Advice for Vendors & Purchasers of Sales Intelligence, Sales Engagement, and B2B DaaS Products
Author: Michael R. Levy
Michael R. Levy is the Principal of GZ Consulting, a market research and competitive intelligence consultancy which focuses on the information services industry. Services include market sizing, market research, competitive profiling, product strategy, licensing advice, competitor benchmarking, and sales enablement.
Michael has twenty years of experience in the sales intelligence industry, having worked for OneSource (Product Marketing Manager) and InfoGroup (Manager of Strategy and Competition) before launching GZ Consulting in 2011.
Michael is also the author of the "Field Guide to Sales Intelligence Vendors." He also publishes a pair of weekly Market Insights Subscription newsletter covering B2B RevTech subjects such as Sales Intelligence, Data as a Service, Sales Engagement, Sales Enablement, ABX Platforms, and Conversational Sales & Marketing.
Sales Execution Platform Outreach and Revenue Consultancy Corporate Visions announced a partnership to “help companies transform enterprise organizations’ sales for the modern era.” Corporate Visions, which recently acquired win/loss analytics vendor Primary Intelligence, offers science-backed revenue growth services for sales, marketing, and customer success.
Along with hosting conferences and training, Corporate Visions helps firms “articulate value and promote growth” in three ways:
Make Value Situational by distinguishing your commercial programs between customer acquisition, retention, and expansion.
Make Value Specific by creating and delivering customer conversations that communicate concrete value, change behavior, and motivate buying decisions.
Make Value Systematic by equipping your commercial engine to deliver consistent and persistent touches across the entire Customer Deciding Journey.
“I have been a fan of Corporate Visions and their work since the beginning of Outreach. Their commitment to research-backed solutions for sales challenges and solid track record of implementing solutions across GTM teams that lead to results is unmatched. Their work has resulted in increased revenue and profitability for many of the world’s biggest companies,” said Outreach CEO Manny Medina. “That’s why Outreach is partnering with Corporate Visions to empower Chief Revenue Officers to unlock sales productivity so they can efficiently create pipeline and predictably close more deals.”
The partnership aims to increase deal velocity, improve sales quota attainment, and generate higher win rates. Corporate Visions will offer a quartet of Outreach-based services around tech implementation strategy, sales messaging optimization, skills coaching, and sales forecast process & measurement.
“By leveraging Corporate Visions’ best practices as organizations implement Outreach’s platform, enterprise sales leaders, from the CRO down, will ensure that every action their team is taking consistently builds enough pipeline coverage for the next quarter without sacrificing today’s deal velocity or pipeline conversion rates,” wrote the firms.
UK-based Revenue Intelligence vendor Kluster closed on a £4 million ($5 million) Series A round led by the Foresight Group. Other investors include SuperSeed and Cognism CEO James Isilay. The round raised total funding to $6 million.
Kluster helps sales teams monitor sales data and trends. Kluster’s AI aids sales managers in building quarterly and annual roadmaps that include hiring plans, targeted call counts, prospects to reach, and opportunities to generate. These KPIs provide a set of plans and objectives for the upcoming period. Kluster then monitors performance against the plan, updating the forecast, and recommending actions to reach objectives.
Kluster also supports stress testing, executive dashboards, and scenario modeling.
The funds will be deployed towards establishing an American presence and building out its go-to-market and executive teams.
“It has never been more important to plan and execute revenue strategy than it is today,” said Kluster CEO Dan Thompson. “With the recent VC bubble, the metrics that mattered went from growth, burn, and margins to growth, growth, and growth.”
Continued Thompson, “The bubble burst, and companies have now rediscovered the importance of rigorous planning, robust strategy, and comprehensive revenue reporting. Which is why I am delighted to partner with Foresight and deepen our relationship with SuperSeed, to bring our solution to this problem to the global market.”
The AI boom helped Kluster “get through the door,” said Thompson. “AI is pretty buzzy, but fundraising is always tough, and it was definitely more rigorous than it would be in the past.”
Kluster has grown to 30 employees since its 2016 founding. Half of its revenue comes from the US and Canada. It claims to have a net revenue retention rate above 100% and strong word of mouth, with referrals generating 40% of its income.
“They (Kluster) have a strong product-market fit, and I’m relieved to see a platform that enables companies to forecast revenue more accurately,” remarked Foresight MD Jack Eadie. “Kluster’s team is shaping the future of sales, and I am eager to see what they develop next.”
IT Sales & Marketing Intelligence vendor TechTarget enhanced its intent capabilities with Confirmed Projects, a set of verified projects obtained via direct interviews with a buying team member. Confirmed Projects are planned for the next twelve months and include purchase requirements, challenges, desired outcomes, location, timeframe, and the vendor short-list.
Confirmed Projects are available through TechTarget’s Priority EngineSales Intelligence service. Project contact data are triple verified (email, phone, and employment) along with the contacts’ role in the purchase process.
“Confirmed Projects include specific insights on the technical and business purchase considerations in-market accounts are looking to address — intelligence that will dramatically increase seller efficiency and productivity because they now know where and how to concentrate their efforts to get in on real deals,” stated the firm.
Priority Engine’s enhanced territory filtering helps sales reps home in on their best opportunities.
“Thousands of B2B sellers use Priority Engine every day to fuel their outbound efforts by discovering new active buyers in their territories plus prospect-level intent that helps them break through,” said CPO Andrew Briney. “The integration of Confirmed Projects into Priority Engine gives them a unique ability to attack and revive stalled mid-funnel opportunities with precise, actionable details on verified purchase plans.”
The value proposition of Priority Engine with Confirmed Projects
Drift’s chatbot now offers suggested replies, based on company marketing materials, to sales reps.
Conversational Cloud vendor Drift announced it had integrated OpenAI’s API into its chat service. The GPT integration suggests chat replies to sales reps, helping them answer complex customer questions. Responses are based on a company’s website content, marketing material, conversational context, and GPT.
Reps can choose to send the response verbatim, edit it before responding, or request a refined response.
“The ability to generate suggested replies by repurposing any available content also provides real-time on-the-job training for new sales reps (which currently takes three months on average), teaching them how to respond accurately and in the right brand voice,” explained the firm.
Drift listed a trio of capabilities it will be releasing later this year:
Automated content creation and ongoing optimization of playbooks
Automated onboarding and AI topic training
Personalizing sales outreach and prioritizing target accounts
“The buzz around ChatGPT, and the widespread experimentation that followed, has only underscored that conversation-based AI is paving the way of the future. But it needs to be tailored to solve meaningful business challenges,” said Matt Tippets, SVP at Drift. “With Drift’s ability to use Conversational AI to contextualize responses that augment the efforts of human teams, we’ve created a feature that helps sales reps of all experience levels be more productive, particularly relevant now with pressure on during a more difficult economic climate.”
Drift’s approach offers a human-in-the-loop option for sales chat that ensures responses are accurate and not subject to hallucinations.
“We have years of experience and real-life use cases that are already being applied to how we manage and bring GPT capabilities to our customers,” blogged Drift Senior Director of Product Marketing Aurelia Solomon. “And we’re excited to continue embedding GPT into our products for marketers and sellers to automate more of their workflows to save time and help them create quality pipeline, faster.”
LeadDelta focuses on managing the social capital entrepreneurs and sales reps capture in Sales Navigator.
LeadDelta began as a “simple app” for tagging LinkedIn connections but now offers a broader app used by over 11,000 individuals and teams. Features include a dashboard, sidebar (Chrome Extension), and Smart Inbox that help users manage their network.
The Smart Inbox lets users pin, star, and tag LinkedIn messages. It also supports LinkedIn message filtering, a connection sidebar for viewing notes and tags while chatting, messaging templates, and a unified inbox for LinkedIn and Sales Navigator. Users can message up to 25 contacts at a time.
The network manager syncs and updates contacts in a “lightweight CRM view.” Users can search and sort contacts, create custom tables and views, follow/unfollow in bulk, and filter contacts. The network manager also displays signals such as when connections were made and the last text.
The LeadDelta Dashboard analyzes the user’s LinkedIn network.
The Dashboard helps users view and manage key connection attributes, tags, and notes.
LinkedIn has not been careful about partnering with vendors that pull data from its platform; however, LeadDelta has managed to avoid conflict with LinkedIn by focusing on enhancing the LinkedIn experience and not mining it for contact intelligence.
“It has been a journey of really trying to be the good guys on Linkedin and really making sure that Linkedin likes what we do because we complement the community. We enhance the community.
What we say is ‘You own your data. This is your data.’ This is also how we are a legitimate Linkedin business. You have the permissions, and you say what you want, but then you can choose to whom to give. If you want to give your contacts to your company or not, and which contacts, and what context? This is your digital Rolodex, and for the first time, you can monetize it. You can come to your new employer and say, look at my app.”
CEO Vedran Rasic
LeadDelta has been growing “steadily 20% month-over-month,” helping them “complete the fundraising from really reputable angels around the globe,” continued Rasic.
The firm will soon be launching LeadDelta Workspaces to “revolutionize how teams sell, hire, fundraise, and market their products and services. For the first time, teams can utilize their combined social capital,” said LeadDelta.
Workspaces support pooled connections across teams, notes, and tagging.
LeadDelta will simplify sales and support selling from both traditional and non-traditional sales roles. Rasic sees LeadDelta as akin to Figma, which simplified design and took market share from Adobe.
“Figma came and said, Everybody is a designer, and we can all collaborate. We can all add notes [and] comments. We can all engage. This is the same thing. This is what we want to do for sales for relationships,” analogized Rasic. “Imagine a recruiter being able to help a salesperson close a deal or a salesperson, in reverse, being able to help recruit or score that next hire.”
Historically, individuals could only manage 150 relationships at a time, but that number is expanding due to social networks and AI, helping with fundraising, selling, marketing, and hiring. LeadDelta’s goal is to create “one integrated, cross-referenced professional network” that improves the odds of success as users collaborate cross-functionally.
The network will expand further as additional individuals participate and data is integrated from other platforms such as HubSpot and Gmail.
LeadDelta targets SMBs with annual invoices between $5K and $50K. Many of their prospects have deployed HubSpot; thus, HubSpot CRM connectivity is a popular request that will soon be implemented in the platform.
Along with HubSpot, LeadDelta is looking to add CSV uploads to capture second-degree connections.
Rasic noted that at many tech organizations, the executive team is well-connected but too busy to leverage its connections for the organization. LeadDelta helps address this issue.
“As a person who fostered numerous for-profit and non-profit enterprises through stewarding community efforts, it wasn’t until LeadDelta that I got the first smart and dedicated application for targeted network outreach,” stated lead investor Tijo Bajic. “This is not only an idea I believe in. It powers how I interact daily as a professional. I’m proud to be the first investor and the angel syndicate lead.”
LeadDelta is priced at $29 per user per month or $19.33 when billed annually. In addition, the firm is offering grandfathered pricing to its early clients.
RingSense for Sales transcribes, summarizes, and analyzes meetings.
Cloud Communications vendor RingCentral entered the Conversational Sales space with RingSense for Sales. The new service employs generative AI to summarize meetings and calls. Initially, RingSense supports the sales function, but RingCentral plans to extend the service to other roles, including support and marketing.
“We’re going to be helping businesses make their voice, their meetings, their email interactions more intelligent, so they can automatically uncover new, actionable insights that help reduce errors, overhead, and improve performance,” said RingCentral COO Mo Katibeh. “I think of it as a force multiplier for every single employee.”
RingSense for Sales analyzes customer interactions with sales reps and surfaces insights and performance metrics. These insights are also delivered to sales managers to assist with training and mentoring.
“Today marks an important step forward in our journey. Generative AI is a game-changing technology that will fundamentally transform communications and collaboration. Natural language, and voice in particular, has always been a universal interface for information, intent, and emotion that has been largely untapped,” said RingCentral CEO Vlad Shmunis. “Now with RingSense, we have the opportunity to inject cutting-edge AI across the entire RingCentral portfolio and make communications a powerful resource for businesses to unlock new potential and quickly extract meaningful information and insights.”
RingSense for Sales supports:
Automated follow-ups to drive productivity: RingSense’s AI gathers interaction summaries, notes, and follow-ups. It then syncs them with the CRM.
AI-generated summary scoring: Interaction-level scoring and reporting call out which conversations should be prioritized by managers, helping them identify coaching opportunities.
Integrations with 3rd party apps: RingSense for Sales integrates with Salesforce, HubSpot, Zoho, Google Calendar, Microsoft Outlook, and call and video meeting providers.
Ability to track keywords and phrases (trackers): Sales admins can set RingSense to track keywords and phrases such as competitor names, objections, trends, or product features. RingSense can also focus on relevant concepts instead of just keywords and calls out positive and negative deal signals.
“Over the last few years, RingCentral has developed a rich set of AI models that delivers conversational speech analysis and emotional sentiment recognition to the RingCentral platform,” explained the firm. “Last year, RingCentral rolled out numerous AI-powered video meetings capabilities and was first to market with Advanced Meeting Insights and Summaries, which uses AI to enable a user to quickly catch up on a missed meeting or use the tool for automated note taking.”
RingSense for Sales captures topics, summarizes calls, and assists with deal coaching.
RingCentral also rolled out a set of AI APIs for accessing RingCentral transcriptions, summarizations, sentiment analysis, and interaction analysis for voice, video, and chat. These APIs will be available to their 85,000 registered developers and 350 third-party applications. RingSense, like RingCentral, is an open platform.
“Artificial intelligence (AI) is the fuel that will fundamentally transform how we think about digital transformation today. The era of deploying enterprise AI in isolation while wrestling with outcome uncertainty is over,” said Aragon Research CEO Jim Lundy. “RingCentral has created an enterprise-grade AI with a results-based design. Last year, they embedded this unique AI into their MVP platform to help make employees more productive. Now, with RingSense, they’ve taken it to a whole new level by focusing on bespoke use cases the industry truly needs.”
RingCentral has long partnered with incumbent Conversational Sales vendors such as Gong, Chorus, Wingman (Clari), ExecVision (Mediafly), and Outreach. Many of these vendors have been offering conversational sales tools for three to five years. In addressing their delayed entry into Conversational Sales, Senior Product Marketing Manager Keith Renison listed the following advantages of the RingSense offering:
RingSense is easy to purchase, deploy, and configure. Get ready for faster time-to-value without the expensive startup, platform fees, and model retraining costs.
AI-generated summaries, topics, and follow-ups are automatic. This accelerates the disposition of customer interactions creating huge efficiency gains.
Out-of-the-box “trackers” with higher quality pattern matching. Trackers can be customized or created from scratch. Tune your system to what you’re listening for and make adjustments along the way. AI does the rest.
AI-generated summary scoring at the top level helps find the important conversations without sifting through conversations manually.
RingSense is built by a trusted leader in cloud communications.
RingSense is not industry specific but can be leveraged broadly across industries for analyzing digitized sales calls and meetings, said Chief Innovation Officer Kira Makagon.
RingCentral, which has built a customer base of five million customers over the past two decades, can deploy RingSense to “empower person-to-person communications.” RingSense helps “make sense” and “find patterns in these interactions.”
Due to the large breadth of business conversations hosted on its digital platforms, RingCentral is “in a unique position to make sense of all of the wealth of information that is flowing through our platform,” said Shmunis. “By applying these ultra-modern AI techniques, we can really empower users of our system to make better sense as to what is happening in their own employee bases, whether it be sales agents, customer service agents, and, in certain cases, even just knowledge workers who are communicating and interacting with the outside World.”
Shmunis emphasized that RingSense is a platform with RingSense for Sales as the first offering. As an open platform, partners can build verticalized solutions. Shmunis suggested applications in legal, finance, and healthcare. Open RingSense APIs are already available.
Zeus Kerravala, Principal Analyst at ZK Research, argued that businesses suffer from poor data quality in their CRMs, with reps often limiting the information they key into Salesforce to “Met with customer.” Thus, AI’s most significant initial impact will be improving “data discipline” in organizations. The initial benefit of AI will be as an “input mechanism.”
“So, when I do a call with you, an AI can listen to it, summarize the meaning, put it in [the] CRM [and] update the record. You have contact center agents. You can do that with salespeople and customer success,” argued Kerravala. “You could actually use AI to create a better dataset and so, in theory, good AI leads to better AI.”
Kerravala sees AI improving the pre- and post-meeting experience due to its ability to create, manage, and refine meeting data. “Most of the vendors do a pretty good job mid-meeting. We have virtual backgrounds, transcription, and translation capabilities. But what happens when the meeting is over? Help me get the meeting minutes out to people and help me prep for meetings. That’s where I see this stuff having a pretty big impact.”
RingSense is available in three packages based on function: Observer for Marketers helps them track customer and competitive trends, Coach supports managers, and Professional provides the full complement of deal intelligence and CRM synchronization. RingCentral did not provide any pricing details.
RingSense seats may be allocated by role with Professional supporting the full complement of deal intelligence and CRM synchronization.
Next Quarter, an AI-based Account Planning solution, partnered with Bombora to deliver third-party intent data to its Fortune 500 Clients. Next Quarter licensed Bombora’s Company Surge data to power its White Space offering. Next Quarter recommends the next best product to sell, “along with a guided path to uncover new growth opportunities.”
Bombora’s intent file helps identify in-market customers, including upsell and cross-sell opportunities, inside of Salesforce. Churn risk is also assessed.
Engagement (activity) data is gathered from Salesforce, so Next Quarter offers recommendations based on Bombora intent and account conversations.
Features include Account Chatter, Whitespace Analysis, Relationship Maps, Competitor Assessment, Target Setting, Scenario Planning & Gap Mitigation.
Next Quarter emphasizes white space opportunities at current accounts for B2B and B2G sales. Target industries include technology, pharma, management consulting, manufacturing, and Aerospace & Defense.
“Sales reps can uncover potential white space opportunities and develop tailored solutions to meet their needs by building strong relationships with current customers and understanding their business goals,” blogged the firm. “Next Quarter gathers data from your historical sales trends for similar customers. Using AI algorithms, we provide a score (NQ Score) by combining historical sales data with intent data that identifies the top recommended products or services to sell.”
Users can perform scenario analyses that identify and present next best product recommendations based on similar customer groupings.
“Next Quarter is committed to helping customers increase revenue,” said Next Quarter CEO Rahul Shah. “By combining our account planning solution with Bombora’s Intent data, we can offer a unique competitive edge to help drive account growth through AI-based recommendations leveraging intent. Next Quarter’s Account Growth module is an AI-based account planning solution that identifies new opportunities, finds decision-makers and influencers, and suggests guided next steps for sales teams to grow existing accounts.”
Next Quarter, formerly ForecastEra, received $7.3 million in seed and equity funding in 2021. It supports over 5,000 users and expects to quintuple its base over the next year.
Named accounts include Boeing, BASF, Bloomberg BNA, Dell, and NTT Data.
Pricing starts at $100 per user per month. Volume discounts kick in at 100 users.
Mary Shea was named co-CEO of Mediafly, where she will join Carson Conant in managing the Revenue Enablement company. Shea joins with a solid RevTech pedigree. She was a Principal Analyst at Forrester and Chief Evangelist at Outreach. Shea first met Conant as a newly minted Forrester Principal Analyst in 2015 and later served as a company advisor.
“I couldn’t be more thrilled to have Mary join us as co-CEO. I’ve known Mary for over a decade and have benefited immensely from her deep knowledge of the revenue enablement landscape, her prescience in identifying the next big trend, and her vision for the future of B2B buying and selling,” said Conant. “Mary brings deep empathy for the day-to-day challenges sellers face and a forward-leaning sensibility for the brand experience B2B companies need to create for buyers. She will be a force multiplier for the Mediafly team and our customers.”
Shea argued that the RevTech unicorns “amassed large financial war chests” that helped them develop market recognition but that Mediafly and Boathouse Capital took a slower “Midwest approach” that relied more on individual investors than institutional funds.
“While this non-traditional route likely cost Mediafly some market recognition, today this ‘Midwest’ approach appears wise,” argued Shea. “Fast-forward to the past 6-10 months. As competitors and adjacents hunkered down and paused innovation to slow ‘burn’ to avoid ‘down rounds,’ Carson and the Mediafly team quietly acquired and integrated five companies — revenue intelligence provider InsightSquared, conversation intelligence providers ExecVision and Sonero, the enablement workflow solution, UserIQ, and talent intelligence provider Aptology.”
These acquisitions brought together underfunded assets with “great and complementary tech and talent” but which “lacked robust distribution channels,” argued Shea.
While Mediafly emphasized its contrarian approach, it is not immune to the layoff bug. It confirmed layoffs last Friday, attributing them to post-acquisition efficiencies, not the current tech slowdown.
“Today, the pendulum swings in the other direction as we made the difficult decision to let go of a number of talented individuals to achieve the efficiency desired after an intense year of acquisitions and integrations,” posted Conant on LinkedIn. “With these actions, Mediafly will be in a strong position as a uniquely profitable, revenue enablement company.”
Conant listed three organizational goals: “an unwavering commitment” to its customers, product innovation and category leadership, and profitability and operational excellence. Mediafly did not indicate the scope of the layoffs.
Mediafly offers a set of modules that can be purchased as standalone solutions or as part of an integrated suite. Functionality includes enterprise content management, revenue and conversation intelligence, value realization, coaching, deal management, and forecasting. To supplement this functionality, it developed a partnership ecosystem spanning seventy-five solutions across the RevTech space.
Mediafly has acquired six RevTech companies to build out its platform quickly. In 2022, it acquired and integrated revenue intelligence platform InsightSquared, conversation intelligence provider ExecVision, and talent intelligence provider Aptology.
Mediafly noted that customers are increasingly consolidating their tech stack with Mediafly while reducing their technology spend by thirty percent or more and enjoying “improved revenue team performance.”
Customers include PepsiCo, Nestle, Databricks, Honeywell, Sealed Air, Zscaler, and TransUnion.
“I’ve watched Mediafly for many years and always thought of the company as a hidden gem. Mediafly has grown organically and through acquisitions and has quietly compiled the most complete revenue enablement platform in the market — everything B2B teams need to successfully navigate today’s complex buying journey,” said Shea. “With this push towards a unified revenue enablement platform, it’s now time for Mediafly to step out of the background and help more B2B organizations create confident sellers who can deliver efficient predictable growth. I’m hitting the ground running — if you’re looking to improve seller effectiveness, buyer engagement, or consolidate your tech stack, take a fresh look at Mediafly.”
Shea announced the following goals over the next few months:
Expand and deepen the value we deliver to customers.
Partner with more large global brands.
Rebrand and rename our company.
Create provocative and actionable thought leadership.
Innovate through organic and inorganic product development.
Shea sees the RevTech industry at a “critical and exciting crossroads which includes the rise of digital buying and selling, sweeping generational shifts, rapid technological advancement, the proliferation of tools focused on efficiency, and market and tool consolidation.”
To compete in this dynamic environment, Mediafly “will continue to build onto our platform, integrating each new asset through a modern and scalable data architecture, complete with a revenue business intelligence layer.” As a result, Mediafly’s Revenue360 solution will become “the most complete revenue enablement platform in the market.”
Revenue Grid’s New Revenue Leaks Funnel visualizes lost opportunities across the funnel.
Revenue Intelligence vendor Revenue Grid announced its Spring 2023 release, with a new Revenue Leaks Funnel headlining the announcement. Other features include Forecast Evolution Reports, Signals Builder enhancements, sequence management enhancements, and custom calendaring fields.
The Revenue Leaks Funnel is available as a Salesforce-native, out-of-the-box report that helps revenue teams “magically spot invisible revenue leaks, understand where they occur during the selected period, and measure the magnitude of the leaks happening across the pipeline.”
The Revenue Leaks Funnel displays how opportunities progress between stages with the average stage time. Slipped deals can be spotted and brought back on track. Leaks are called out by stage, helping management identify where deals are being lost and address stage-related issues. Revenue Ops and managers can view funnel dynamics for the previous week, month, quarter, or year.
A new Forecast Evolution Report compares different fiscal periods and tracks forecast changes. Changes over the past week are displayed, with viewing at the team or rep level. In addition, users can “see the patterns across the forecast categories over time and detect any trends in revenue leakage.”
The Signals Builder defines custom signals of specific types and assigns them to specific recipients. Revenue Grid provided the following examples:
Custom Recipient: Account Executive assigns webinar leads to BDR (custom recipient) who has to process them first and add leads to the specific post-event sequence.
Sales Leader: An opportunity was created with a value exceeding $50,000.
Sales Manager: An opportunity is less than 15 days away from the close date and is at the “Proposal Price Quote.”
Sales Representative: A Lead was created more than 30 days ago but has not been contacted yet.
A new sequence-related productivity report helps sales managers monitor sales rep action items (e.g., replies, to-do lists, notifications) and coordinate their performance. Managers can view and compare activity across their sales team.
Other sequence enhancements include searching and adding prospects to sequences from Salesforce, sequence pausing, and adding a prospect owner as a step owner in a sequence. Operations teams can add custom fields to booking confirmation forms, including text fields, labels, and checkboxes. Forms automatically fill in the email and name on Book Me confirmation pages for recurring events.
Revenue Intelligence vendor Clari announced Automatic Call Summaries to its Wingman Conversational Sales module. The new RevGPT functionality, powered by ChatGPT, supports call summaries, next steps, and suggested actions in Slack in a conversational format. Users can view the call or send follow-up emails from Slack.
Wingman already offers real-time cues and battle cards for overcoming objections during calls. Furthermore, it alerts managers to “high-impact coaching moments that define deal outcomes, like pricing hurdles, competitor mentions, and more.”
“Are you going to meet, beat, or miss on revenue? That’s the single most important question in business — and today’s introduction of RevGPT represents a quantum leap forward in helping companies get revenue answers. By training generative AI to harness the industry-leading store of conversational intelligence and historical revenue data contained in RevDB, we’re giving revenue teams the ability to identify sources of revenue leak and take corrective action at scale and with extraordinary speed. RevGPT will quickly become the indispensable guidance system that empowers every revenue-impacting employee to achieve more.”
Clari CEO Andy Byrne
By combining RevGPT and RevDB, Clari’s database of revenue under management, RevGPT will enjoy a feedback loop that continuously improves Clari’s recommendations. This “flywheel effect” will offer “better answers, better actions, better outcomes, and faster time to revenue.” Future functionality includes “recommended prompts for every revenue-critical team — sales, revenue operations, customer success, marketing, finance, and leadership — enabling even greater productivity gains and revenue outcomes.”
RevGPT will soon recommend and automatically assist with follow-up actions, including drafting emails, scheduling meetings, updating CRM systems, and revising forecasts.
Wingman supports the following integrations:
Syncs with HubSpot, Salesforce, and Pipedrive
Records, transcribes, analyzes/summarizes Teams, Zoom, and Google Meet
Alerts via Slack and Teams. Alerts and guidance are also displayed in its desktop app.
“This is just the beginning of Clari’s RevGPT generative AI capabilities that are purpose-built to run revenue,” said the firm. “And we’re not stopping here. Soon you’ll be able to ask RevGPT to compose an email follow-up for you with just one click.”
Clari promises to address “revenue leaks,” including the difficulty of “combing through mountains of data buried in legacy systems — CRM software, spreadsheets, BI tools — to find, analyze, and take action on the information that can help them in revenue-critical moments.” By combining RevGPT and RevDB, Clari reduces “time to answers and action,” resulting in greater revenue precision and reduced time performing revenue-based search and analysis.
Last year, Clari identified $26 billion in annual revenue leakage across its 550 customers. Overall, the Boston Consulting Group estimates companies suffer $2 trillion in annual revenue leaks due to missed revenue capture, sales waste, and lost enterprise value.
Clari is offering thirty-day free trials to RevGPT, “ChatGPT’s cousin with a quota,” to revenue leaders. The functionality is live.
Wingman pricing and packaging
Wingman offers three packages: Growth ($60/user/month), Accelerator ($90/user/month), and Enterprise (starting at $110/user/month), with the firm planning on including RevGPT in the Accelerator and Enterprise editions.
