TechTarget Prospect-Level Intent (Part II)

Continuing my coverage on TechTarget’s Prospect-Level Intent from yesterday

Prospects are scored and ranked within accounts and across all accounts based on “their recent research activity across the TechTarget network as well as their direct engagement with the customer’s content, website, and advertising.”

To assist with account planning and messaging, Priority Engine added Entry Points, a set of user-defined talking points based upon “a prospect’s recent technology and vendor interests mapped to the particular company’s strengths.”  Entry Points are also delivered at the account-level. They are defined by client teams to call out the topics most salient to company positioning and capabilities.  Client-defined Entry Points are visible within Priority Engine, Salesforce, and export files and are reflected in both the account and prospect rankings.

Prospect-Level Intent is also available within Priority Engine’s Connected App for Salesforce.  Sales reps can quickly fill sales cadences and call lists with high-priority prospects and focused prescriptive insights.  With a single click, Sales reps can add new prospect names to Salesforce, providing a direct path from buyer intent to active leads and contacts.  Prospect and account-level insights, including Entry Points and behavioral intelligence, are displayed within Salesforce Account, Contact, and Lead records.

When uploading Accounts, domains are used for account matching and duplicate prevention.  If a Prospect cannot be associated with an account record, it is uploaded as a Lead.

Account-level fields include account rank, domain, employees, industry, revenue, account address, and up to ten account entry points.  Other account insights include five account signals (e.g. Widespread, Sustained, Late Stage, Stakeholder, Cross-Vendor), an account active this week flag, and behavioral flags for marketing (e.g. visited website, engaged with content, clicked banner), ICP match flag, and their Account Star Ranking.

Contact-level fields include name, title, email, content downloaded, a prospect active this week flag, up to ten Prospect Entry Points, contact address, contact phone, LinkedIn URL, and Priority Engine Contact URL.

Ongoing Salesforce enrichment is not yet available but is on the Priority Engine roadmap.

Priority Engine also supports Marketo, Eloqua, Pardot, and HubSpot out-of-the-box, with custom support for other platforms.

Prospect-Level Intent is available in both Priority Engine and the SMB Priority Engine Express subscriptions.  The Salesforce connector is included as part of a standard Priority Engine license.

6Sense – Outreach Integration

A new 6Sense integration with Outreach helps reps plan account activities from within their CRM and then take actions through the Outreach Sales Engagement Platform.  6Sense insights help reps “prioritize their Outreach strategy, understand their buyers, and time their outreach based on AI-driven predictions of where accounts are in the buying journey.”

6Sense warms up accounts and determines when they are in-market and ready for sales outreach.  With a single click on a contact record, reps can start an Outreach sequence.  If a sequence is already underway, the rep is notified.

“The combination of having comprehensive account and contact data, the right workflow, a customized cadence, and personalized messaging based on buyer behavior can be the difference between a loss and a win,” blogged 6Sense.

The two platforms are complementary with 6Sense managing marketing outreach, enriching data, and scoring prospects and Outreach managing multi-channel sales communications, including email, phone call, text message, social media, direct mail, video, and calendaring.

While SEP ecosystem profiles often rehash features and one partner’s messaging, 6Sense and Outreach focused on their joint value proposition:

“For customers of 6sense and Outreach, our partnership means a union of insight and education around intent and engagement data necessary to target the right accounts and contacts, as well as the predictable, real-time pace at which to engage and ultimately increase conversion rates.  Sales intelligence technology such as ours helps sales reps focus on the more human moments throughout the buyer journey.  Together, 6sense and Outreach help marketing and sales spend less on the time-consuming, calculated risks of sifting through seemingly qualified leads and haphazardly reaching out to them.”

6Sense Blog

The partners highlighted additional benefits, including more relevant sales conversations based upon 6Sense sales intelligence, expanding messaging across the buying committee, and next-best-action recommendations that help reps “better prioritize their day and make stronger connections with buyers.”

Seismic Interactive Content

Sales Enablement vendor Seismic released Interactive Content, a set of microapps and LiveContent presentations that lets remote sales reps “come close to mimicking an in-person environment, in which they are adapting to buyer reactions and feedback in near real-time.”  Interactive Content helps revenue organization deliver “immersive, engaging” digital experiences “with just a few clicks.”

A Tiled integration supports Seismic microapps that delivers “memorable evergreen content like digital brochures, pitch decks, 3D interactive visuals, and more.”

“Microapps unleash creative storytelling.  Organizations that deliver their messages in conversational, self-directed ways will win.  Those that don’t will be left behind,” said Tiled CEO Darrell Swain.  “Linear content will ultimately go the way of print.  We are moving into an experiential era that requires a new interactive content format that allows for the creation of rich, immersive experiences, without the need for code.”

Tiled microapps deliver “immersive experiences” with “evergreen content that captures buyers’ attention.”  The apps are interactive and drive engagement through stories “that resonate in a way buyers will remember.”

Seismic describes microapps as “a new content type that combines the interactivity of a mini-website or an app with the ease of document delivery.  Use cases include event invites, digital product brochures, buyer’s guides, and eBooks.

The microapp builder resides within Seismic’s Content Manager and supports drag n’ drop, interactive ‘tiles’ that deliver content as “scrollable image galleries and panes, in-line videos, quizzes, and more.”  The builder is a no-code service that supports adaptive display across mobile, desktop, and tablets.  Microapps may be reviewed and approved before publishing to targeted audiences.

While microapps support one-to-many interactive communications at the top of the funnel, LiveContent supports one-to-one, personalized communications at the bottom of the funnel.  LiveContent is built with familiar authoring tools that “easily transform traditional presentations into personalized, memorable, dynamic stories.”  Content is delivered in an “always-on” mode, as it is “intended to be.”

Seismic LiveContent converts standard presentations with embedded animations, transitions, videos, GIFs, and voiceovers “delivered remotely, exactly how a seller would deliver in person: in presentation mode.”  Seismic stores the original presentation file, allowing content creators to update LiveContent presentations based on page-by-page engagement analytics quickly.  The initial release supports Microsoft PowerPoint, but additional presentation formats will “follow soon.”

“Presentations are not intended to just be scrolled through,” said Seismic CEO Doug Winter.  “LiveContent allows a buyer to engage with a presentation remotely in a similar way that a seller would engage a buyer in person.  With our Summer 2020 release, we are bringing sales content to life.”

According to Seismic, interactive content is preferred to static material, with double the conversion rate of “passive” content.  91% of buyers prefer interactive/visual content and are twice as likely to share interactive content.  81% of marketers agree that interactive content grabs attention, and 45% believe that its effective for educating prospects (vs. 6% for static content).  88% contend that it is effective at differentiating the brand.

The CSO Insights 2019 Sales Enablement report found that 57.7% of buyers saw little difference between sellers with vendors blending together.  Only 31.9% of buyers felt that at least one vendor succeeded in differentiating itself.

Interactive content supports flexible navigation allowing reps to quickly transition to relevant use cases, products, or services during sales conversations.  “You can get a broad set of content—as large as any slide deck—and deep content that drills down into the details of your business solutions,” blogged Seismic Senior Content Manager Neicole Crepeau.  “But it doesn’t have to feel burdensome, and it can be easy to navigate in the middle of a meeting.”

Users can embed questionnaires, videos, assessments, and calculators.  They can let clients drive the discussion, “asking them to enter information or answer questions and choose what they want to know more about,” continued Crepeau.  “By flipping the conversation and putting the customer in the driver’s seat during a meeting, you ensure engagement and that you’re truly talking about topics that resonate with the prospect.”

“Buyer expectations are high, and if the content brands are serving them is not relevant or engaging, they will disregard it.  Today it’s not just about what you say; it’s also how you say it.  Content fatigue and information overload have become particularly pronounced in our new all-digital work environment.  Sellers and marketers are in need of content types that captivate their audiences and move them through the buyer journey faster.”

Seismic CEO Doug Winter

Interactive Content will be available as an add-on service.  Seismic does not disclose its pricing.

Drift Prospector

One of the new elements of Drift’s Revenue Acceleration Platform (discussed yesterday) is the just-launched Drift Prospector, which “helps your sales team accelerate revenue by knowing which accounts to focus on and what to say. ” Sales reps can home in on engaged accounts, determine members of the buying committee at those accounts, and reach out to prospects.

“Gathering all the touchpoints a prospect has with a company, Drift Prospector helps sellers see which of their accounts have the highest intent so they can connect with more of their buyers faster, helping to accelerate revenue for the business,” wrote the firm.

Drift Prospector analyzes customer touchpoints from Drift, 6Sense, Demandbase, Marketo, Pardot, Outreach, and Salesforce.  The service prioritizes target accounts, unifies behavioral insights across the buying committee, and supports outbound communications.  Buying signals are converted into engagement scores, which help prioritize accounts for outbound messaging.

Buyer intelligence includes contact name, title, number of activities, and when the contact was last active.   Deeper insights include “what the person was doing – including what pages they were on and which emails they opened, so [that] the seller can respond to each person on the buying committee in a personalized way.”

Prospector identifies additional contacts within the buying committee and tracks their engagement.  When buyers land on a customer’s website, the revenue organization can “capitalize” on buyer’s intent and notify the team that somebody is ready to “engage them in a real-time conversation.”  If there is nobody available to chat, the revenue organization can “easily send them an email, enroll them in an Outreach sequence, record them a Drift Video, or connect with them on LinkedIn.”

“There are a lot of tools out there that are focused on solving a single problem.  For example, there’s Salesforce to manage accounts and log activities, Outreach to orchestrate outbound prospecting, and LinkedIn Sales Navigator to research key contacts at target accounts, and so on. Don’t get me wrong, I think these tools are a step in the right direction.  But the reality is that your sellers still have to jump between them.  And none of these tools tell your team where they should be spending their time in order to deliver the best result – whether they’re goaled on meetings or bookings.”

Drift CRO Todd Barnett

Drift is offering a broad vision of digital marketing which includes intent monitoring, buying committee identification, chatbots, live chat, video, and meeting scheduling.  While they do not support all of the top of the funnel channels, partners 6Sense, Demandbase, and Marketo LaunchPoint can fill that gap; they are staking out a full customer lifecycle approach to marketing that moves beyond lead generation.  The vision includes tools for unifying sales and marketing activities, analyzing engagement, prioritizing accounts, and buying committee discovery.

Drift is based in Boston, with offices in San Francisco, Seattle, and Tampa.  They were founded in 2015 and claim over 50,000 customers.  The firm continues to grow with 35 open positions across sales, marketing, product, engineering, customer support, and customer success.

Drift Revenue Acceleration Platform

Drift announced its new Revenue Acceleration Platform, which it described as a new category that expands its original positioning of Conversational Marketing to a broader company vision.  

Revenue Acceleration “combines conversation, marketing, and conversational sales to help companies grow revenue and increase customer lifetime value,” said Drift CEO David Cancel.

Drift still backs Conversational Marketing and Sales “100%,” but is expanding its vision of marketing to impacting the entire customer lifecycle “from acquisition to renewal to expansion.”

“We weren’t thinking big enough,” posted Cancel.

Cancel described marketing as evolving across a series of eras.  In the 20th century, “the madmen era,” marketing focused on the brand and didn’t have a seat in the C-Suite.  Marketing was “in service to the CEO.”  The Internet brought us the second era, “the demand generation era,” when “we became reliant on do-it-yourself in human ops,” and the CMO role was created.  Marketing focused on lead creation and was “in service to the CRO.”

However, the world of marketing is continuing to evolve.  Demand generation is “not enough anymore.”  We are now entering the third era, “the revenue era,” which is broader than Drift’s original vision of Conversation Intelligence.  

“We had a vision of the world where people are free to have a conversation with any business, at any time, on their terms.  We thought what we were doing was helping marketers drive more leads.  But what we found is that when companies adopted Conversational Marketing, it wasn’t just about marketing.  In fact, what we were doing was unifying sales and marketing and directly impacting revenue.  And not just revenue from new business, but revenue across the entire customer lifecycle.  We have already seen this transition with some companies.”

Drift CEO David Cancel

COVID-19 has accelerated the transition to this new era where the buyer is in control, “digital is everywhere, and the best experience, story, and service wins.” The new Revenue Acceleration Platform brings together Drift Chat, AI [chatbot] Automation, email, video, and a new Drift Prospector service.  


Tomorrow’s blog covers the new Drift Prospector Service. Here is a graphical preview:

GrowFlare Doubles Coverage

GrowFlare, which I profiled a few weeks ago, doubled its coverage of US active companies to 250,000.  While a few additional large firms were included, the bulk of the growth was at the SMB end of the market.  GrowFlare nearly doubled the number of companies with $10 million to $50 Million, bringing that set to 50,000.  The coverage of firms with less than $10 million in revenue quadrupled to 170,000 SMBs.  Profiles include firmographics and psychographics, the common phrases that firms use to describe themselves and their markets.

GrowFlare employs a Fit Score, which is the level of similarity between a company and one or multiple companies provided to GrowFlare.  When the new set of companies was added, they were immediately included in the Active Lists (dynamic company lists of prospects) as Alerts.  The new companies are also available for prospecting and research via a Chrome extension.

“We’re continuing to grow organically and invest 100% of revenue into the platform,” wrote CEO Matt Belkin.

Upcoming GrowFlare development is focused on expanded partnerships.  GrowFlare is looking to add contacts from vendors such as InsideView and deepen its integrations with HubSpot and Salesforce.

D&B Hoover’s Enhancements: COVID-19 Impact Index

Soon after the pandemic began, Dun & Bradstreet developed a COVID-19 index which allowed companies to assess the pandemic risk to their loan portfolio, suppliers, and customer base. The firm moved to further enable analysis by implementing the scores within their D&B Hoovers sales and marketing intelligence platform.

“The COVID-19 Impact Index provides insight into how the Coronavirus pandemic is impacting a company’s location, industry, and financial strength,” wrote VP of Product Management McWade.  “This data can help you actively monitor the impact of the Coronavirus pandemic on accounts and prospects and refine targeting strategies accordingly.”

“The Index assesses impacts to a business based on the proximity of corporate locations to the pandemic, as well as the level of disruption to the company’s network due to site suppliers and business customers impacted by the pandemic.  Each week, the company and network situation are assessed, and a score ranging from highest to low is assigned to five key impact areas to provide visibility into the level of disruption that may be impacting the account.”

D&B VP of Product Management Phil McWade

The new index is displayed in the Company Summary with simple Green / Yellow / Red indexing.  The five variables have also been added to the Advanced Insights section of Search & Build a List.

The COVID-19 Impact Index Variables are

  1. Financial Impact – Leverages Dun & Bradstreet’s trade credit and risk data to understand financial health by assessing a company’s ability to meet payment obligations, as well as the probability of declaring bankruptcy, experiencing significant financial distress, engaging in M&A activity, and other high-risk activities.
  2. Location Impact – Reviews business site and corporate family locations subject to lockdown, stay-at-home, and shelter-in-place orders and weighs this information by the number of confirmed cases and growth in cases by location.  Country, state, county, and city-level location restrictions are assessed.  Local hospitalization rates are also factored into the variables.
  3. Industry Impact – Looks at industry impact signals to understand industry-associated risk by identifying essential businesses, which can operate remotely, require the physical presence of customers, and need employees to be at a central location.
  4. Overall Impact without Network Effects – Combines the financial, location, and industry impact indicators to determine the overall risk of the business.
  5. Overall Impacts with Network Effects – Reviews business connections with other organizations, such as customers, suppliers, or other third parties, to understand impacts on the company’s network.  This score provides the most comprehensive view of the current situation by adding network impacts to the company’s financial, location, and industry elements.

In Build a List, sales reps can filter for companies that are less impacted by COVID-19.  For territory reps located in hotspots, the location filter should be removed so they can identify companies that are better sheltered from the pandemic.  For example, both Carnival Cruises and Univision are headquartered in Miami, but Carnival would be a weak prospect due to COVID (all five indicators are highest) while Univision would be a good target (Location is highest, but the remaining variables are low).  Conversely, verticalized reps that sell into one or a few industries would omit the industry risk variable but include the location variable.  This strategy would identify firms that are otherwise low risk.

Lists can be saved as SmartLists of low-risk prospects that are updated weekly.

COVID-19 Index variables should not be employed as ABM variables for determining which companies to target strategically.  The variables are ephemeral and are unlikely to align with strategic fit.  However, they provide a valuable overlay to ABM lists for focusing on companies that are better sheltered from the economic and operational impacts of the pandemic.  They also provide a warning flag to Customer Success Managers and Account Executives around which firms may be looking to downgrade or churn, allowing sales to plan for one-time discounts, additional services, or alternative financing terms.

Variables are view-only in the desktop and CRM editions, but not downloadable to the desktop or synced with CRMs.  

The index variables are global.


Other recent enhancements to D&B Hoovers were discussed yesterday.

Alyce Partners with Vidyard

Continuing on the Vidyard theme from yesterday, Personal Experience platform Alyce has integrated Vidyard into its e-gifting service.  The Vidyard partnership lets customers record or insert personalized videos “within the Alyce gifting flow, helping sales reps create deeper, more personal bonds and connections with prospects and customers.”

Alyce customers with a Vidyard Enterprise account may insert videos from the Vidyard library or record a custom video that is displayed on the Alyce gift landing page.  Recommended gifts are based on an AI analysis of the “#5to9” experiences of individuals, ensuring that the gift and messaging are better targeted than generic swag and marketing templates.

As Sales Engagement platforms have noted improved open and response rates associated with personalized video, it is likely that customers and prospects will well receive a recorded message.  Alyce claims up to a 50% improvement in click-through rates when personal videos are included in email invitations and a nearly 80% lift in landing page conversion rates.

“Our integration with Alyce provides customers with the ultimate way to deliver end-to-end personal experiences to prospects and customers by pairing personal video and personal gifting in one platform,” said Vidyard VP of Marketing Tyler Lessard. “This partnership strengthens the movement around being personal in marketing and sales, which we and our customers embrace to build rapport and trust through the more engaging combined experience.”

Mutual customers can add a personalized video to Alyce’s email invitations.  The thumbnail and associated video help “put a face to the name, and up your ability to be personal even more.” The video also appears o the gift landing page.

Marketing can deploy campaign-based videos.  For example, a webinar follow-on Alyce message may be sent to webinar attendees or before events.

Alyce does not send a standard, generic item to customers and prospects.  Instead, recipients can choose the recommended item, select an alternate item from the Alyce gift marketplace, or donate the value of the gift to a charity of their choice.

“The Personal Experience approach has a multitude of amazing use-cases to strengthen and enhance building personal bonds and professional relationships to help grow business. Integrating Vidyard personal video into Alyce platform itself to deliver face-to-face PX moments is a game-changer.”

Greg Segall, CEO of Alyce

Direct Marketing swag companies such as Alyce, PFL, and Sendoso seem to be trying out various names for their industry.  Other frequent terms are one-to-one gifting, sending platform, and tactile marketing automation.  Personal Experience seems too far afield as e-gifting usually involves swag, not services.

Alyce is based in Boston and has 170 employees in seven countries.

RelPro – Introhive Partnership

Sales Intelligence vendors RelPro and Introhive announced a partnership to deliver extended relationship insights and workflow integrations to joint customers in the Professional and Financial Services sectors.  The combined solution is immediately available to joint customers.

RelPro integrates content from seventeen data sources to deliver sales insights and contacts across 7 million companies.  Introhive adds relationship insights, data automation, and data cleansing tools.  The partnership helps “clients achieve greater sales efficiency and productivity” during the pandemic and recession.

“Our clients use RelPro to identify new prospects and ensure the contact information they have for those prospects is accurate and reliable.  Being able to map relationships that may already exist within their organization boosts the productivity of their business development professionals and increases referral traffic and collaboration.  With Introhive’s advanced relationship intelligence automation technology and data automation capabilities combined with our rich data coverage and quality, our clients can marry two best-in-class solutions to support and enrich their business development activities with little to no disruption of their day-to-day.”

RelPro CEO Martin Wise

Introhive boosts CRM adoption through automated contact data enrichment and uploads.  Introhive claims that it uncovers 350 additional contacts per user.  “The AI engine then maps these contacts to identify relationships across prospects and customer accounts.”  By reducing research and data maintenance overhead, sales and business professionals can focus their activities on prospects and clients, therefore driving customer satisfaction and the bottom line.

“With Introhive, users gain back roughly an average of 12 hours per week that would otherwise be spent on data entry or preparing for meetings.  Our Pre-Meeting Digest removes the burden of gathering information to ensure prospect or customer-facing professionals are equipped with everything they need before meetings, while Post-Meeting Reports allow for notes, tasks, and activities to be added to CRM directly from the user’s email inbox.  When we add RelPro’s database with our relationship mapping and productivity tools, customers can begin uncovering contacts and opportunities that were previously hidden.”

Introhive CEO Jody Glidden

Several months ago, RelPro released an integration with Vertical IQ to deliver industry intelligence to joint customers.  This partnership is bearing fruit as the companies have been providing referrals to each other in the financial services space.  Of course, integration partnerships also improve the stickiness of both solutions.

RelPro’s revenue is up a bit during the first half of 2020, and Wise is confident about H2.  Their business slowed less due to the pandemic than due to banks focusing on PPP processing for about eight weeks.  The banking business has since recovered as they look to provide “on the couch business development” to relationship managers and business development professionals across all segments of the banking industry.

Showing agility, the firm loaded the SBA PPP loan data into their platform and made it screenable.  Bankers and advisors can search the 660k companies who received loans in excess of $150,000.  The new dataset provides additional banking relationship data that complements UCC (liens) loan data already available through their service.

Introhive has over 240 employees with offices in the US, Canada, the UK, and India.  The firm supports over 100,000 global users.  Introhive was founded in 2012 with an initial focus on the accounting market.  It has taken an industry-by-industry approach and now supports global systems integrators, law firms, finance, commercial real estate, and, most recently, technology firms.

Introhive placed tenth on Deloitte’s Fast 50 with revenue growth of 1,700 percent over four years.

G2 – Bombora Partnership

Two of the leading intent data vendors, Bombora and G2 (FKA G2 Crowd), announced a partnership to provide an integrated data set to Pro, Power, Activate, and Accelerate G2 customers from within my.G2.  The combined offering mixes G2’s technology research intelligence with Bombora’s third-party intent data set gathered from dozens of B2B media companies spanning over 4,000 sites.  Thus, software vendors can determine both which companies are exploring solutions in their category and which topics are of interest.

Once activated, My.G2 customers will see Bombora’s topic scores next to G2 Buyer Intent accounts.  Admins configure the relevant Bombora topics for display.  Based on the product, the number of topics is capped at either ten or twenty-five, which should be sufficient for most technology companies.

The partnership is part of Bombora’s freemium strategy, where they license a subset of their content into partner workflows.  In the G2 partnership, they are “double verifying” the intent data for accounts showing activity in G2.  “The customers are not seeing new accounts that we see as showing intent if they are not also coming to the customer’s G2 page.  The goal would be to help prioritize the intent they are receiving in G2 in a light way,” said Bombora Partnerships VP Charles Crnoevich.  “In layman’s terms, they have been to your G2 crowd page or category page (similar to a company coming to your website) and Bombora sees them showing elevated levels of intent around the B2B web – our cooperative of B2B websites.  This data overlay is also only in G2 crowd, so if you wanted a big infusion of Company Surge data in SFDC, Terminus, RollWorks, Marketo, HubSpot, Outreach, etc., you would need a premium license of Company Surge data with us.”

Crnoevich said that there are only a limited number of “compliant and reliable intent data sources” on the market, including G2 and TechTarget, ”so we’re excited to form a partnership with them [G2] from a thought leadership perspective in the intent data community.”

G2’s intent data set complements Bombora’s and is sourced differently.  “G2 shows data across their network on a number of interactions and user level,” stated Crnoevich.  “Our data is across a huge network of sites and we normalize it against normal traffic to give a propensity score instead of a count of interactions.”  Users are shown both the number of relevant topics that are surging at an account and the specific topics and surge scores with surging intent.

Having both topic counts and individual topic surge scores are valuable.  One or two surging topics may be anomalous (particularly at SMBs), but a broad set of related topics that are surging indicate a significant growth in research.  Likewise, high scores above the baseline (50 is the baseline average, and 60 is used as the minimum surge score indicating increased intent), demonstrate a significant spike in interest as well as help shape a sales rep’s positioning.

Bombora’s surge data validate target buyer’s research behavior on G2, helping sales and marketing teams ”craft hyper-personalized outreach covering the products and topics they’re most interested in.”  Intent data from the two firms also assist in sales outreach timing and prioritization.

“Understanding the buyer’s journey so you can help them make informed decisions is one of the most important focus areas for every tech business.  This collaboration allows us to combine the power of G2 Buyer Intent data with Bombora’s Intent topics giving vendors a thorough and enhanced view of their buyers’ research behavior across G2 and the B2B web.  G2 customers will now not only have access to more insights but more context, too.  We’re excited to give businesses the opportunity to experience the value of Bombora’s Intent topics and scores right from within their my.G2 admin panel.”

G2 CRO Mike Weir

While intent data should not be used for defining Ideal Customer Profiles (ICPs) and ABM lists as it is ephemeral, it is quite valuable for determining which of your ABM firms are currently in-market for technology solutions.  Thus, intent helps decide which accounts should be nurtured by marketing and which should be actively targeted by sales reps.  Surging intent does not answer who, but it addresses “who now?”

“The integration of Bombora with G2 allows revenue teams to see valuable prospects’ activity across both G2.com and the greater B2B web,” said Mike Burton, SVP of Sales at Bombora.  “Combining these powerful intent signals provides a huge validation for account-based activities, arming folks with the information they need to have successful sales and marketing interactions.”

G2 intent data also identifies competitors being researched, which assists with both new opportunity messaging and churn reduction.

G2 has over five million unique monthly visitors researching software solutions.  Half are North American viewers, 20% European, and 20% Asian.

G2 displays both product profiles and user reviews, with products categorized.  Purchasers can even build side-by-side comparisons of software product reviews.

The pandemic has increased the demand for third-party product insights and reviews.  The loss of face-to-face meetings at tradeshows and in the office has moved most product research to the Internet.  The trend of independent purchasing research, which goes back at least a decade, has accelerated.  However, digital research is now being accompanied by intent datasets that are helping level the playing field and provide vendors with early, actionable intelligence about which firms are in-market.

“Seemingly overnight, the ‘digital first’ world [that] sellers once knew has evolved into a “digital-only” world – a world where the same marketers, compete for the same buyers, against the same solutions — across the same channels,” explained G2 Director of Product Marketing Yoni Solomon.  “That’s why incorporating intent data on buyer research, behavior, and online activity has never been more important for the success of B2B sales and marketing.”