I have not conducted a recent study of Tier 2 data vs. other contact data sources, so cannot speak to its quality.
Two other vendors directly collect and verify contact direct phones and emails. If direct-dial accuracy is a key concern, also evaluate DealSignal and SalesIntel.io. DealSignal performs overnight reverification so is better for marketing than sales. SalesIntel performs 90-day reverification cycles and claims to be significantly less expensive than Zoominfo. Both companies offer contact enrichment, contact prospecting, and enterprise software connectors (CRM, MAP, Sales Engagement, Chrome).
LeadSpace rolled out its Customer Data Platform (CPD) fall release with improved processing of first-party data, enhancements to their Salesforce app, and refinements to their Ideal Customer Profile (ICP) modeling. Automated ingestion of first-party data and custom data sources deliver unified customer profiles “for use across systems.” Automated data onboarding assists with AI modeling, scoring and analytics, and enterprise software activation.
can use data on engagement, product use, relationship, and other information
unique to their business to power real-time orchestration of activities and
processes,” stated the firm. “Decisions about how to route leads, assign
nurture programs, segment for campaigns, and personalize interactions can now
be made with all the intelligence of the CDP and a complete customer view.”
The fall release also supports data hygiene with the sunsetting of Data.com Clean in mid-2020. Both real-time and on-demand matching and enrichment are supported. Triggers automatically identify new or updated records and automatically look to match them against the LeadSpace CDP. At the end of the year, a sync button will be displayed within individual records.
“Getting a complete view of the customer is critical to improving the customer experience for B2B. Buyers no longer tolerate generic and impersonal content and interactions. Our Customer Data Platform gives B2B marketers a real path to being able to orchestrate the ideal customer experience at scale. Improving the ability to ingest 1st party data makes that even more powerful because it is unique to each of our client’s journey with their customers.”
LeadSpace CEO Doug Bewsher
ICP Analytics help select the right accounts and personas for ABM targeting.
Interactive, filterable reports display account, contact, and intent data
matched against conversion and revenue data to “uncover which categories and
segments have performed well historically.”
LeadSpace On-Demand look-a-like segment building now supports company suppression.
LeadSpace customers include Microsoft, HPE, SAP, Iron Mountain, IBM, and Symantec.
is beginning to evolve a set of hybrid engagement vendors that deliver a broad
set of sales and marketing services. The boundary between sales and
marketing is quickly crumbling. Hybrid engagement services manage both
data and workflows. Features include
Yesterday, DiscoverOrg announced that it is rebranding with the Zoominfo name. The firm determined that it was easier to build brand perception than brand presence. They also rolled out a new combined platform and packaging.
While the firm officially launched their new platform yesterday, the two legacy platforms will continue to be available to clients under current contracts and pricing structures. The 100 customers who have licensed both products since acquisition will be moved to the joint platform.
second issue the firm confronted was their pricing structure. Zoominfo
pricing was based on the number of records purchased or maintained under a
subscription license with a significantly lower initial price point.
DiscoverOrg provided broad access to their database with an average
contract value of around $30,000. The new product line offers pricing and
functionality similar to legacy Zoominfo offerings at the lower end and pricing
and packaging similar to DiscoverOrg at the upper end. Thus, as contracts
expire and customers migrate to the new platform, there should not be
significant sticker shock.
The Starter package for a single user supports basic company and contact information, direct dials and verified emails, quick search, and prospect list building. The service is designed to help users “find their next customer.”
package is akin to the broader Zoominfo service. Professional helps
three users “prospect with ease.” Additional features include a Contact
Accuracy Score, recent and saved searches, list management, customizable tags,
and list matching. Professional also supports CRM, MAP, and Sales
The Advanced package supports unlimited page-level exports and provides “deep insights” for five users. The package is similar to DiscoverOrg with technographics, org charts, Scoops (sales triggers), web references, similar companies, personal contact details, investors, funding data, and rich bios with education and work histories. Other features include data enhancements and alerts.
WebSights: a newly launched visitor id service. The service is still in beta and based upon their extensive IP addresses tied to company intelligence.
Enrich: CRM and MAP data maintenance
DiscoverOrg emphasizes that it has “solutions for businesses of every size” on its pricing page. While this is generally true and they have done an excellent job of combining two companies with much different pricing models, they do not have a single-seat sales intelligence solution priced to compete against LinkedIn Sales Navigator, InsideView, or D&B Hoovers. However, DiscoverOrg has never offered such a product and it has had high growth rates from the beginning. With the Zoominfo acquisition, they are much more competitive at the lower end of the market save the single-seat sales intelligence scenario.
has historically focused on the sales and marketing function, but Schuck sees a
broader user base. “The thing that ends up happening is they invest in
CRM, marketing automation and open the door to any information to go into those
systems,” he said.
New use cases include website visitors, trade show and webinar attendees, and ongoing data hygiene.
“There’s no mechanism to update that data. Meanwhile, companies are growing, they’re shrinking, they’re doing a merger or acquisition, an IPO. They’re hiring a new CEO, a new CMO, a new CIO.”
Zoominfo CEO Henry Schuck
Zoominfo plans on sending their executives to communicate the new brand and capabilities at conferences and tradeshows this fall. The firm also plans digital advertising and offline advertising (e.g. billboards) in key markets.
Leadspace formally closed its ReachForce acquisition on July 1st. Coincidentally, that was the same day that Dun & Bradstreet closed on its Lattice Engines acquisition. Thus, Forester’s top two B2B CDPs (Q2 2019 Forrester Wave), were strengthened on the same day.
to Forrester, “Leadspace offers comprehensive data that includes a proprietary
second-party data asset with numerous sources of intent data and access to
third-party data sources. It also has strong segmentation capabilities
(e.g., ideal customer profile and total addressable market modeling for ABM)
and can help sellers decide who to call next and what to offer.”
ReachForce adds two core products to Leadspace: The well-regarded Smartforms web form service and the SmartSuite data hygiene platform.
provides “a one-stop-shop for data management, cleansing, and enriching, with
an easy-to-use interface which shows quickly the ‘state of the union on data
within CRM and MAP systems,” blogged Leadspace CEO Doug Bewsher.
and Leadspace share over 200 joint customers, so integrating the services and
standardizing their content sets will provide direct benefits to those clients.
The firms share seven of the top ten enterprise software companies as
provides an additional set of data partners which can be combined with
Reachforce data sources. Leadspace data partners include DiscoverOrg, Dun
& Bradstreet, Bombora, KickFire, and others.
will now be able to leverage all of these data sources seamlessly in real-time,
through a single API and interface, offering a genuine single source of truth,”
Leadspace CDP supports a broad set of CRM, MAP, and digital advertising
platforms including Salesforce, Marketo, Eloqua, Pardot, Microsoft Dynamics,
HubSpot, and LiveRamp. Smartforms will be an additional “activation
product,” which “seamlessly and simply onboards new customers and customer
intelligence into Sales and Marketing engagement platforms.”
performs real-time data enrichment to lead records, allowing them to be
properly scored and routed. One of the long-standing benefits of
Smartforms is the opportunity to shorten forms and perform real-time
firmographic enrichment. Not only is the enriched data more accurate, but
form abandonment rates are significantly lower, resulting in a higher return on
digital marketing campaigns.
“What’s more, combining Smartforms with existing Leadspace capabilities like reverse IP information, detailed account- and person-level data, and AI modeling, means we can offer highly-accurate site and ad personalization on both the account (ABM) and persona level. For our customers, this means even more precise and personalized engagement and targeting, particularly those currently using our ABM solutions. (We will be announcing more on this offering in Q3 as we integrate the Reachforce and Leadspace platforms.)”
Leadspace CEO Doug Bewsher
The merger also allows Leadspace to incorporate its proprietary AI-driven intelligence, automated scoring, and models within Reachforce products. Leadspace is beginning to move partner platforms from systems of record or systems of engagement to systems of intelligence. “CDPs combine vast data and data management capabilities with advanced AI to create a system of intelligence that guides Marketing and Sales to their best customers, and delivers razor-sharp insights and recommendations on how and when to effectively engage them,” said Bewsher. “The CDP is being rapidly adopted by B2B businesses now — including many enterprise companies at the forefront of marketing and sales strategy and innovation — and it’s proving equally as effective for them.”
InsideView went on the offensive to capture Data.com customers as Prospector and Clean are phased out over the next year. InsideView is offering their free Data Health report “as many Data.com customers have seen a degradation of data quality since the announcement was first made over a year ago.”
Data.com Prospector and Clean contracts are no longer renewing beginning this month.
tell us that the switch from Data.com to InsideView was not only easy but gave
them more confidence and made their data more useful than ever,” said Umberto
Milletti, CEO of InsideView. “Now we’re adding more data, more
technology, and more analytics to make InsideView even better, because it’s not
just about the data. It’s about how it helps drive marketing, sales, and
the bottom line.”
covers twice as many contacts (35 million) as Data.com including global
contacts and emails. InsideView also emphasized its improved match logic:
Comprehensive analysis of customers’ data quality (i.e. malformed company names, transposed data fields, incomplete addresses, etc.)
Flexibility in match logic based on business needs and data availability (i.e. company name, website/email domains, street address, city, state, country, etc.)
Higher match rates and accuracy using probabilistic intent (e.g. inferring a match result based on geographic or industry clustering, etc.,) within the input file.
Clear explanations of why records match and suggestions for those that don’t match.
Other enhancements include expanded location data with site counts and “fine-grain control for selecting CRM records under management and field level update rules.”
In the Sales Intelligence category, the top four B2B sales intelligence AppExchange offerings come from Zoominfo, DiscoverOrg, D&B Hoovers, and InsideView.
InsideView also announced that its Microsoft Dynamics Insights service will be available at no charge through the end of current MS Dynamics 365 contracts. Current Insights customers simply need to opt-in. Companies that do not qualify can license Insights directly from InsideView.
“Microsoft is committed to delivering stellar customer experiences and it became clear to them, after announcing changes to their data augmentation strategy in January, that many customers love and value InsideView Insights,” said InsideView Senior Product Marketing Manager Janice Bowen. “In response to their needs, Microsoft decided to continue providing InsideView’s data and intelligence solution for an extended period of time.”
Customer Data Platform vendor Leadspace acquired B2B Hygiene vendor ReachForce. The two firms offer complementary functionality with ReachForce adding webforms (SmartForms) and a continuous data quality platform (SmartSuite) to Leadspace’s CDP.
Leadspace plans to merge SmartSuite into their CDP over the next six months. SmartForms will become an “activation product” for Leadspace.
is a well-respected brand with an experienced team in the B2B marketing tech
space,” stated Leadspace CEO Doug Bewsher. “We’ve known them, and
competed against them, over the years, so we’re excited to be joining forces
now to move the B2B CDP space even further.”
will maintain its Austin office and staff while LeadSpace will continue to
operate in Hod Hasharon, Israel, and San Francisco.
The Reachforce SmartSuite provides real-time and continuous data quality management. Features include B2B data match and enrich; data standardization; de-duplication; email, phone, and address verification; data health reports; CRM and MAP connectors; and contact prospecting at target accounts.
ReachForce has its best-in-class SmartForms product, which is a key way that customers build an understanding of their customers, as well as SmartSuite, which provides a real-time data cleansing and management service. Combined with Leadspace’s best-in-class B2B customer data platform, there is a definite complementary and additive effect. SmartForms will become one of the activation products for Leadspace, and we will work over the next [several] months to combine the best of both data management platforms to provide a single end-to-end solution for B2B CDP.
Leadspace CEO Doug Bewsher
The Reachforce acquisition follows shortly after Dun & Bradstreet acquired Lattice Engines. Both Dun & Bradstreet and Leadspace now offer a CDP alongside a data quality hub, digital advertising, visitor intelligence, and CRM/MAP connectors:
Forrester’s Q2 2019 Wave report on B2B Customer Data Platforms placed Lattice Engines and Leadspace in the leader category with both holding the highest scores in strategy and Lattice Engines being ranked slightly higher for their current offering.
Prior to the acquisition, the Dun & Bradstreet CDP (D&B DataVision) was ranked a strong performer. The dual acquisitions help the vendors extend their leadership in the CDP space and increase the likelihood of additional consolidation within the B2B Customer Data Platform segment.
Leadspace did not disclose the acquisition price. Acquisition discussions began earlier this year.
The DiscoverOrg acquisition of NeverBounce was in the works for six months and began with DiscoverOrg’s search for a verification vendor that could better handle large scale processing. “It’s a core competency we wanted to own,” said DiscoverOrg CEO Henry Schuck.
DiscoverOrg is retaining the NeverBounce team of fifteen, but shuttering its smaller Salt Lake City office with employees being relocated to Cleveland. The acquisition was announced on March 5th.
NeverBounce 2018 revenue was $4 million and included both B2B and B2C marketing file enhancement revenues. Terms of the deal were not disclosed.
will continue as both a standalone offering and be integrated into the merged
DiscoverOrg / Zoominfo platform.
The combined platform is planned for launch in five months.
“When we made the ZoomInfo acquisitions, the promise was that this would strengthen differentiators around the quality of data we deliver. The NeverBounce acquisition is a very clear incremental addition to that value. It helps us enhance the quality of information we deliver immediately.”
DiscoverOrg President Katie Bullard
you count Zoominfo’s September acquisition of Datanyze,
DiscoverOrg has acquired three companies in the past six months. The
transaction doubled the company headcount to around 1,000 employees. But
Schuck isn’t closing the door on acquisitions saying that he will be
opportunistic in his approach.
“There are a lot of companies in our space that we follow,” he said. “If the opportunity is right, we have been quick to do acquisitions. There’s a big opportunity for consolidation in our industry so that customers don’t have to go to 19 different vendors for data and data cleansing needs.”
NeverBounce claims a 99.9% email delivery rate and a 97% SLA. Emails are classified into five categories: Valid, Invalid, Accept All, Unknown and Disposable. The service confirms that domains are live, flags duplicates, and repairs syntax prior to processing.
“A big part of our value proposition to customers is we provide the highest quality data in the marketplace. A big part of that is ensuring the email addresses are deliverable and high accuracy.”
DiscoverOrg CEO Henry Schuck
Integration will be a significant operational issue for DiscoverOrg. While they previously acquired iProfile and RainKing, those were similar companies, so the integration was focused on quickly reprocessing their datasets through DiscoverOrg editorial validation and migrating customers to the DiscoverOrg platform. The recent acquisitions – NeverBounce, Zoominfo, and Datanyze, which was acquired by Zoominfo in September – are complementary assets so merging applications present a greater level of technical risk than their previous acquisitions. However, email validation is already part of ongoing data quality processes at Zoominfo and DiscoverOrg, so the execution risk associated with NeverBounce is lower than Zoominfo and Datanyze.
is a logical acquisition following Zoominfo as it allows them to build email
hygiene services into Zoominfo and DiscoverOrg while reducing the cost of email
validation across Zoominfo and DiscoverOrg’s set of contact profiles with
emails. Over the past few years, the sales intelligence vendors have been
building out B2B marketing services including email verification, data
enrichment, and ICP / TAM analysis. As DiscoverOrg has long positioned
itself as the highest quality source of executive contacts, NeverBounce helps
burnish that positioning as they expand their contact coverage twenty-fold.
“While finding net new buyers is always going to be vital to sales and marketing efforts, it has become equally as important to manage, update and cleanse existing data that is going stale sitting in CRM and marketing automation systems. Our partnership with NeverBounce makes solving both of these challenges easier for our customers.”
DiscoverOrg President Katie Bullard
we announced the combination of DiscoverOrg and ZoomInfo, we promised to
deliver on the B2B data trifecta: the best, bar-none, quality, quantity, and
depth, and this announcement only reinforces our quality differentiator in the
market,” said DiscoverOrg CEO Henry Schuck. “We are now embedding
NeverBounce’s email verification tools directly into our data and research
team’s processes to lower the email bounce rates in both platforms AND over the
next few months, we will integrate it into several of our customer-facing tools,
including our data enrichment platform, Enrich.”
will continue as a standalone data hygiene offering. DiscoverOrg and
Zoominfo may purchase NeverBounce services at a discounted rate. NeverBounce
list pricing begins at 0.8 cents on 10,000 processed emails and drops to 0.3
cents on one million records. Marketers can pay for each list or purchase
credits in bulk. There is no charge for de-duplication services. There
is also no charge for manual list reviews kicked out by the platform to their
10,000-record file is processed in two to ten minutes with 100,000 records
processed in 45. NeverBounce claims bank-level security and European
privacy support (GDPR and the EU-U.S. and Swiss-U.S Privacy Shield Frameworks).
thrilled to partner with DiscoverOrg to extend our mission to improve the
success of go-to-market efforts,” says Brad Owen, NeverBounce CEO. “Every
bad email address can cost an organization up to $11 per record, which equates
to millions of wasted dollars for many companies. Together, DiscoverOrg
and NeverBounce are committed to ending the curse of bad sales and marketing
NeverBounce has 100,000 clients and was established in 2014. The acquisition price was not disclosed. NeverBounce has fifteen employees and will retain its office in Cleveland with Salt Lake City employees being relocated.
Update (3/5/19 5:30 PM EST) Amended the last sentence about employees.