Terminus announced the immediate availability of its next-generation chat offering, Terminus Chat Experiences, which is native to its ABX platform. Terminus claims that Terminus Chat Experiences drives a 700% increase in target account engagement and has already powered more than four million conversations.
Chat Experiences builds upon its 2020 acquisition of Ramble. Built within the Terminus platform, Chat Experiences routes conversations to the appropriate rep “in seconds.” Along the way, Terminus playbooks collect visitor data, trigger sales automation steps, and qualify inbound traffic in real-time.
Terminus Chat enhancements include new Chat views and dashboards, a new Chat engagement window, and a HubSpot for Chat integration. Reps can monitor the website and reach out to visitors pro-actively, based upon their viewed content.
The chat builder supports both linear workflows and visual workflows. Connectors support Salesforce, HubSpot, Marketo, Outreach, SalesLoft, Calendly, and Google Analytics.
Other features include Chat from Anywhere one-click chat links from emails, display ads, social, and other channels; chat routing to the most appropriate available rep based upon Terminus reference data; meeting booking; and a mobile app for booking meetings and chatting when away from the desk.
“Terminus Chat Experiences has identified more than 3.7M target accounts for customers; that’s incredibly powerful,” said Justin McDonald, GM of Channel Applications for Terminus. “Combined with other channels like Ad Experiences and Email Experiences, Chat Experiences is truly a game-changer for modern marketers looking to engage target audiences at any stage of the funnel. Being native to our platform creates a flywheel of first-party data and account matching that plays a massive role in conversion and revenue for customers. Native chat is unmatched, and we’re proud to be the first and only ABM platform to make this possible.”