B2BSignals

B2BSignals' departmental filters are more granular than most vendors and span functions across the organization.
B2BSignals departmental filters are more granular than most vendors and span functions across the organization.

Technology sales intelligence vendor B2BSignals offers data enrichment and prospecting across a database of 50,000 global companies, 700,000 locations, and 27 million executives.  Emails are available for over 20 million executives with emails suppressed in countries with opt-in email regimes (e.g. Canada, Europe).

B2BSignals maintains a proprietary taxonomy for product categories, roles, departments, seniority, skills, and industries.  Over 20,000 technology products are tracked across 8 million product users.  Products and executives are identified at the location level.

B2BSignals does not license any data but acquires it through an open web crawl combined with social listening and editorial review by 900 staff in the Philippines and India.  The web crawl completes every 45 days.

Company prospecting filters include company name, industry and sub-industry, product category and sub-category, employee range, revenue range, domain, international region, country, state/province, city, and “HQ only”.  Contact filters add name, title, email availability, email id, department, and seniority level.  Users may upload suppression files as well as suppress previously downloaded records.

Executive profiles display location address, emails, corporate phones, work histories, roles held, title, department, level, tags and firmographics.  Users may add tags and download the profile as a PDF.

B2B Signals Contact profiles are quite detailed and include emails, titles, roles, products used, work history, tags, and firmographics.
B2B Signals Contact profiles are quite detailed and include emails, titles, roles, products used, work history, tags, and firmographics.

While the prospecting module has clear strengths concerning product and functional responsibilities, sizing data is limited to ranges and location prospecting lacks postal codes, counties, metro areas, and ZIP radius filters.

Company profiles include contact information, Google map, revenue and employment ranges, products installed, contacts by department, and tags.  However, the profile lacks social links, news, sales triggers, and business descriptions, all content which could be gathered via its web crawl.

The User Experience is modern and straightforward.  Separate home pages are provided for sales and marketing.  The Sales Home focuses on prospecting with filter variables, saved searches, recently viewed companies and contacts, and company and contact counts.

Pricing begins at $500 / month with unlimited search, read, and discover, but restrictions on the number of exported contacts and users.  If multiple users download the same record, the user is not charged for subsequent downloads.

In Q4, they will roll out an enterprise edition with APIs and connectors.  A recently introduced Salesforce connector supports batch and on-demand enrichment; custom field mapping; “stare and compare” updates; company and contact prospecting; and i-frame display within account, contact, and lead records.

The B2BSignals Find Contact Prospecting tab in Salesforce
The B2BSignals Find Contact Prospecting tab in Salesforce

The company has an analytics product in beta called Market Insights which provides installed technology segmentation analysis by geographical region, industry vertical, company size, and department. The product is similar to analytics offerings from BuiltWith, Datanyze, and HG Data.

The data cleanse and enrich function pre-processes the records before attempting to match them (many vendors skip this step).  The cleanse steps validate company and contact data, flag obsolete records, remove special characters, dedupe the file, and normalize company data. Cleansing helps improve match rates while flagging out of business companies and contacts no longer at a firm.  Data enrichment then appends firmographics, installed products at both the company and contact level, title, role, department, email, and products used at the contact level.

DiscoverOrg’s recent acquisition of number two technology sales intelligence vendor RainKing cemented their position as the leading vendor.  However, B2B Signals is positioning itself to take a run at the number two position in the technology sales intelligence space with data enrichment, market analytics, and prospecting.  Other contenders for the second position are Aberdeen Services, HG Data, and Corporate360.

Salesify had 2014 revenue of $16.9 million according to their Inc 5000 listing.  The firm was acquired in 2015 by Ziff Davis.  They launched B2BSignals last October.

Correction: B2BSignals was spun off as a separate business unit from Salesify after the Ziff Davis acquisition.   The article originally referenced Salesify, but that is a separate business unit.

Nimble Prospector

The Nimble Smart Contacts App captures the Name, Email, Mobile Phone, Work Phone, Job Title, Company, Website URL, Physical Address, Facebook URL, Twitter URL, and LinkedIn URL contained within an email signature.
The Nimble Smart Contacts App captures the Name, Email, Mobile Phone, Work Phone, Job Title, Company, Website URL, Physical Address, Facebook URL, Twitter URL, and LinkedIn URL contained within an email signature.

Nimble partnered with CircleBack to add two contact maintenance features into its social sales and marketing CRM for individuals and teams.  Users can capture email signatures or take a photo of business cards to populate Nimble.  Email signatures are gathered from Gmail, Google Apps, Outlook / Exchange, and Office 365.  Furthermore, CircleBack appends missing fields such as social links, corporate addresses, and URLs which may not always be available.  It then updates the records to ensure they remain accurate.

“CircleBack’s collaboration with Nimble brings tremendous opportunity to leverage and enhance our open API ecosystem, and to enable Nimble to enrich contact information from social data in new and increasingly effective ways.” said Manoj Ramnani, CEO, CircleBack. “What makes Nimble such an incredible Social CRM is its ability to provide instant context to its users, and now through the power of our APIs, we want to empower Nimble to do it with greater precision.”

Nimble browser extensions for Chrome, Firefox, Safari, and Edge allow sales reps to capture and enrich contacts while browsing the web.  Thus, a sales rep could be on LinkedIn, Twitter, Facebook, or a corporate website and add the contact record with a single click.  CircleBack then enriches the record with missing details.  What’s more, the sales rep doesn’t need to key information into Nimble or guess at email structures.

Nimble plans include 25 free lookups per user per month.  Additional contacts are priced in bundles between 20 cents (50 credits per month) and 10 cents (1,000 credits per month).  While credits are shared across the team and reasonably priced, they do not rollover.  Thus, the true per record cost is higher.

Nimble Prospector Pricing
Nimble Prospector Pricing

Zoominfo Growth Acceleration Platform 2.0 Unveiled

Zoominfo prospecting now includes technographic screening and dynamic counts which update as variables are selected.
Zoominfo prospecting now includes technographic screening and dynamic counts which update as variables are selected.

ZoomInfo unveiled the 2.0 version of its Growth Acceleration Platform to customers at its Growth Acceleration Summit in Boston this month.  Amongst the new features are a refreshed user interface, email tools, and expanded prospecting variables including Product / Vendor technographic selects.  The upgraded platform is currently in beta with general availability in Q4.

According to the firm, “ZoomInfo’s Growth Acceleration platform combines the most comprehensive and actionable B2B market intelligence with tools that help optimize sales and marketing effectiveness, jumpstart growth, and maximize profitability.”

The new user interface is cleaner and supports dynamic display which adjusts by form factor.  All of the pages, including company and contact profiles, employ a common look and feel.  Prospecting was simplified with complex stacked queries being less prominent.  However, they are still available to ZoomInfo’s data services team and power users.

Prospecting added product / vendor selects licensed from HG Data.  Multiple products may be entered for screening with the system defaulting to a Boolean OR (AND is supported, but the user needs to enter a multi-product Boolean string with AND logic).

Prospect lists may be maintained as dynamic lists (saved searches) or as fixed saved lists.  The system displays updated counts as each variable is selected. Zoominfo also allows users to suppress contacts purchased in lists in the past six months from search results and when building other lists.

Records may be uploaded from Outlook, Office 365, and Salesforce for enhancement and targeting.  Enhanced list analytics include pre and post data quality scores along with segmentation analysis. The Enhance Preview provides an analysis of the input data quality file, as well as a detailed report on what information was added, corrected, or confirmed using ZoomInfo’s data. The Data Profile tool shows users a breakdown of information about the user’s list, including top industries, job titles, revenues, and employee count.

The Zoominfo Enhance module provides before and after data quality statistics along with segmentation analysis on the Data Profile tab.
The Zoominfo Enhance module provides before and after data quality statistics along with segmentation analysis on the Data Profile tab.

Users can also upload an ABM account list for key contact targeting.

Company profiles include an expanded set of social media links (e.g. LinkedIn, Facebook, Twitter, and YouTube), related companies (licensed from Owler), and technology data.  Tech data is displayed as summary product counts by category.  The rep clicks on the product category to expand it by product.  Unfortunately, the service does not support customized filtering of products or categories by key competitors or complementary platforms.  As HG Data supports thousands of products, it would be a nice enhancement to support pre-configured product categories and products.  Otherwise, valuable account planning insights may be obscured.

Contact profiles now display more information about the company associated with the profile without the need to navigate to a separate profile.

The ReachOut Chrome connector, which provides on-demand company and executive intelligence from websites and LinkedIn, exports to Salesforce, Microsoft Dynamics, Outreach, and SalesLoft.  Users can also send emails from within LinkedIn.

A new Outlook connector provides contact profiles from within Outlook along with one-click add to Salesforce, Microsoft Dynamics, Outreach, and SalesLoft.  Salesforce duplicate checking is employed if it is turned on.  Users can upload records from Zoominfo’s ReachOut Chrome connector or Outlook as either Leads or Contacts / Accounts (previously this was only available from the Growth Acceleration Platform).  ZoomInfo will create Account records for Contacts if one does not exist in SFDC.

The new Zoominfo Connector for Outlook displays inline company and contact intelligence for each of the parties on an email. This feature helps with researching buying committee members and influencers.
The new Zoominfo Connector for Outlook displays inline company and contact intelligence for each of the parties on an email. This feature helps with researching buying committee members and influencers.

This feature helps with researching buying committee members and influencers.

While ZoomInfo partners with Account Based Sales Development (ABSD) vendors Outreach and SalesLoft, ZoomInfo has added light ABSD email features such as email templates and live email tracking. Templates include dynamic tags for information such as contact name and company name which fill in automatically with ZoomInfo data.  Emails are sent from the user’s default email program.

The ZoomInfo global database has grown to 220 million professional profiles (both active and inactive) and 13 million companies.  The dataset is updated continuously based upon web crawlers and a 300,000 user community that shares email signature data.  Zoominfo offers one of the deepest sets of contacts with emails and direct dial numbers.

Openprise Data Market

Openprise launched a Data Marketplace to assist with ingesting and normalizing third-party B2B and B2C data. Amongst the platforms supported are Salesforce, Marketo, Eloqua, and Pardot. The Data Marketplace, part of the Openprise Data Orchestration platform, includes built-in rules to ensure data is properly onboarded. Users can set primary, secondary, and tertiary providers with multi-vendor data normalization rules.

“We’re excited to make ZoomInfo’s 210 million businesspeople and 11 million businesses available on the Openprise Data Marketplace,” said Phil Garlick, VP Corporate Development at ZoomInfo. “Openprise’s data cleansing and unification capabilities, combined with ZoomInfo’s data accuracy, provides marketing and sales teams with an unparalleled solution to run more effective campaigns.”

Other B2B Partners include InsideView, Orb Intelligence, Synthio (FKA Social123), and Dun & Bradstreet. Additional vendors are in the final certification stages. Openprise claims that new data providers can be setup in minutes.

Customers can extend pre-existing vendor contracts or take advantage of pre-negotiated discounts.

“Earlier this year, we surveyed 175 marketing professionals to identify data marketplace trends and published our findings in the B2B Data Market Industry Report,” said CEO Ed King. “We found that companies that worked with multiple data providers were much more likely to be satisfied with their third-party data, but those same companies expressed how much they struggled with pulling multiple providers’ data into their marketing and sales system of record while maintaining a consistent set of standards. Openprise Data Marketplaces solves this problem.”

Openprise polled marketers on which B2B data providers they have deployed. Source: "B2B Data Market Industry Report: 2017"
Openprise polled marketers on which B2B data providers they have deployed. Source: “B2B Data Market Industry Report: 2017”

The B2B Data Market Industry Report also asked which vendors were being deployed. The survey of 175 B2B marketers at firms with at least 200 employees found the top three vendors were Zoominfo (40%), InfoUSA (36%), and Data.com (35%). Surprisingly Sales Genie matched D&B/Hoovers amongst all of the surveyed marketers and exceeded it amongst enterprises.  InfoUSA rates were likely higher than the other firms as it offers both business and consumer data while Dun & Bradstreet/Hoovers and many of the other vendors offer strictly B2B data.

The most common use case for B2B data vendors is identifying additional contacts at target companies (62%). Marketers also looked to B2B companies to identify additional target accounts (52%) and append missing fields (50%). Only 37% were looking to B2B data vendors to cleanse their database.

The survey participants were well distributed across B2B industries with an over weighting to advertising / marketing.

Unomy Acquired by WeWork

Unomy B2B Prospecting spans 6M companies and 50M contacts.
Unomy supports both B2B company and contact prospecting

I was going to address the Unomy acquisition yesterday, but DiscoverOrg acquired RainKing so Unomy was bumped to today.  This is the fourth deal in the news this week (Moody’s acquisition of Bureau van Dijk closed at the beginning of the month and Zoominfo was acquired by PE company Great Hill Partners.

The WeWork acquisition of Unomy is an out of left field deal.  WeWork has been using Unomy for the past year to assist with their sales process.  The firm is looking to integrate Unomy into its workflows to improve both close rates and pipeline velocity for their co-working offices.  WeWork views Unomy as a key dataset for expanding enterprise sales.  While the firm provides office space for companies of all sizes, they would like to expand enterprise sales beyond 30% of their monthly revenue and 20% of their membership.

“Their B2B intelligence layer will be able to help us enrich our data sets when we’re driving sales in the enterprise market,” said WeWork SVP for Digital Product Ron Gura.

For WeWork, Unomy’s platform will become the backbone of our growing internal sales platform. The Unomy software will be integrated into WeWork’s current systems and the Unomy team – now part of our Sales & Marketing and Digital Products groups – will work with our enterprise sales team to help them go to market most effectively and improve their targeting capabilities, conversion rates, and productivity. More broadly, the Unomy team will also help streamline sales processes, build robust sales intelligence infrastructure, and close member prospects for our enterprise and regional sales teams around the world.

  • Ron Gura, WeWork SVP for Digital Product

WeWork will be retaining Unomy’s staff of twenty which will operate out of a Tel Aviv office.

WeWork did not indicate whether Unomy would be available to their tenants as a free or discounted service.  WeWork offers a services store to its tenants with over forty sales and marketing partners.  Amongst the firms with partnership discounts are Salesforce, CrunchBase, and RelPro.  However, WeWork does not plan on continuing the commercial product and will phase out the Unomy service, helping to transfer clients to other sales intelligence solutions.

Unomy’s database covers 17 million global companies and over 100 million executives.

Oceanos Data Services

Oceanos began as a list broker back in 2002, but has since evolved into a B2B contact aggregator and data refinery.  The firm aggregates 97 million active US contact records and retains millions of inactive names and emails to assist with hygiene.  Data is aggregated from eleven vendors and includes social data from FullContact and Pipl.  Oceanos provides data enrichment, TAM analysis, net-new contacts, and a set of data specialists to assist with projects.

Oceanos is self-funded and based in Marshfield, MA.  Annual revenue is around $5 million and is derived from data hygiene services, contact matching, and API-based data licensing.

Each record is assigned a data quality score based upon eleven signals including dead email addresses, drops between files, email naming conventions, and social data verification.  Thus, customers and partners can employ data quality score cutoffs when licensing data.  Data quality scores are also employed as part of a free Data Health Check for customers.

Contacts are mapped to 12 Job Functions, 109 Sub-functions, and 7 Job Levels.  Granularity to the sub-function level assists with strategic targeting.  For example, marketing is mapped to 18 job functions including brand, corporate communications, events, public relations, search engine, and social media.

The Data Health Check report does not directly validate emails and other fields, but employs the Data Quality Scores to provide an overall Data Quality Score and a data accuracy histogram.  The service also provides proposed before and after fill rates across twenty biographic and firmographic variables including address fields, direct and corporate phone, employees, revenue, industry, and major social handles.  The final element of the Data Health Check report is a set of segmentation charts by job level, function, specialty, domain extension, industry, sizing variables, and country.

At the end of the report, there is a data health recommendation where they contrast their Account Based Marketing approach to traditional database augmentation services:

With 0ther health checks, this is the section where they tell you that they have a plethora of contacts for you to purchase, all matching your data profile.  First, the point of this analysis is not to assume that the accounts and contacts currently in your database represent the optimal mix.  In many cases the results demonstrate that there is a percent of bad and misaligned data.  Second, it’s important to note that this is not a quantity game.  In fact the more-the-merrier mindset is the root of many database problems.

We recommend a three step process to effectively cleanse, complete, and grow your database.  This is the ideal approach, but we understand that timing and budget do not always permit the perfect solution.  That being the case, we suggest a conversation to review the health check results and to determine the best prescription based on your needs and goals.

The Cleanse and Complete stages purge bad data, standardize and validate data, and enrich the client’s database.  Cleansing processes the file against FreshAddress, Clickback, internal tables, Whitepages, Pipl and FullContact.  Only once the current data quality issues are addressed does the firm recommend a Contact Gap Analysis for populating accounts with missing strategic contacts.  The analysis also identifies the percentage of contacts that match the target audience criteria (Ideal Customer Profile).  Oceanos contends that best-in-class firms have at least 70% of contacts within their target audience.

House vs. Greenfield Analysis compares target audience coverage for company files vs. Oceanos.
House vs. Greenfield Analysis compares target audience coverage for company files vs. Oceanos.

The Contact Gap Analysis also provides a greenfield (net-new contact analysis) by job function and sub-function and an analysis of Total Addressable Market (TAM) coverage between House and Greenfield contacts.

Integration services include a partner API, used by ReachForce, Engagio, and Integrate, and MAP connectors for Marketo and Eloqua Cleanse and Append

Oceanos President Brian P. Hession identified their differentiators as their unique blend of technology, professional services, and data quality. With data quality being critical to ABM sales and marketing initiatives, the inclusion of real world project fulfillment through their program specialists provides Oceanos with data quality insights that are used to continuously inform and enhance the data quality processes. “We apply both technology and real-world insights to ensure the highest quality of data before we are releasing it. We are incorporating a continuous stream of data quality insights into our code to address the many nuances that a program specialist encounters manually on a dataset,” said Hession.  “The way that Oceanos is going to be successful in the future is if we can assemble an internal contact database that is of the highest quality in the industry.  So there’s been a lot of focus on putting models on top of our contact data.”

InsideView Expert Services

TAM Analysis Visualization Dashboard
TAM Analysis Visualization Dashboard

InsideView announced the launch of a professional services group to offer Expert Services to its customers.  The new Data Concierge service “helps customers navigate the data complexities involved in strategic go-to-market initiatives.”

The Expert Services group is staffed by a team of consultants and engagement managers.  “B2B sales and marketing leaders have asked for our help with operationalizing ABM and other targeted go-to-market initiatives. To meet this need, our services team has evolved from delivering data projects (like clean, email validation, contact append) to more consultative services like Target Market Analytics.  In the future, we anticipate growth in this part of the business to fulfill market demand,” said VP of Product & Solutions Marketing, Joe Andrews.

The first formal service assists ABM customers with analytics around their target market and helps customers define their Total Addressable Market (TAM).  The concierge service includes a data visualization console which “enables customers to more effectively select the right accounts for their account-based marketing (ABM) initiatives.”

“A picture drives a business conversation in real-time as executives can run “what-if” scenarios and make decisions in real-time,” said Andrews.

The visualization tool provides both existing and whitespace segmentation by state, country, industry, and sizing variables.  Data is displayed as both raw counts and TAM penetration percentages.  The product even loads in current account customer data to detail the distribution of current accounts within and outside of the ideal customer profile (ICP).  Users can also drill down on segments providing a more granular view by state, size, industry, etc.

The dashboard may be downloaded as a PDF for sharing with team members or executives.  Users may also download records from the Dashboard.

“We’ve always strived to be a strategic partner for our customers, and many companies underestimate the data complexities involved in go-to-market planning and execution. Now we have an expert services team dedicated to help guide customers step-by-step through the process of defining their ideal customer profile, identifying their TAM, and making sure the right targets are in their database. Our goal is for InsideView Expert Services to be a trusted partner for customers looking for help with any big, thorny data-driven initiative for marketing or sales.”

  • InsideView CRO John Kelly

InsideView noted that many of their customers had captured less than ten percent of their TAM in their database.

“When it’s time to pick accounts, marketing and sales can have different ideas about which should make the list,” wrote Forrester Principal Analyst Laura  Ramos. “Successful marketers always lead with data to identify the characteristics that distinguish “good” opportunities from those selected through feel, anecdote, or intuition.”

While InsideView continues to offer and enhance its sales intelligence products, its emphasis over the past several years has been in launching marketing products such as InsideView Refresh (automated CRM cleansing), InsideView Enrich (real-time lead enrichment), InsideView Target (Marketing Prospecting), and a broad set of MAP and CRM connectors.

InsideView is not the first sales intelligence vendor to provide such services.  Avention has long provided data and professional services and launched the DataVision platform last year for TAM analysis and white space company and contact identification.  Likewise, Zoominfo shifted its emphasis from sales to marketing and launched their Growth Acceleration Platform to assist with ICP identification and net-new prospecting.  While not the first entry in the space, the Expert Services represents a maturing of vendor capabilities in support of marketing departments and ABM projects.  Over the past several years, the sales intelligence vendors have retrained their focus from sales insights via browsers to sales and marketing intelligence services which deliver consultative and automated data services via enterprise platforms, mobile devices, and broad connectors.  This support goes beyond simply offering sales product Build a List functionality to marketing departments.  It includes a set of tools and services for identifying the ideal customer profile, sizing the total addressable market, identifying white space target accounts and contacts (i.e. net-new leads), supporting web forms, automating batch and ongoing enrichment of MAPs and CRMs, prioritizing leads, and assisting with lead-to-account mapping, segmentation analysis, and campaign targeting.  Other ABM features which sales intelligence vendors have begun rolling out include visitor site identification, programmatic marketing, social enrichment, Chrome connectors, ABSD (account based sales development) vendor integrations, and light predictive analytics.

We’ve helped several customers along their ABM journey, and we’ve realized their needs extend beyond company and contact data,” blogged InsideView Product Marketing Manager Jyothsna Durgadoss.  “In order to be successful, they also require data visualization, technical talent, and expert guidance — all of which are critical for effectively identifying ideal targets, uncovering total addressable market, and selecting the right accounts for ABM.”

InsideView noted that many sales and InsideView TAM Surveymarketing departments retain an ad-hoc approach to defining their ABM targets and TAM.  According to InsideView, “At a recent Sirius Decisions Summit, a poll of the keynote audience revealed that more than 50 percent had an ad hoc or nonexistent approach to measuring total addressable market.” (See bar chart on left)