LeadSpace rolled out its Customer Data Platform (CPD) fall release with improved processing of first-party data, enhancements to their Salesforce app, and refinements to their Ideal Customer Profile (ICP) modeling. Automated ingestion of first-party data and custom data sources deliver unified customer profiles “for use across systems.” Automated data onboarding assists with AI modeling, scoring and analytics, and enterprise software activation.
“Customers can use data on engagement, product use, relationship, and other information unique to their business to power real-time orchestration of activities and processes,” stated the firm. “Decisions about how to route leads, assign nurture programs, segment for campaigns, and personalize interactions can now be made with all the intelligence of the CDP and a complete customer view.”
The fall release also supports data hygiene with the sunsetting of Data.com Clean in mid-2020. Both real-time and on-demand matching and enrichment are supported. Triggers automatically identify new or updated records and automatically look to match them against the LeadSpace CDP. At the end of the year, a sync button will be displayed within individual records.
“Getting a complete view of the customer is critical to improving the customer experience for B2B. Buyers no longer tolerate generic and impersonal content and interactions. Our Customer Data Platform gives B2B marketers a real path to being able to orchestrate the ideal customer experience at scale. Improving the ability to ingest 1st party data makes that even more powerful because it is unique to each of our client’s journey with their customers.”LeadSpace CEO Doug Bewsher
Enhanced ICP Analytics help select the right accounts and personas for ABM targeting. Interactive, filterable reports display account, contact, and intent data matched against conversion and revenue data to “uncover which categories and segments have performed well historically.”
LeadSpace On-Demand look-a-like segment building now supports company suppression.
LeadSpace customers include Microsoft, HPE, SAP, Iron Mountain, IBM, and Symantec.