Clari Series E

Revenue Intelligence vendor Clari closed on a $150 million Series E that valued the firm at $1.6 billion.  The round more than triples its 2019 Series D valuation. The financing was led by Silver Lake with B Capital Group and existing investors Sequoia Capital, Bain Capital Ventures, Sapphire Ventures, Madrona Ventures, Thomvest, and Tenaya Capital also participating.   To date, Clari has raised $285 million.

Clari will deploy the funds to accelerate product development, expand ecosystem partnerships, and drive global expansion.  It is planning on doubling its headcount to 600 by the end of this year.  San Francisco-based Clari is “hiring across all departments.”

The firm’s ability to predict revenue was crucial over the past year as firms scrambled to understand their pipeline and opportunities during the pandemic.  Platform usage doubled last year and executive time increased 50%.  The firm also saw deal updates increase 80% last year while pipeline and forecast revenue doubled.

Seventy percent of Clari’s new customers inked multi-year deals, and 60% of existing customers increased their seat counts or invested in additional product capabilities last year.

The round comes at a time when Gartner is bullish on the RevOpps segment.

“By 2025, Gartner predicts 75 percent of high-growth tech companies will use RevOps for end-to-end revenue production enabling hyperautomated sales and omnichannel customer engagement. RevOps is a holistic organizational model that aligns the company around three elements of centralized ops and processes, a communal shared-data layer, and a continuous customer engagement capability, all measured around revenue production.”

Alastair Woolcock, Senior Director Analyst at Gartner.

“Today’s news is more than just the next phase in Clari’s evolution,” said CEO Andy Byrne. “It’s validation for the entire revenue operations movement.  It’s a call to every company and every leader working to manage revenue generation as a predictable process, one that can be controlled, automated, and optimized, like any other business process.”

Byrne did not disclose 2020 revenue but noted that it beat the original plan by 110%.

“That’s why we’ve had such great investor interest…[VCs] were hearing in the investment community about how transformative Clari has been…Giving companies what we call revenue confidence, being able to go and understand where you’re going to be and to accurately predict the impact the pandemic is going to have on your trajectory, good or bad,” Byrne explained.

With strong revenue momentum and a healthy valuation, an IPO may be in Clari’s future.

“I would say the answer is unequivocally yes, and we’re building toward this,” said Byrne. “We don’t have a time frame upon which we know where we’re going to go public, but the next goal is to get to the IPO starting line.”


Part II, which discusses Clari’s recent enhancements, posts tomorrow.

Terminus Enhancements

ABM Platform Terminus rolled out a set of platform enhancements for “optimizing ABM strategies.”  New features include global targeting, chat playbooks, and Live View.  Global targeting expands Terminus’ coverage beyond the US, letting marketers create and manage international campaigns.  The functionality is generally available as of February 24.

International Targeting is country-based, with campaign-based budgets and timelines.  Users can also target ABM accounts or focus on an enterprise account in specific countries.

Terminus Chat now supports playbooks that “intelligently collect visitor data, trigger sales automation with prospects and customers, and qualify inbound traffic in real-time,” blogged Terminus Product Marketing Senior Director Audra Felten.  The new functionality simplifies chat set-up with a “powerful new chatbot builder and logic builder.”

The new Live View feature lets reps proactively engage website visitors.  Users can view live information about accounts visiting the company website, along with page views, before reaching out on the chat channel.

In March, a new Advertising Insights report will be available in the Measurements Studio.  The report tracks brand awareness, lead and opportunity creation, pipeline acceleration, and closed-won deals.  Advertising Insights measures advertising effectiveness and ties its impact to account-based execution.  Digital Marketers can assess site visits and leads driven through Terminus advertising.  Likewise, Demand Gen Marketers can evaluate visits, conversions, and pipeline directly associated with Terminus Campaigns and adjust the marketing mix accordingly.

“With our February release, we’re going all in on building the ABM platform of the future, which means bringing ABM and sales engagement together even more seamlessly,” said Terminus Chief Product Officer Bryan Wade. “At the end of the day, it’s all about revenue. Customer-facing teams have to be focused on the best-fit accounts and engage at exactly the right time to drive results, but that can only happen when efforts are coordinated. These new capabilities make it easier than ever for sales and marketing to operate as one team.


Terminus just announced a $90 million Series C that valued the firm at $400K. I will cover the round on Monday.

Revenue Grid Guided Selling (Part II)

Continuing from Part I, a discussion of Revenue Grid and its approach to Guided Selling.


Revenue Grid looks to take the CRM system of record and supplement it with insights and actions that move deals forward.  Insights are both positive and negative.  Risk flags include “The decision-maker is not invited to the demo,” “Close data has been changed for the Nth time,” and “Pricing was discussed at the meeting, but no quote has been sent.” By delivering insights to sales reps and their managers, loose ends, which could result in deal losses or delays, are flagged.  Sales reps and managers can then act upon these insights.  Revenue Grid can also make suggestions based upon internal playbooks and best practices.

In short, AI, historical data, and real-time data are employed to build a set of insights and recommended actions.

Revenue Grid goes beyond engagement metrics at accounts. It delivers a broad set of insights that include competitor mentions, lack of recent decision-makers responses, meetings without agendas, quarterly and monthly trends, and team performance.  In January, sentiment analysis will be added to their insights.

An Opportunities view provides real-time pipeline visibility across all accounts.  Reps can quickly update any opportunity information with the updates synced with the CRM.  Sales reps and managers then have a single-pane of glass displaying current opportunities.  Managers are notified of deal size changes, close dates, and scores and can track activity flow.

The Opportunities view includes signals, next steps, last touch, and overview data, providing a quick synopsis of where each deal stands.

Conversational Intelligence records and transcribes voice and video calls, then indexes and analyzes meetings for insights.  Corporate email communications are also analyzed for insights.  Revenue teams and managers can review call transcripts and listen or view significant moments during the call, with summary topics and insights called out.  Conversational Intelligence is also available for coaching and onboarding sales reps.

Conversational Intelligence recordings and transcripts are saved to accounts and opportunities.

A meeting scheduler fronts Conversational Intelligence.  Reps can insert multiple time slots with clickable times in their emails or offer a calendaring link.  Events are automatically synced between Salesforce and Outlook or Gmail.  Other features include calendar delegation (i.e., setting up an admin or CSR to schedule meetings), recurring event scheduling, and group calendaring across the organization.

Salesforce email synching captures emails, scheduled meetings, contacts, tasks, and attachments.  Accounts, Contacts, Opportunities, and Custom Objects are available for syncing, and multiple records may be updated.  Salesforce admins can set up activity auto-log rules, triggering Salesforce processes.

Sales Coaching offers a team performance view that displays revenue booked by reps alongside leads processed and time spent on external meetings, inbound external meetings, and outbound emails.

A Forecasting report evaluates the target, best case, and committed revenue for the team with plan, commit, and open pipeline values for each rep.  Managers can also compare past periods to find trends and set triggers to send notifications when thresholds are exceeded.

An Activity view displays inbound and outbound communications from sales and marketing over time with adjustable time windows.  Unfortunately, the activity graph does not rescale, making it difficult to view activity over an extended period.

Revenue Grid also supports Relationship Intelligence, showing an Account relationship map and flagging individuals in the organization with established relationships for introductions or briefings.

Revenue Grid’s sales engagement features include multi-channel sequences, email templates, and email tracking.  Channels include email, phone, SMS, and LinkedIn.  Sequences may be managed directly from within Salesforce, Outlook, or Gmail.  All Revenue Grid capabilities are available in the native Salesforce mobile app, including email analytics, notifications, and sequences.

Admins can perform A/B testing of sequences.

Revenue Grid detects replies from one or multiple recipients, out of office notices, opt-outs, and bounces.  It then pauses or halts sequences automatically.  It even halts sequences if the recipient is mentioned in an email or meeting invitation.

An email sidebar displays Salesforce data directly within inboxes and suggests relevant, actionable Signals.


Continue to Part III.

D&B Hoover’s Enhancements: COVID-19 Impact Index

Soon after the pandemic began, Dun & Bradstreet developed a COVID-19 index which allowed companies to assess the pandemic risk to their loan portfolio, suppliers, and customer base. The firm moved to further enable analysis by implementing the scores within their D&B Hoovers sales and marketing intelligence platform.

“The COVID-19 Impact Index provides insight into how the Coronavirus pandemic is impacting a company’s location, industry, and financial strength,” wrote VP of Product Management McWade.  “This data can help you actively monitor the impact of the Coronavirus pandemic on accounts and prospects and refine targeting strategies accordingly.”

“The Index assesses impacts to a business based on the proximity of corporate locations to the pandemic, as well as the level of disruption to the company’s network due to site suppliers and business customers impacted by the pandemic.  Each week, the company and network situation are assessed, and a score ranging from highest to low is assigned to five key impact areas to provide visibility into the level of disruption that may be impacting the account.”

D&B VP of Product Management Phil McWade

The new index is displayed in the Company Summary with simple Green / Yellow / Red indexing.  The five variables have also been added to the Advanced Insights section of Search & Build a List.

The COVID-19 Impact Index Variables are

  1. Financial Impact – Leverages Dun & Bradstreet’s trade credit and risk data to understand financial health by assessing a company’s ability to meet payment obligations, as well as the probability of declaring bankruptcy, experiencing significant financial distress, engaging in M&A activity, and other high-risk activities.
  2. Location Impact – Reviews business site and corporate family locations subject to lockdown, stay-at-home, and shelter-in-place orders and weighs this information by the number of confirmed cases and growth in cases by location.  Country, state, county, and city-level location restrictions are assessed.  Local hospitalization rates are also factored into the variables.
  3. Industry Impact – Looks at industry impact signals to understand industry-associated risk by identifying essential businesses, which can operate remotely, require the physical presence of customers, and need employees to be at a central location.
  4. Overall Impact without Network Effects – Combines the financial, location, and industry impact indicators to determine the overall risk of the business.
  5. Overall Impacts with Network Effects – Reviews business connections with other organizations, such as customers, suppliers, or other third parties, to understand impacts on the company’s network.  This score provides the most comprehensive view of the current situation by adding network impacts to the company’s financial, location, and industry elements.

In Build a List, sales reps can filter for companies that are less impacted by COVID-19.  For territory reps located in hotspots, the location filter should be removed so they can identify companies that are better sheltered from the pandemic.  For example, both Carnival Cruises and Univision are headquartered in Miami, but Carnival would be a weak prospect due to COVID (all five indicators are highest) while Univision would be a good target (Location is highest, but the remaining variables are low).  Conversely, verticalized reps that sell into one or a few industries would omit the industry risk variable but include the location variable.  This strategy would identify firms that are otherwise low risk.

Lists can be saved as SmartLists of low-risk prospects that are updated weekly.

COVID-19 Index variables should not be employed as ABM variables for determining which companies to target strategically.  The variables are ephemeral and are unlikely to align with strategic fit.  However, they provide a valuable overlay to ABM lists for focusing on companies that are better sheltered from the economic and operational impacts of the pandemic.  They also provide a warning flag to Customer Success Managers and Account Executives around which firms may be looking to downgrade or churn, allowing sales to plan for one-time discounts, additional services, or alternative financing terms.

Variables are view-only in the desktop and CRM editions, but not downloadable to the desktop or synced with CRMs.  

The index variables are global.


Other recent enhancements to D&B Hoovers were discussed yesterday.

Zoominfo Health Scan Analysis

Zoominfo, which is readying to IPO, launched a Health Scan Analysis to help firms identify “key segments for opportunities” within their Total Addressable Market (TAM).  The service identifies targetable market segments that are less impacted by COVID along with which segments to avoid.  Firms can then “quickly pivot their go-to-market strategy and focus their efforts on worthwhile prospects ready to buy.”

The Health Scan begins with a consultation where customers share details about their pipeline and business challenges.  Zoominfo’s data solutions team then analyzes the company’s pipeline and win-rate trends before and during the downturn.  The analysis includes “benchmarks to pinpoint where any pipeline degradation may have occurred.”

The Data Solutions team conducts a market assessment that identifies opportunities and sizes their TAM.  The report also includes a market segmentation analysis and a “hand-selected list” of targets from Zoominfo’s database of companies and contacts.

“Recognizing that current market conditions are extraordinarily challenging, it’s more important than ever to ensure that our customers are generating high-quality contacts for their pipeline.  We discovered valuable takeaways when examining our own position in this same manner.  As a result, we’re offering our clients these data-driven insights on how to optimize their go-to-market strategies so they can continue to hit their numbers and thrive in a changing market.”

ZoomInfo CEO Henry Schuck

From the initial interview through report delivery [Sample PDF], Zoominfo promises a five business-day turnaround.

Zoominfo is not the only firm that provides pipeline analyses. Dun & Bradstreet offers a similar analytics service which combines firmographics with industry risk data and InsideView offers Apex.

D&B: Pipeline Health Analysis for Risk Reduction and Targeting Ideal Customers

Dun & Bradstreet, which has been running pipeline health analyses for its clients over the past three weeks, assessed over 35 million accounts across 125 pipelines.  They found that 21% of accounts were subject to high financial risk based on several factors: slow payment, bankruptcy, unpaid debt, and business viability, a statistic which VP of Product Marketing, Dun & Bradstreet Sales & Marketing Solutions Dennis Olcay called “jarring:”

“We continue to keep a close eye on this number, but that is a jarring statistic that demands attention as it relates to go-to-market strategies,” wrote Olcay.

“The dominant theme of our customer conversations today is how to be both sensitive and impactful in the new environment.  We have found the new environment has unleashed entirely new forms of sales and marketing campaigns – far less driven by self-positioning and more characterized by seeking to meet customers where they are.”

Digital Marketing Solutions CRO Michael McCarroll

Dun & Bradstreet offered a high-level risk segmentation based upon SIC codes and each industry’s risk profile (see chart on the right).  Industries were stratified across five categories: Essential businesses (e.g. food supply, hospitals), Supports Remote (i.e. businesses which were able to transition to WFH), requires contact (e.g. hospitality, entertainment), delivery-based retail (e-commerce, e-delivery, logistics), and central production (e.g. manufacturing, natural resource extraction). 

Dun & Bradstreet cautions that simple SIC analysis is only the first pass in performing a risk assessment.  Firms may be in the same industry but have different go-to-market and operational strategies that impact their risk profile.  Another factor is their exposure to supply chain and customer risk.

“Despite the promise of MarTech to enable speed and scale for your go-to-market strategy, this is a time to hit the pause button and rethink your go-to-market approach,” cautioned Olcay.  “Don’t sacrifice tailored messaging for the sake of scale and speed to market – the additional thought you put in now to think about fit, intent, and risk will pay dividends when your audiences notice you’re empathizing with them and offering real value that aligns to the specific challenges they are experiencing.”

And Dun & Bradstreet isn’t the only firm that is promoting pipeline analyses for its clients. Zoominfo is offering a similar service which I will cover in my next blog. If you don’t know where to find revenue in June and Q3, a pipeline analysis is an excellent place to start.

Dun & Bradstreet and DueDil (UK) are offering industry barometers to help refine your targeting. Vertical IQ is offering industry-specific pandemic analysis as part of its industry overviews. Experian is providing a regional and industry analysis by risk level.

And on the marketing side, HubSpot has been publishing weekly marketing metrics for their 70,000 customers. Data includes deal open rates, deal close rates, email prospecting, site visit rates etc. Users can even drill down by segment and country to benchmark their sales and marketing performance against peers. The most recent analysis is for the week of May 18.

Terminus Full-Funnel Marketing

Terminus announced a set of additional “full-funnel marketing” features to its ABM platform.  New B2B account-based marketing capabilities include dynamic web personalization, lead-to-account matching, account engagement scores, expanded ABM reporting, and streamlined workflows.

Dynamic Web Personalization ensures a “consistent and relevant experience” to website visitors independent of their originating channel.  With web personalization, markers can serve up “visually impactful content [that] appears depending on what segment a visitor is in, allowing every page on your website to dynamically deliver relevant information.”  Marketers do not need to build multiple landing pages.  Terminus supports personalization by industry, revenue range, intent, relationship, engagement, CRM stage, or Target Account List in the Account Hub.

The new Lead-to-Account matching ties leads to the appropriate Salesforce Account record.  The Lead-to-Account capability is powered by the Terminus B2B Account Graph that helps marketing “maintain CRM accuracy, enable custom reports and workflows, and keep sales teams organized and thinking about the entire buying committee.”

Terminus, which already provides relationship scores, added engagement scoring to its analytical tool kit.  As engagement varies by company and market, “users can now configure how valuable various digital touchpoints are to better report on what accounts are engaged in the ABM Scorecard.”   The ABM Scorecard is a marketing dashboard that evaluates marketing’s impact on engagement, pipeline, and revenue.  The ABM Scorecard assesses engagement impact across both time and segment.

“If you are struggling to understand how to measure the ROI of your account-based marketing program, the updated ABM scorecard with Trends is a great way to prove that you are driving desired business outcomes.  You can do this by segmenting by your targeted accounts and layering in Terminus firmographics to quickly see pipeline and revenue by industry, revenue range, employee range, etc. to show your CMO how you are driving results over time.  This enhanced scorecard allows you to quickly see how each one of your ABM programs is getting to engagement, pipeline, and revenue goals.  By trending your key marketing KPIs you can see if you’re accelerating or decelerating toward your goals, so you can easily pivot if necessary.”

Terminus VP of Growth and Product Marketing Janet Polyakov

Terminus completed its Sigstr integration following its late 2019 acquisition of the relationship intelligence firm.  Sigstr analyzes communications patterns in employee emails, helping determine both account and contact relationship strength.

“These Relationship Scores are a unique, first-party data source that informs teams how their relationships with specific accounts and contacts are improving or degrading over time by providing buying intent signals, sales coaching opportunities, and more accurate pipeline forecasting,” said Terminus.  “Additionally, Sigstr’s email marketing capabilities enable users to unify messaging across the web, owned websites, and the inbox.  The new capability provides users the ability to centrally control the email signatures of their employees while promoting dynamic, personalized content to the most engaged audiences in the inbox.”

Other new features include a native integration with Google Analytics and enhanced ad campaign reporting with trended advertising metrics.

“With these new capabilities, we’ve doubled down on our effort to be the most complete account-based platform on the market,” said Bryan Brown, chief product officer at Terminus.  “As marketers’ jobs become more demanding, it’s critical that they are able to execute with agility across multiple points of interaction, be it ads, web, or email, all from a single platform.  Terminus enables users to easily measure business outcomes well beyond clicks and leads that facilitate better collaboration across teams and deliver higher quality engagements.”

Dun & Bradstreet Pipeline Risk Analysis

Dun & Bradstreet is offering a free Pipeline Risk Analysis to help firms better understand which opportunities are at risk due to the pandemic.  The analysis may also be used for supply chain or portfolio analysis.  The Health Scan takes a corporate family tree approach to opportunity analysis that leverages Dun & Bradstreet’s global corporate linkages.  Thus, it flags accounts where greater than 20% of their locations are in geographies with commerce and population movement restrictions.  

The analysis also identifies accounts located in geographies with restrictions, accounts in industries directly impacted by government restrictions, and firms deemed at risk according to Dun & Bradstreet’s predictive metrics (Delinquency Score, Failure Score, or Viability Rating).

“Our predictive models indicate that companies operating with limited margin are likely to face hardships when their normal operating environment is disrupted significantly,” stated the firm.  “Our predictive scores show these populations of companies are more likely to struggle to balance all financial obligations, especially if direct sales are compromised through a change in customer behavior.”

As Dun & Bradstreet delivers both risk (credit, supplier) services and sales and marketing solutions, they are better positioned to offer a hybrid solution that evaluates accounts based upon a series of risk factors.

“By adding ‘risk’ as an additional dimension for account selection in addition to fit and intent, organizations can identify accounts that have the highest likelihood of facing financial strain and potentially going out of business. This helps sales teams prioritize their time and helps marketing teams allocate their limited resources more wisely.”

Dun & Bradstreet VP of Product Marketing Deniz Olcay

Olcay also noted that there is an information asymmetry that benefits purchasers.  Buyers have a much better understanding of their cash position and risk profile than sellers, resulting in “adverse selection,” to the benefit of buyers.

When modeling for Customer Acquisition Cost (CAC), collections risk is usually not a significant factor in the calculation; however, during a recession, collection costs and delays need to be factored into the CAC calculation.  Firms become much more guarded with their cash during recessions, extending payment periods to maintain liquidity.

“Marketers and sellers may not be measured on being able to collect payments, but it has a significant impact on the performance of the business,” said Olcay.

Dun & Bradstreet notes that the pandemic demonstrated how interconnected the global economy has become with problems in one region cascading into others.  As always, firms should be selecting target accounts based on fit, intent, and risk.  While diversifying your portfolio makes sense as a long-term strategy for hedging risk, it is a poor strategy when near-term risk information is ignored.

“As it relates to go-to-market planning, diversifying your target accounts to reduce risk can hardly be sound advice.  But, knowing the risk profile for your ‘basket of accounts’ may protect your organization from missing revenue targets.  Now more than ever, teams must keep their emotions in check and make sound targeting decisions based on risk.”

Dun & Bradstreet VP of Product Marketing Deniz Olcay

Dun & Bradstreet provided a set of recommendations for “protecting your go-to-market engine.”  These include maintaining a centralized repository of customer and prospect intelligence that is continuously updated, reassessing the Ideal Customer Profile in light of new risk factors, and reallocating marketing spend to focus on lower-risk opportunities.  Dun & Bradstreet also recommends identifying net-new accounts based on pipeline risk and concentrating on upsell and cross-sell opportunities at stable accounts.


Dun & Bradstreet is also offering Business Insights for Business & Government in the Age of COVID-19. I covered this service last week.

SalesLoft: Sales Engagement for WFH Sales Teams (Part II)

Continuing my conversation with Sunshine Levin (Part I), Director of Customer and Analyst Relations at SalesLoft. One of the key features of Sales Engagement Platforms is cadences (aka sequences) which automate a set of outbound, multi-channel communications and monitor the response.

SalesLoft Cadence & Activity Feed

Because cadences are automated, reps do not need to schedule most tasks.  Instead, next steps are automatically tracked, and current activity is recorded and synced with Salesforce.  Furthermore, SEPs monitor response rates and support A/B testing. Levin recommends that admins review reports and dashboards to determine changes in the efficacy of tactics and messaging.

Another benefit of activity tracking concerns management visibility into sales rep activity and prospect engagement.  In the current environment, where family members may be ill, and children are at home, managers need to be sensitive to each rep’s situation and not focus on traditional productivity metrics.  To assist with planning, SalesLoft offers prioritization tools such as Hot Leads and a Pipeline View, their newly introduced, native offering resulting from the recently acquired Costello solution: 

“For Salesforce users,  SalesLoft Deals can give you a holistic view of everything that matters when managing a deal.  Within SalesLoft Deals, Pipeline View will help your team prevent opportunities from slipping through the cracks, while Deal View can facilitate coaching and strategy conversations about opportunities during one-on-ones.  Finally, keep an eye on deal health by reviewing Deal Gaps to identify opportunities that may be slipping and what you should do to get deals back on track.”

SalesLoft Blog

Live Call Studio and Conversation Intelligence allows managers and trainers to listen in on sales calls, whisper suggestions to the rep, and join calls.  These tools are particularly valuable for new reps that may have had little face-to-face training before offices were closed and for target accounts where reps are looking for additional assistance on major deals.  Calls may be recorded, transcribed, and analyzed, providing a basis for call post-mortems and training. Automated indexing allows reps and managers to review critical points (e.g. Next Steps, Pricing, Competitors) afterward.  Analytics also assess engagement (was it a true back and forth or a few comments with long monologues) and calculate the frequency of filler words. Playlists provide a library of sales best practices, allowing new hires to listen to snippets around product, pricing, competition, objection handling, etc.  Should a rep have difficulties on a topic, she can forward a conversational snippet to the appropriate expert or subject owner (e.g. manager, product marketing, customer support) for feedback. Conversational snippets present the voice of the customer to the subject matter expert, providing an unfiltered view of the question or concern.

Leaderboards help encourage healthy rivalry between reps.

SalesLoft noted that home Wi-Fi connections could be spotty, so reps may need to connect through their router directly.  A second option is to set up call passthrough where the call is initiated from a mobile app or the browser and is handled as a mobile or landline call.  Call passthrough provides an alternate, higher quality channel while recording both sales activity and conversational intelligence.

SalesLoft’s platform has matured from a Cadence service to SDRs to a broader sales engagement platform that supports account execs, customer success managers, and WFH use cases.  The core cadence feature set is now accompanied by conversational intelligence, enhanced analytics, and deal management tools buttressed by a growing ecosystem of application partners.

Gong Deal Intelligence

Conversation Intelligence vendor Gong announced the availability of Deal Intelligence, their new AI-driven insights service that provides a “clear, up-to-date view” of deal status, recent interactions, and at-risk deals.  Deal Intelligence also helps sales managers provide targeted coaching and assess pipeline activity.

“Deal Intelligence allows us to do quicker pipeline inspections and validate with a third party that we really are where we say we are in the process,” said Armen Zildjian, VP of Sales at Drift.  “It is not to micromanage but to continue to coach and give reps the next best step with the customer, so we really can rely on that business.”

New features include

  • Deal Board:  Quickly understand which deals are healthy and which require immediate attention.
  • Deal Warnings: Spot warning signs such as a lack of recent activity and close date in the past.  Planned warnings include no future calls scheduled and no decision-maker involved.
  • Account Page: Centralizes deal-related interactions across email, web conference, and phone to proactively identify risks and review conversations
  • Engagement Map: Ensures that a deal is multi-threaded and that reps are engaged with the right people in the right way.

“Consider what can be done when you have every phone call, email, and customer interaction automatically captured and the ability to analyze those interactions.  It will allow organizations to get a sharper picture of prospect intent and where an account is in the sales process.”

TOPO Sales Analyst Dan Gottlieb

Pipeline Analytics and deal risk are an emerging category of sales analytics.  Firms such as Gong, Costello (recently acquired by SalesLoft), and Clari provide a single-pane view for identifying deal risk, assessing multi-threaded engagement, and conducting pipeline reviews.

Deal Intelligence is available to all current customers as part of their core offering.  Admins must turn on email sync from popular clients such as G Suite and Microsoft 365.  Sales Engagement partners include SalesLoft, Outreach, Groove, and Xant.

Deal Intelligence is view-only and does not support Opportunity record updating.  CRM sync is a planned feature.  

Gong supports a broad set of conferencing and dialing tools, including Zoom, UberConference, BlueJeans, WebEx, GoToMeeting, Join.Me, RingCentral, Dialpad, Amazon Connect, Google Meet, and Skype.

Gong does not publish any pricing and simply states that pricing is based upon “how many recorded reps you have,” not the number of listeners.