London-based Sales and Credit Intelligence vendor Global Database added Sales Engagement features to its service. Sales reps can automate their outbound campaigns with sequences of emails, phone calls, and other tasks. Other features include A/B testing and analytics.
CEO Nicolae Buldumac demoed the new service to GZ Consulting, which is generally available but undergoing a soft launch with a formal release in early Q1.
“We want our customers to succeed in their outreach campaigns,” explained Buldumac. However, “having access to data is not enough. You need to have the necessary tools that will save you time and make your campaigns more effective.”
The Sales Engagement Platform adds an activation platform for sales reps, allowing them to reach out to prospects in a structured manner.
“We already see a lot of positive responses from our existing customers that have started using the platform, and many new features will be released in the coming weeks.” Among the pending features are a phone dialer, Chrome extension, and Global Academy, “a series with educational material, where we will communicate the best practices to set up your campaigns, with specific examples that are working for us.”
The new Sales Engagement Platform is included as a new module at no extra charge. The platform supports email templates, sequences, and analytics, but a dialer will not be available until Q1.
Sales reps can select one or multiple contacts from the Prospector module and assign them to a sequence. Global Database may be licensed regionally or globally, with pricing based on the selected region and number of users.
Sales Engagement Platform provides Send to CRM support for Salesforce and Microsoft Dynamics, with HubSpot planned; however, the service does not yet sync activities between the engagement service and CRMs.
Email templates support dynamic variables, signature blocks, and rich text. Templates are shareable, so marketing or sales ops can create email messages and share them with the sales team.
Email reports track emails sent, replies received, tasks completed, and deliverability, helping reps and sales operations “make informed decisions on future campaigns.” Email analytics include top engagement by title, industry, country, and employment levels.
Other email features include out-of-office detection, unsubscribe support, and manual send.
Separately, Global Database announced a data request feature that lets sales reps request similar contacts.
“Once such a request has been received, our system will automatically search in multiple sources,” explained CEO Nicolae Buldumac. “If there are limited results, this request will be passed to our in-house data enrichment team for manual review.”
Global Database maintains a global collection of company, contact, credit, tenders, and filings data spanning:
- 120 million companies
- 118 million contacts
- 6 million emails
- 1.2 million direct dials
- 20 million general numbers
Global Database contacts are GDPR compliant and employ a Legitimate Interest basis for data collection. Global Database is registered with the UK Information Commissioner’s Office.
“The lawful basis that we rely on for processing personal information in our public records register is that the processing is necessary for our legitimate interests which are not outweighed by the rights and freedoms of the individual (Article 6(1)(f) of the UK GDPR),” explained Buldumac. “Our legitimate interests include the fulfillment of our mission as set out above; namely, to increase and promote transparency of the corporate and business world, including the existence, ownership, activities, entities, and people connected with them, by maintaining our public register.”
Most Sales Engagement vendors do not own a database (the major exception is VanillaSoft which acquired AutoKlose), but several database vendors have added sales engagement capabilities to their platforms, including ZoomInfo, Cognism, and Data Axle Genie. Adding sales engagement features is a logical market extension for B2B database companies as it provides workflow and activation tools for their data, increasing the value of the underlying database.
Global Database is profitable, and revenues are growing, but Buldumac chose not to disclose the firm’s growth rate.