Sales Engagement Platform Groove announced the general availability of Groove Conversations, the “first conversational intelligence product that enables revenue teams to access call recording and insights directly from the inbox and calendar instead of a separate platform.”  The firm also announced the Groove+ mobile app for iOS that helps remote and hybrid teams prepare for meetings and manage post-meeting follow-up (Android will be available later this year).  Groove+ also displays Salesforce and key meeting insights.

Groove is natively built in Salesforce.  Unlike its competitors, Groove does not sync data between a separate database and Salesforce but stores and accesses it natively in Salesforce.  Thus, conversational insights and Salesforce updates are directly managed by Groove inside Salesforce.

Groove Conversations offers call recording, transcription, and analysis without leaving the Inbox.  Additionally, insights are associated with Salesforce Activities and Opportunities.

Conversations initially supports Zoom and Groove’s OmniDialer, with Microsoft Teams, Google Meet, WebEx, and other services in development.

Conversations are fully searchable, with users able to listen to the searched term or keyword-related discussion.

Analytics include talk time, keyword mentions, sentiment analysis, and talk timelines for each attendee.  In Q3, the firm plans on adding “deeper analytics and AI-driven insights.”

Additional features include

• Picture-in-picture viewing capabilities to support multi-tasking
• Recording, transcript, and keyword access from email, calendar, Salesforce, or the Groove app
• Internal sharing of meetings for review and team coaching
• Custom keywords and keyword categories (e.g., product names, competitors, feature sets)
• Internal and external sharing of calls, with the ability to extract and share a snippet of a meeting available soon

Groove+ delivers meeting alerts powered by Salesforce data to reduce deal time.  Users can easily access deal history, account information, meeting attendees, and activity history.  In addition, meeting notes may be logged to Salesforce with voice-to-text functionality.  Reps can also update meetings, accounts, contacts, opportunities, custom fields, or unique Salesforce configurations.

“The value of Groove+ goes beyond sales to include all revenue team members,” explained Groove Director of Communications Jason Klein to GZ Consulting.  “Essentially, anyone interfacing with clients should find value from Groove+.”

Groove conducted a survey in December and January of 1040 B2B sales reps which determined that 46% of companies are not planning a total return to the office.  Thus, managing remote and hybrid sales teams will remain a top issue for the CRO.  Top concerns for remote sales reps include updating CRM platforms (48%), inputting account notes (46%), and scheduling follow-up meetings (45%).

“Now that most reps are working in a hybrid role permanently, revenue teams need to focus on maximizing the value of their CRM.  Extending the power of CRM to remote teams makes them productive and effective while also providing leaders with the visibility and insight needed to manage them effectively.”

Groove CEO Chris Rothstein

Groove Conversations and Groove+ provide remote, hybrid, and inside sales reps with immediate access to sales productivity tools, conversational analytics, and deal insights.  Additionally, sales reps can update SFDC from Groove+ and access call recordings and insights from anywhere, providing centralized call coaching, next steps, and follow-up.

Groove Conversations and Groove+ are separate offerings but will be integrated later this year.  Groove+ is available with any Groove core license.  Groove Conversations is available as a premium add-on. “When we founded Groove, we knew that building for the seller first was the key to driving widespread adoption and seller productivity,” said Rothstein.  “As a result, we are the only platform that is just as easy to use and relevant for field sales as it is for sellers working from home or in the office.  Our customers typically see over 90% adoption rates of Groove and Salesforce, realizing as much as 83% seller productivity improvements as a result.”