manage and host back-to-back event sessions from sales summits, customer events, trade shows, and internal events.” Features include event hubs, dedicated corporate virtual event spaces, customizable registration, reporting, and a chat-enabled virtual event lobby.
“Zoom Apps and Zoom Events are critical components in broadening Zoom’s offering and reach,” said Roopam Jain, VP, Information and Communications Technologies at Frost & Sullivan. “These solutions empower users to accomplish more with video communications and are a testament to Zoom’s focus of enabling customers to create and grow businesses entirely on its platform—whether through applications, integrations, events, or other services.”