Leadinfo Acquires WebProspector.de

Dutch lead generation vendor Leadinfo is acquiring WebProspector.de, a German visitor tracking company, with the deal closing on November 1.  Deal terms were not disclosed.

The acquisition expands Leadinfo’s presence in Germany.  It acquired Leading Reports in April and opened an office in Düsseldorf in July to improve its sales and support in German-speaking markets.

Leadinfo claims to be the market leader in Benelux and the most prominent international provider in the D-A-CH region.  It consolidated its position in the Netherlands over the past year with the acquisitions of Leadexpress (December 2021) and LeadElephant (January 2022). 

Leadinfo supports over 3,000 customers in Benelux, D-A-CH, Great Britain, and Scandinavia.  Customers include Lavazza, Quis Machinery, Channable, and Creditsafe.

Both Leadinfo and WebProspector.de have focused on their partner networks, with Leadinfo supporting over 1,100 partners.

WebProspector.de clients will migrate to the Leadinfo platform and benefit from a broader set of integrations.  Leadinfo supports over fifty platforms, including Slack, Salesforce, Microsoft Dynamics 365, HubSpot, and Salesloft.

CRM integrations are bi-directional, with Leadinfo performing duplicate checking against lead and account records.  When sending to CRM, companies may be added as Lead or Account record types.  Additionally, company profiles include deal and task information gathered from CRMs, and users can create new deals and tasks from Leadinfo.

team.blue visitor information displayed in the Leadinfo service.

The Leadinfo platform supports a visitor inbox, real-time lead alerts, web forms, visitor browsing recordings, and triggered workflows.  In addition, its programmatic functionality supports Google Ads and LinkedIn retargeting.

Liquid Content, its site personalization functionality, adjusts websites based on firmographics.  As a result, marketers can customize the text, video, content, and images presented to the visitor, allowing them to segment their website presentation.

Leads are enriched by IP address matching against a reference database of 220 million global businesses.  Firmographics are gathered from global registry filings and web crawling.   Firmographics include address, phone, year founded, industry codes (US SIC 87 and local codes), sizing data, company logos, social media links, business descriptions, etc.  Legal information includes the registration number, entity type, ultimate parent, group size, and employees in the group.  Business descriptions are generally available in the local language.  Other information includes a pinned Google map, page view information, Leadinfo’s lead score, and Leadinfo tags.

Leadinfo company profiles include a proprietary lead score based on visitor behavior.  However, lead scores do not yet adjust for firmographic fit; thus, a company may score high based on behavior but may not be a qualified lead.

Leadinfo displays HubSpot Deal and Task information. Sales reps can also create new tasks and deals from Leadinfo.

In July, Leadinfo was acquired by team.blue, a European cloud services provider with an office in fifteen European countries and Turkey.  CEO Han Kleppe and the rest of the management team continue to run Leadinfo as an independent subsidiary.

Leadinfo is growing rapidly and was recently named to Deloitte’s Fast 50 technology list for the Netherlands.

team.blue Acquires Leadinfo

team.blue, a European cloud services provider, announced that it acquired a majority stake in European visitor intelligence vendor Leadinfo.  team.blue was formed in 2019 when three hosting groups were merged into a European provider of web hosting and cloud computing services.  The firm supports 2.5 million customers across fifteen European offices, aiming to “supercharge the business performance of small and medium-sized businesses.  It describes itself as a “one-stop partner for web hosting, domains, e-commerce and application solutions, with more than 1,800 experts to support.” 

team.blue’s twenty-five offices provide local-language and market “expertise, knowledge, and insight, serving “a rich European landscape of businesses” in fifteen European countries and Turkey.

Team.blue CEO Jonas Dhaenens is looking to augment the firm’s hosting services with B2B cloud applications.  Along with Leadinfo, its value-added services include domain registries, website building (webnode), privacy and compliance tools (iubenda), and WordPress hosting (raidboxes).

Leadinfo supports over 3,000 European customers, claiming to be the market leader in Benelux and the largest international provider in the D-A-CH region.  CEO Han Kleppe and the rest of the management team will continue running Leadinfo as an independent subsidiary.

Leadinfo represents team.blue’s entry into the visitor intelligence and lead intelligence spaces.  It provides lead management services, including visitor intelligence and enrichment, personalization, lead generation forms, triggered workflows, screen recordings (mouse movements and clicks), and over fifty sales and marketing platform integrations.  Leadinfo also supports retargeting services for Google ads and LinkedIn.

team.blue visitor information displayed in the Leadinfo service.

Leads are enriched by IP address matching against a reference database of 220 million global businesses.  Firmographics are gathered from global registry filings and web crawling.  Firmographics include address, phone, year founded, industry codes (US SIC 87 and local codes), sizing data, company logos, social media links, business descriptions, etc.  Legal information includes the registration number, entity type, ultimate parent, group size, and employees in group.  Business descriptions are generally available in the local language.  Other information includes a pinned Google map, page view information, Leadinfo’s lead score, and Leadinfo tags.

Leadinfo does not disclose the name of its registered data aggregator. 

Leadinfo company profiles include a proprietary lead score based on visitor behavior.  However, lead scores do not yet adjust for firmographic fit; thus, a company may score high based on behavior but may not be a qualified lead.

Contact data is limited to board members and publicly listed employees from LinkedIn and Xing (a D-A-CH competitor of LinkedIn).  Contacts are searchable by name and title, with users able to link to LinkedIn and Xing profiles.

Leadinfo’s visitor intelligence tracks visitors across the website, providing detailed viewing histories.  The company matches IP addresses against its global company database and enriches the leads with firmographics.  Visitors are viewable from a web application that supports filtering by firmographics, visitor activity, lead score, and Leadinfo tags.  Screened lists may be exported as CSV files or programmatic uploads (LinkedIn and Google Ads).

Leadinfo also offers a set of dashboard widgets for tracking and analyzing website activity:

  • Live Widget – Tracks current visitors and site activity over the past 24 hours.
  • Map View – Displays visitor locations on Google Map
  • Companies per Province – Displays a national heat map with activity by geographic region.
  • Most Active Companies – Top 10 or 25 visitors
  • Company Size – Bar Graph by employment band
  • Branches – The top industries visiting the website
  • Most Visited – The top pages

Liquid Content, its name for site personalization, adjusts the website based on firmographics.  As a result, marketers can customize the text, video, content, and images presented to the visitor, allowing them to segment their website presentation.

Leadinfo supports a set of triggers and can segment them based on how each visitor reached the website: Directly, Referral, Email Link, Paid Search (Facebook, Google, LinkedIn, Microsoft), Organic Search, or Social Link (Facebook, LinkedIn, Instagram, Twitter, Xing, YouTube).  Trigger rules support multiple custom selects; thus, lead scores may be coupled with firmographics to ensure actions are based on both visitor behaviors and firmographic fit.  Based on the trigger rules, users can add or delete tags, send emails, enroll companies, and send to CRM.

Triggers are also controlled by enrollment so that additional research from a recent visitor does not trigger additional activities or notifications.  Administrators set a period between activities to prevent notification spam.  Firmographic variables may be used for assigning leads.

Slack notifications may be sent to a channel or person, with the user selecting the notification language.  Thus, Slack triggers can be routed by firmographics for industry or territory reps and sent in the recipient’s language.

Lead forms are available and leverage Leadinfo’s visitor intelligence.  While lead forms do not support triggers, the inputted lead data can be routed via Zapier to various applications.

CRM integrations include Salesforce, HubSpot, MS Dynamics 365, Sugar, and Pipedrive.  Other partners include Salesloft, Zapier, and Slack.  Furthermore, Leadinfo has developed an extensive partner network that spans 1,200 agencies.

CRM integrations are bi-directional, with Leadinfo performing duplicate checking against lead and account records.  When sending to CRM, companies may be added as Lead or Account record types.  Additionally, company profiles include deal and task information gathered from CRMs, and users can create new deals and tasks from Leadinfo.

Leadinfo displays HubSpot Deal and Task information. Sales reps can also create new tasks and deals from Leadinfo.

“As a leading digital enabler for companies and entrepreneurs across Europe, we want to offer business value to our customers and partners,” said team.blue CEO Claudio Corbetta.  “Leadinfo is converting visitors into leads which makes the return on investment of the software extremely tangible.  Furthermore, their agency model is a perfect fit with team.blue since this customer segment is dear to us.  We were impressed with the track record of Han in scaling Leadinfo to where it stands today.  We’re eager to help to roll out Leadinfo into new territories.”

The 25-employee firm is based in Rotterdam and just opened its first international office in Dusseldorf.  It will remain an independent company but benefit from team.blue’s operational and financial management.

Pricing is volume-based, with no charge for the core functionality (e.g., triggers, connectors, lead forms).  Prices are based on the number of unique matched companies per month:

The only premium services are screen reporting and liquid content.

Leadinfo grew revenue between 2 and 3X last year.  However, it did not disclose its acquisition price or revenue specifics.

Flash: Echobot & Leadfeeder Acquired & Merged

Growth equity firm Great Hill Partners invested €180 million in Echobot and Leadfeeder, merging the firms into a Sales Intelligence and Go-to-market platform.  Both firms are based in Europe (Germany and Finland) and will benefit from the roadmap set out by North American RevTech firms.

The merged firm will be based in Karlsruhe, Germany, with Echobot CEO Bastian Karweg continuing as CEO.  Leadfeeder CEO Pekka Koskinen will become the CPO.  The combined company has a headcount of 250 across six offices in Europe and the US.  The new firm’s Annual Recurring Revenue (ARR) exceeds €20 million. 

Leadfeeder serves around 7,000 customers and Echobot 1,500.

Echobot’s European data coverage

Echobot offers a Sales Intelligence and B2B DaaS platform for the D-A-CH region, UK, and France.  Late last year, it added a broader European data pack.  It supports a database of 20 million European companies and over 60 million GDPR-compliant contacts.  Company and contact data is derived from both registered filings and open web sources and includes directors, shareholders, and financials. 

Echobot takes a “True Compliance” approach which gathers data only from publicly accessible sources.  Furthermore, it provides verification links to the source URLs that allow reps to answer the question, “where did my data come from?”  All data is hosted in Germany.

Echobot’s products include TARGET (prospecting), CONNECT (Sales Intelligence), DATACARE (B2B DaaS), and an API.  In addition, Echobot offers CRM integrations with HubSpot, Salesforce, Microsoft Dynamics, and SugarCRM.

“It is our goal to be the leading sales intelligence and go-to-market platform to our core European and North American markets,” said Karweg.  “Thanks to Great Hill, we have now assembled the best data, AI / ML, talent, and operating experience to achieve just that.  We are increasingly seeing organizations looking to take advantage of their own data and third-party data, and then to augment this intelligence with better, more personalized outreach.  The combination of Echobot and Leadfeeder is uniquely positioned to capitalize on a massive market opportunity at the early stages of adoption.”

Leadfeeder IP-to-Account Visitor Intelligence

Leadfeeder offers website visitor intelligence that maps IP addresses to company intelligence.  During the pandemic, it worked to identify remote workers and map them to their employers, helping refine which companies are in-market.  It also supports connectors for Google Analytics, chatbots, audience retargeting, major CRMs, Zapier, and Slack.

“Integrating Leadfeeder’s web visitor identification system with Echobot’s data and prospecting solutions creates a unique platform upon which we can both enable organizations to identify and engage high-intent prospects as well as introduce incremental applications that enhance B2B sales and marketing operations,” said Koskinen.

Karweg envisions an ABM workflow that begins with an ICP analysis that identifies net-new accounts.  The ICP is then mapped against Leadfeeder’s visitor intelligence and Echobot’s firmographics and event triggers to identify high-value, in-market accounts for programmatic marketing.  While programmatic campaigns are not yet supported, they are in development.

Great Hill Partners has also committed an additional €50 million toward future acquisitions.  In an interview with GZ Consulting, Echobot CEO Bastian Karweg indicated that the €50M in dry powder would be used towards acquiring talent, RevTech functionality, or expanded content.

The equity acquisition is a combination of primary and secondary funding, with Great Hill Partners buying out many of the original investors.  It named Growth Partner Derek Schoettle Chairman of the Board and placed Great Hill Partners Managing Director Chris Gaffney and Vice President Greg Stewart on the board of the merged organization.

Schoettle is also on the board of ABX Platform Terminus, another Great Hill investment.  He was the CEO of ZoomInfo when DiscoverOrg acquired it in 2019 (DiscoverOrg subsequently assumed the name ZoomInfo), so he and the new board members offer deep Go-to-Market domain expertise.

“Go-to-market is one of the fastest-growing areas of B2B software.  Sales and marketing organizations need timely, accurate information and intelligent systems to identify and engage their prospects in an increasingly personalized, automated fashion.  By bringing together Echobot and Leadfeeder, we can create the next-generation sales intelligence and go-to-market platform,” stated Derek Schoettle.

The transaction is a merger of equals bringing together two firms of roughly the same revenue and employee base.  Both firms have over €10M in ARR and are growing rapidly.  Echobot grew 70% last year, while Leadfeeder had a 50% growth figure.  Echobot has long been profitable, and Leadfeeder is nearing profitability. 

The firms will initially run as independent brands as they merge their operations and platforms.  The deal closed a few weeks ago but was announced this morning.  Thus, they have already begun combining finance and HR.  The two brands will be maintained in the near term with rebranding under consideration for 2023 as Echobot is also the name of a Mirai malware variant.

Valuation figures were not disclosed, but the final price was determined before the recent valuation declines and did not change.  The firms were both being advised by GP Bullhound, which suggested that packaging the two firms together would result in a more effective growth equity round.  Furthermore, the two companies offered features on each other’s roadmap so were logical complements.

Europe has been tracking behind the US in the Sales Intelligence space, with several national champions now looking to offer European datasets and local UIs.  European sales intelligence and B2B DaaS solutions must meet higher data compliance and privacy standards, incorporate registered data from national registers, support multiple currencies, and many languages.

Echobot covers the D-A-CH region (Germany, Austria, and Switzerland), the UK, and France, with a general European data package added late last year.  A Nordic data package has been accelerated due to the merger, which would increase its competitiveness against Dun & Bradstreet and Vainu.

“One of the most requested developments for 2021 was to access data from the entire European market.  That was not only requested from German customers with a strong export to European countries, but also from new, international users that want to expand into Europe,” explained Karweg last November when Echobot added coverage of over twenty European countries.

“Europe is not one country but many, and there are differences between them, whether it’s to do with culture or data compliance,” remarked Schoettle.  “Having a platform that is unique and linguistic-specific, and serving its markets with high-quality data, is a differentiator.”

“It’s a dream match,” argued Koskinen.  While previously the firm purchased contact data from multiple sources, “it has been difficult to get sufficiently up-to-date and accurate data.”  With the merger, Leadfeeder will offer better data quality and “have all the expertise in-house” to expand its coverage.

Along with higher quality data, Leedfeeder will benefit from a broader set of firmographics, financials, and sales triggers for data enrichment and lead scoring.  Leadfeeder will also be able to cross-sell Echobot’s sales intelligence, prospecting, and data enrichment services to its 7,000 customers.

“We want to be the biggest in Europe,” stated Koskinen.  “It’s going to take a few years, but I think we’re succeeding…We have long had customers all over the world.  After the merger, we will be able to offer something that no one else can.”

Echobot offers German and English-language Sales Triggers.

Outreach Guide

Outreach announced the general availability of Outreach Guide, its new revenue intelligence and deal management solution.  Guide provides real-time conversation intelligence, best practice action plans, and “deal health at a glance.”  Outreach also announced administrative enhancements to its Engage product and a “deep integration” with ABX Platform 6sense.

Outreach Guide, Engage, and Commit act as the “foundation” of Outreach’s sales execution platform, supporting revenue organizations across the full customer sales cycle “from prospecting for new business opportunities to deal management to sales forecasting.”

Outreach’s Customer Lifecycle loop.

Outreach aims to create a “single system of execution” that helps revenue organizations meet their full potential and address issues with prospecting, deal management, and forecasting.

To help address this “sales execution gap,” Machine learning models “learn from the actions taken in our platform and generate data-driven, predictive, real-time insights that recommend actions for users to take to improve their sales execution,” said CEO Manny Medina.

Outreach Guide supports three core capabilities:

  • Deal Health Scores: The Deal Health Score employs machine learning to predict deal health.  It also provides deal insights, recommended actions, and where to focus.  In addition, deal Health displays positive and negative indicators (e.g., stuck in current stage, no recent inbound emails, recent executive engagement). 

    Deal Health signals deals at risk to both the sales rep and sales management, providing an opportunity to address problems and adjust forecasts.

    Deal Health scores can be viewed in the aggregate as well, providing a neutral perspective on how each deal is proceeding versus comparable opportunities.

    Deal Health scores are currently in beta.
  • Kaia Real-time assistance and conversation intelligence: Kaia offers real-time call transcription, content cards, and context-based rep enablement during Zoom and Microsoft teams meetings.  After meetings, Kaia streamlines meeting summaries with AI-captured action items and follow-ups.  As a result, Outreach claims rep productivity increases by nearly 30%, and the likelihood of scheduling a follow-up meeting jumps by 36%.

    Kaia is linguistically customized for each client, capturing product names and competitors as keywords.  During a call, content cards display real-time sales aides, such as product summaries or technical notes.  Content cards provide quick cheat sheets on product value, pricing, or integrations (see the example on the right).

    By removing notetaking and displaying content cards, Kaia allows sales reps to be more present during calls and pitch with greater confidence;  instead of pausing a meeting to jot down notes, sales reps can quickly add a bookmark or short meeting note.
  • Automated and collaborative purchasing through Success Plans: Success Plans foster collaboration between buyers and sellers with detailed online purchase action plans that include a timeline, success criteria, resources, and team views.  Collaborative action plans align stakeholders, build buyer trust, ensure timely stakeholder engagement, and provide internal stakeholders with prospect engagement and deal progress.  Outreach claims that reps who closely monitor Success Plans enjoy a 13% bump in close rates.

“The buying team has all the information related to the deal in a central place, and all teams are aligned to clearly understand each other’s goals, interactions, and requirements essential for driving long-term success, delivering an unparalleled buying experience throughout the entire selling process,” stated Director of Product Marketing Elizabeth Dailing.

Furthermore, Success Plans are available to Customer Success teams when onboarding new customers, helping streamline handoffs.

The Team view helps track who is involved from the buying team and how engaged they are, how recently they were engaged, and what content they viewed.

Outreach Guide is designed to address the “Sales Execution Gap.”

Outreach also announced a set of administrative and data privacy enhancements to its Engage service:

  1. Trigger Enhancements – A streamlined trigger builder improves the creation, management, and discovery of triggers.  The refreshed trigger builder is aligned with traditional CRM language and supports multiple values per condition, drag-and-drop action reordering, and simplified condition group creation.
  2. New Outlook-Add In – A native integration lets reps ‘Send’ emails from Outlook and send and sync “relevant emails to Outreach, as well as insert their available times or add a link to their calendar.”  Outreach will also flag opted-out communications in Outlook and prevent them from being sent or added to a sequence.
  3. Microsoft Graph Integration
  4. Data Retention in Outreach Voice Recordings – Admins can configure data retention policies such as deleting data as a one-time event or setting up regular data deletions for Outreach Voice Recordings.

Additionally, Outreach announced an Irish Datacenter for Outreach Engage, meeting EU data residency requirements for GDPR compliance. “The EU Datacenter for Outreach Engage allows an organization’s data to be stored in a specific geographic location,” blogged Caroline Shin, Senior Product Marketing Manager at Outreach.  “This means customer-owned data associated with those Outreach instances including prospects, accounts, organizations, and workflow data such as sequences and meetings will be stored and contained within the EU infrastructure.”

D&B Hoovers Internationalizes

The Siemens Company Profile as it would display in German.

D&B Hoovers, a global sales intelligence solution that has long been English-only, began a multi-phase process towards becoming a truly global, multi-lingual solution.  Most sales intelligence vendors support only a single language, but European vendors Vainu and Echobot support multiple languages for their regional coverage.  Last year, when Dun & Bradstreet bought Bisnode, a firm that serves Central Europe and the Nordics, it declared that it would be sunsetting Bisnode solutions.  Internationalizing D&B Hoover’s then became a priority.

The D&B Hoovers’ UX already supports 17 languages:

  • European: Croatian, Czech, Danish, English, Finnish, French, German, Hungarian, Norwegian, Polish, Serbian, Slovak, Slovenian, Swedish
  • Asian: Chinese (Simplified), Chinese (Traditional), Japanese

Adding international languages transforms D&B Hoovers from an Anglo-centric solution for multinationals and companies based in Anglophone countries to a localized version.

“In terms of personalization, we’re trying to switch this from being a US product that is sold globally to a fully local version of a global product,” explained International Product Development & Strategy VP Adam Leslie to GZ Consulting.  D&B Hoovers needs to be a “local product” that supports sales reps selling to local customers, regardless of language.  “Historically, it’s been a US product sold in the local market only where the local market user sells to the US and internationally.  If the local market user only sells domestically, they haven’t bought Hoovers.”

D&B Hoovers greatly expanded its industry code standards, allowing users to filter companies by global taxonomies (e.g., ISIC), regional (e.g., NAICS, NACE 2.0, ANZ SIC), or national standards:

D&B Hoover’s also supports two proprietary taxonomies: Hoover’s industry codes and eight-digit SICs.

Country-specific industry code descriptions will be displayed in either English or the local language.

D&B Hoover’s Localization Options

Along with expanded taxonomies, D&B Hoovers recently added website searching to identify companies based on their self-descriptions across one hundred languages.  Website search has gathered 247 million rows of structured data across 30 million websites and 300 million web pages.

This feature helps identify companies with emerging technologies or positioning (i.e., the evolving three-letter acronyms that firms use for classifying themselves).  The feature echoes its Conceptual Search, but instead of identifying companies based on topical references in news articles, it searches global corporate websites.

D&B Hoovers and its predecessor service, OneSource Global Business Browser (GBB), have supported English-speaking multinational teams for two decades.  Their content and functionality have always been the deepest for the US, UK, and Canada.  Yet, they also provided a robust set of international content:

  • Global Public (Quoted) Company Financials, Segment Reports, Executive Bios, and Long Business Descriptions.
  • Financial statements for 15 European countries and global publics.  The reports may be viewed in USD, EUR, GBP, and the As Reported currency, with currency conversion rates based upon the period or statement date.  Thus, revenue from a 2020 income statement (a flow statement) would be based upon the average conversion rate for the year, while assets from the balance sheet would be based upon the applicable rate for the statement date.
  • Global family trees
  • Industry Codes, including US SIC, NAICS, EU NACE, UK SIC, ANZ SIC, and UN ISIC.
  • Regional screening, including city, postal code, and sub-regions (e.g., state, province, county)
  • Regional customization for distances (KM vs. miles) and numeric formats

D&B Hoovers expanded its company coverage to 180 million active firms and 216 million active contacts as part of its internationalization.  Most of the new firms have between one and five employees.  It also increased the number of countries with sub-divisional regions (e.g., counties, provinces), having recently added sub-divisional filtering for the Nordic countries, Denmark, Hungary, etc.  Additional countries are planned.

Several enhancements came from local customer research.  In many European countries, departmental emails are employed in sales and marketing outreach.  These emails lack any personally identifiable information, so they are GDPR compliant.  Dun & Bradstreet is adding over seven million “entity-level emails” for European countries, including over three million entity-level emails for the D-A-CH region, 1½ million for the Nordics, and 2½ million for Eastern Europe.

Text searching was enhanced to recognize accents and diacritical marks (e.g., when performing location searches).  Leslie called synonymous search with or without special characters a “major ticket to the game.”  While it “sounds like a simple fix,” it was “extremely complex.”

As Dun & Bradstreet began its localization research, it realized the importance of small companies and informational depth in the context of national sales vs. international sales.

“We speak to local markets and say, ‘Well, what is it that will help you sell your products and use our products?’” explained Leslie.  Dun & Bradstreet’s research found that many customers and prospects sell locally to organizations with five or fewer employees.  “That becomes really important now that you can reach them.”

Leslie listed other findings and subsequent upgrades: “We capped the number of contacts at eleven.  That’s been changed.  We were missing the middle name.  That has been changed.”

When I was a product marketing manager at OneSource (2001 – 2010), I explained that we delivered the top N companies in each European country because “you aren’t selling to Polish abattoirs.”  That logic made sense when selling to multinationals and exporters based in English-speaking countries.  After all, they weren’t selling to Polish slaughterhouses.  But this approach fails to meet the needs of sales reps based in Poland, EU industrial manufacturers, or logistics companies. 

Localization requires local language support, content depth, national standards support (e.g., industry codes, geographic districts, GDPR), in-language news and triggers (coming in phase II), market knowledge, and in-market sales and support. Dun & Bradstreet also simplified the UI and improved its dynamic display for various screen sizes and devices.  The new UI was implemented in September, and 96% of browser users and 98% of CRM users have switched to the updated format.

D&B Hoover’s old and new company profiles.

In-product tutorials also enhance the user experience.  For example, if a user utilizes a feature inefficiently or has not used core functionality, the tutorial will provide on-demand coaching.  This feedback is also provided to account representatives to provide guidance.  The in-product tutorials were launched last summer, and Dun & Bradstreet continues to collect data for honing its training recommendations.

There is also a new onboarding virtual assistant for providing on-demand training.  Tutorial translations should be available to users in Q2.  Expanded in-product training and virtual onboarding are consistent with the emerging Work from Anywhere expectation of business professionals.

Dun & Bradstreet provided its internationalization roadmap through the end of the year.  The firm intends to extend local content, expand time-dependent sales triggers, and support multi-lingual news.  New content includes more digitally sourced data, detailed financials, and country-specific datasets such as country export data for Chinese companies, product codes, and expanded tech data for India.

Ostensibly, Phase I, which completed at the end of March, serves as a minimal viable product for localized products (or what Leslie called a “ticket to the game”), and Phase II continues internationalizing the content and expanding localized content. 

“We are working with each local market to collect these [data requirements], source the data, transfer to D&B, and load into the product,” said Leslie. Finally, D&B Hoovers will continue to expand its email and direct dial coverage.

Revenue Grid: Stand with Ukraine

My last two posts have been about rebrands (IDG → Foundry and Artesian: DueDil → FullCircl), but things have suddenly gotten very real in Europe with Russia invading Ukraine under false pretenses. As Revenue Intelligence vendor Revenue Grid is based in Ukraine, I thought I’d give them my blog today.

Here is what they posted on LinkedIn:

“A big part of our Revenue Grid 🇺🇦 team is located in Kyiv, Ukraine. This is where our product was born, where our heart is.  Now the whole world watches as the war burns our homes and kills our people.  The Corrupt Russian government has brought death and destruction to our land.
 
Our homeland is under attack, and each one of us has the power to influence how soon the hell in our homeland ends. 
 
We are receiving tremendous support from our clients, partners, and friends everywhere in the world.  Many are asking what they can do to help.
 
Here is how you can help:
 
1) Stop doing business with Russia. Ask companies to stop cooperating with Russia, since every activity currently held there is supporting their criminal government and funding this unjust bloody war.

2) Donate https://lnkd.in/eZrtRPeh

Revenue Grid Posting on LinkedIn (February 2, 2022)

Revenue Grid also added a banner to its homepage that reads “Proudly made in Ukraine 🇺🇦. Stand for the integrity of our country.  Donate.”

Echobot European Expansion

German Sales Intelligence vendor Echobot closed another successful year of product enhancements and revenue growth.  Echobot offers deep sales intelligence and data hygiene services for Germany, Austria, Switzerland (D-A-CH), and the UK.

In late 2020, Echobot launched its UK database and English language UI, providing a secondary market beyond the DACH region.  The firm grew MRR over 70% this year and hit 1,500 clients.  New business rose 80%, and the firm hired its 100th employee (up 44% this year).  Echobot continues to be EBITDA and Cash Flow positive.  Echobot is self-financed, not having taken any funding since 2013.

The firm also moved into a larger headquarters office in Karlsruhe with 16,000 square feet.

Along with fit-and-finish work on their UK services, the firm rolled out version 2.0 of their TARGET prospecting database.  TARGET offers a refreshed UI, improved data quality, and AI tools for ICP and segmentation analysis.

Users no longer need to build company and contact lists separately.  Instead, build-a-list results are displayed as tabs, allowing users to analyze both company and contact results without requiring them to rekey their query.

Echobot’s product vision is based on its “first principles of data” delivered through its service.  “For data to be useful, it has to be high quality, connected, and fully compliant,” said CEO Bastiaan Karweg.

Data improvements include an Email Validation Engine (EVA) and a “True Compliance” process for GDPR.  EVA “eliminates stale records” and implements mail server and pattern checking to improve data quality.  The EVA reduces bounce rates by up to thirty percent.

“For your outreach to be truly GDPR compliant, you not only need a Legitimate Interest but also be mindful of the preferences of the people you are trying to contact,” stated Karweg.  “Using Echobot, each contact record comes with a public source URL so you can be 100% confident when a prospect asks you, ‘Hey, where did you get my data from?’” Also new is a subject taxonomy that covers over 100,000 topics and industry keywords.

Echobot offers data for DACH, the UK, and the EU. A French dataset will be available in Q1.

Echobot is launching an EU Data pack that “covers the most important companies from all of Europe,” Karweg informed GZ Consulting.  “It’s not as deep data as with DACH, UK, or France, but it will give clients access to essential brands and contacts in each market.”

All four regions (DACH, UK, France, and EU) will be available in all three products (TARGET prospecting, CONNECT Sales Intelligence, and DATACARE hygiene) and the API in any combination.  However, the EU Data Pack omits company and contact data for the DACH countries, France, and the UK.

A French dataset, spanning six million companies, will be launched in Q1 with a French UI and localization.  French sales will be managed from the Karlsruhe office as it is only three miles from the French border.

Finally, Echobot expanded its sales triggers to 33 English-language event categories spanning the full UK universe.  French triggers are in development.

“We are excited to start 2022 with our new product and data assets,” said Karweg.  “Our goal is to continue on our strong growth trajectory and gain more market share in other EU countries.”

Global Database Adds Sales Engagement

London-based Sales and Credit Intelligence vendor Global Database added Sales Engagement features to its service.  Sales reps can automate their outbound campaigns with sequences of emails, phone calls, and other tasks.  Other features include A/B testing and analytics.

CEO Nicolae Buldumac demoed the new service to GZ Consulting, which is generally available but undergoing a soft launch with a formal release in early Q1.

“We want our customers to succeed in their outreach campaigns,” explained Buldumac.  However, “having access to data is not enough.  You need to have the necessary tools that will save you time and make your campaigns more effective.”

The Sales Engagement Platform adds an activation platform for sales reps, allowing them to reach out to prospects in a structured manner.

“We already see a lot of positive responses from our existing customers that have started using the platform, and many new features will be released in the coming weeks.”  Among the pending features are a phone dialer, Chrome extension, and Global Academy, “a series with educational material, where we will communicate the best practices to set up your campaigns, with specific examples that are working for us.”

The new Sales Engagement Platform is included as a new module at no extra charge.  The platform supports email templates, sequences, and analytics, but a dialer will not be available until Q1.

Sales reps can select one or multiple contacts from the Prospector module and assign them to a sequence.  Global Database may be licensed regionally or globally, with pricing based on the selected region and number of users.

Sales Engagement Platform provides Send to CRM support for Salesforce and Microsoft Dynamics, with HubSpot planned; however, the service does not yet sync activities between the engagement service and CRMs.

Email templates support dynamic variables, signature blocks, and rich text.  Templates are shareable, so marketing or sales ops can create email messages and share them with the sales team.

Email reports track emails sent, replies received, tasks completed, and deliverability, helping reps and sales operations “make informed decisions on future campaigns.”  Email analytics include top engagement by title, industry, country, and employment levels.

Global Database Email Engagement Analytics

Other email features include out-of-office detection, unsubscribe support, and manual send.

Separately, Global Database announced a data request feature that lets sales reps request similar contacts.

“Once such a request has been received, our system will automatically search in multiple sources,” explained CEO Nicolae Buldumac.  “If there are limited results, this request will be passed to our in-house data enrichment team for manual review.”

Global Database supports Similar Contact prospecting. Global Database editors will research additional prospects if the returned set is small.

Global Database maintains a global collection of company, contact, credit, tenders, and filings data spanning:

  • 120 million companies
  • 118 million contacts
  • 6 million emails
  • 1.2 million direct dials
  • 20 million general numbers

Global Database contacts are GDPR compliant and employ a Legitimate Interest basis for data collection.  Global Database is registered with the UK Information Commissioner’s Office.

“The lawful basis that we rely on for processing personal information in our public records register is that the processing is necessary for our legitimate interests which are not outweighed by the rights and freedoms of the individual (Article 6(1)(f) of the UK GDPR),” explained Buldumac.  “Our legitimate interests include the fulfillment of our mission as set out above; namely, to increase and promote transparency of the corporate and business world, including the existence, ownership, activities, entities, and people connected with them, by maintaining our public register.”

Most Sales Engagement vendors do not own a database (the major exception is VanillaSoft which acquired AutoKlose), but several database vendors have added sales engagement capabilities to their platforms, including ZoomInfo, Cognism, and Data Axle Genie.  Adding sales engagement features is a logical market extension for B2B database companies as it provides workflow and activation tools for their data, increasing the value of the underlying database.

Global Database is profitable, and revenues are growing, but Buldumac chose not to disclose the firm’s growth rate.

Global Database

Global Database Build a List supports expanded growth, ownership, and industry variables.

UK-based Sales Intelligence vendor Global Database continues to expand its content and functionality.  Recent platform enhancements include expanded prospecting variables, industry coding, and list enrichment.

New screening variables include

  • Annual Growth: Turnover, Headcount, EBITDA, Net Profit, Liabilities, and Exports
  • Ownership: Parents, Number of subsidiaries, Foreign parent, Number of shareholders
  • Industry: European and North American industry codes, Industry Keywords

International SIC and NACE codes are available across the full company universe.  Global Database also implemented an NLP tool that crawls company websites and identifies keywords and business descriptions.  This descriptive content is then mapped to over 100,000 industry keywords.

“The SIC code is outdated when it comes to new industry verticals, such as Big Data or E-commerce, and if you are looking for such companies by SIC Code, they will be classified as: 63990 – Other information service activities n.e.c., explained CEO Nicolae Buldumac to GZ Consulting.

Global Database now supports company and contact list enrichment for Salesforce and MS Dynamics.  Users upload a list that is matched against its reference database and enriched with over 80 variables and match score confidence.  Matching employs registration numbers, corporate names, domains, phone, postal codes, etc. 

Global Database also provides an interactive report with match rates and segmentation.  Enrichment analytics include match rates, list averages, company status distribution, turnover distribution, top five companies, and pie charts for employment, years in business, and industry.  A location map is also displayed.

Other data tools include CRM maintenance, APIs, and web forms with auto-population.

The Global Database universe now spans 130 million companies and 118 million contacts:

Global Database Counts as of October 2021.

Most of its data is from trade registries, publicly available sources, an in-house data research team, and a few data vendor partnerships.  Direct emails are available for 17 million contacts and mobile numbers for 1.6 million.  If a contact does not have an email or phone number, Global Database integrates with two data vendors, where this information is requested via API in real-time.

Global Database continues to expand its universe of credit reports, with instant Business Credit Reports now available for 350 million companies.  If a country does not support instant reports, customers may request a new investigation from on-the-ground resources.  These reports are delivered within five to seven business days.

Credit reports are priced between £19 and £80, with the UK and Irish reports at the low end.  Most continental European credit reports are priced between £35 and £40.  North American reports are also priced at £40.

Global Database Employee tab.

Echobot TARGET 2.0

German Sales Intelligence vendor Echobot released version 2.0 of its TARGET prospecting service with a refreshed UI, improved data quality, and AI tools for ICP and segmentation analysis.

“If you want to digitize your sales processes and save a lot of time, money, and nerves, you can’t ignore Echobot,” said CEO Bastian Karweg.  “TARGET 2.0 inspires the everyday sales life of our customers – the new version is fast, intuitive to use, and simply fun.”

Echobot has set its product vision based on the “first principles of data” delivered through its service.  “For data to be useful, it has to be high quality, connected, and fully compliant,” said Karweg.

The first step was unifying their database across regions and datatype and removing data silos within the platform.  Echobot implemented a “unified, nested data index” that improved query times up to ten-fold and allowed for enhanced switching between company and contact results.

Users no longer need to build company and contact lists separately. Instead, build-a-list results are displayed as tabs, allowing users to analyze both company and contact results without requiring them to rekey their query.

Echobot also implemented a new Email Validation Engine (EVA) that “eliminates stale records” and implements mail server and pattern checking to improve data quality.  The EVA reduces bounce rates by up to thirty percent.

Echobot licensed company records directly from trade registers and implemented a “True Compliance” process.

“For your outreach to be truly GDPR compliant, you not only need a Legitimate Interest but also be mindful of the preferences of the people you are trying to contact,” stated Karweg.  “Using Echobot, each contact record comes with a public source URL so you can be 100% confident when a prospect asks you, ‘Hey, where did you get my data from?’”

Echobot Job Title Suggestions

Echobot implemented AI to assist users, building a subject taxonomy that covers over 100,000 topics and industry keywords.  TARGET 2.0 sports a keyword type-ahead tool that “guides you towards the right queries and also intelligently suggests alternative keywords or job titles you also might want to include in your search.”

The firm’s new segmentation analysis is their “most advanced AI” that builds a company vector model for clustered analysis of highly similar companies from uploaded files.  The clusters identify similar companies for downloading to the desktop or uploading to the CRM.  Thus, users can upload their Ideal Customer Profile and expand it with similar companies.  The ICP is also used to score prospects and sort them by priority.

“Echobot uses a new company vector model for the first time in addition to rigid industry codes. The technology is based on machine learning and makes it possible to select companies in a fine-grained manner according to thousands of specialist areas. The assignment takes place automatically on the basis of text content that is associated with the respective company. This means that if you are looking for industries, Echobot now offers an immense wealth of detail and can thus easily find even high-precision target groups. With the help of so-called cross joins, filters of different data areas can be combined with each other in real-time. This completely eliminates the time-consuming storage of interim results.”

Echobot Press Release (Translated from German)

TARGET 2.0 supports a broad set of screening variables:

  • Industry – Industry codes or keywords.
  • Keyword
  • Contacts – Department, Level, Title
  • Trigger Events
  • Location – Region and Radius
  • Company Size
  • Financials
  • Technographics – Software and Systems
  • Firmographics
  • Data Completeness

Their instant access to data allows for complete data visibility without slowing down users with credits to display contact details. In addition, the contract includes a minimum of 10,000 monthly record uploads or downloads with a FLAT-RATE Guarantee that provides an additional 5,000 monthly data records after consuming the EXPORT quota. The guarantee ensures budgeting stability while providing export flexibility should the marketing department consume their entire download quota mid-year.

Echobot pricing starts at €999 per month for up to three users.  This price is introductory and will increase for new customers in 2022.

Echobot supports four countries – Germany, Austria, Switzerland, and the UK – and two languages – German and English.  The Echobot roadmap includes “intelligent” email alerts, “helpful” trigger events, and “smart” campaign management.  Additional languages and countries are also in development.