TechTarget announced a set of enhancements to its Priority Engine Sales Intelligence platform, including second-party intent data from its BrightTALK digital event platform and a refreshed user experience. As a result, TechTarget now provides intent data for 32 million opted-in technology researchers and purchasers across twice as many accounts.
Millions of BrightTALK contacts are fully integrated into Priority Engine, providing intelligence around individuals actively researching technology purchases at BrightTALK webinars, virtual events, and videos. The expanded content provides richer intent data with additional messaging hooks for sales reps.
Prospect-level insights include content preferences, recently viewed content, and each buying committee member’s top interests.
BrightTALK was acquired twelve months ago. BrightTALK hosts 30,000 new webinars and videos each year, providing multi-media content that complements TechTarget’s text-based research content. Prospect-level BrightTALK intent data and buyer contact intelligence are now being combined with second-party intent data from TechTarget’s 140+ enterprise technology media sites, bringing the combined pool of buyers and influencers to 32 million. As these individuals are opted-in, intent data can be tied to the individual instead of the account, allowing for improved messaging and targeting. Not only is the enterprise software topic collected, but TechTarget gathers competitors under consideration and buying journey stage. Furthermore, opted-in contact data ensures that the shared contact intelligence is GDPR and CCPA compliant.
BrightTALK Prospect Insights include webinar registrations, views, view times, webinar types, and titles.
TechTarget noted that buyers and influencers have distinct digital research styles, with some preferring multi-media content and others opting for white papers and related text-based reports and articles. Thus, bringing in BrightTALK significantly expanded TechTarget’s ability to identify buyer intent based on different learning preferences.
“Despite strong similarities in overall audience makeup (company size, industry, and job title/function are remarkably consistent), there’s only a 10%-20% overlap in members between the databases, depending on geo,” wrote TechTarget SVP of Products Andrew Briney in April.
“Learning preference and behavior is quite different for members of BrightTALK,” continued Briney. “While the content topics, focus, and quality is [SIC] very similar to what’s offered on the TechTarget network, BrightTALK members prefer the immersive, interactive learning experiences delivered by webinars (85%) and videos (61%) over downloadable PDF content like whitepapers (47%) and e-Books (42%). Given this preference, it’s not surprising BrightTALK members average more than 30 minutes in view-time per webinar/video.”
The enhancements also provide insights into “overall buyer content preferences (content type and topic), and interactions with customer content across multiple channels help inform more personalized sales outreach and marketing engagement strategies.”
“Priority Engine delivers the actionable purchase intent data our customers need to drive superior performance. This new release gets exponentially more data into their hands and gives them the ability to deliver customized experiences their marketers and sellers need to thrive.”
TechTarget CEO Michael Cotoia
UI enhancements include a new view that calls out “untapped, high potential accounts” for initial engagement in a rep’s territory. There is also a new timeline for viewing account journeys and recent engagement. The new timeline helps reps “easily monitor buying changes to better optimize pipeline, identify cross-sell/upsell opportunities and grow revenue.”
Other UI changes include a set of shortcuts located in the left-side navigation bar. The shortcuts display the following user views:
Top Accounts – The 500 most active accounts and prospects (default view)
Untapped Potential – Accounts or prospects with whom the rep has not yet interacted in Priority Engine
Viewed your Content – Accounts or prospects that have viewed or downloaded company content syndicated through TechTarget’s content syndication program
Visited your Website – Accounts that have visited the company’s website (Inbound Converter)
Confirmed Projects – Any projects that TechTarget has confirmed are active in the rep’s territory based on direct outreach
Favorites – Accounts or prospects that you have selected to favorite in Priority Engine
Finally, the platform now contains separate modules that support sales and marketing use cases.
Technology Market Intelligence vendor HG Insights announced the global availability of Contextual Intent, a “solution designed for companies seeking to leverage the power of customer buying patterns.” Contextual Intent is available through HG Universe data subscriptions and the Snowflake Data Marketplace. It is currently in “late-stage” beta on the HG Insights Platform, with a scheduled December launch.
Contextual Intent combines firmographics, technographics, contract intelligence (via their 2018 Pivotal IQ acquisition), and bidstream data to deliver “buyer intent data, without all the noise.” It employs web users’ behavior and content consumption to determine which firms are researching, evaluating, or buying technology products or services. In addition, Contextual Intent identifies in-market companies for new technology and potential churn candidates, helping prioritize outreach.
HG Insights ingests two billion intent records each week and matches them against 120 million verified technology installations for 14,000 products, solutions, and services. The HG Insights scoring model measures the frequency of defined topics mined from locations, with observed activity tracked for nine million companies.
“Contextual Intent is the first intent solution to contextualize data with a company’s technographic profile. Our proven, data-driven methodologies now include the use of intent data—providing our customers with what they need to accelerate growth and gain a competitive edge through contextualized buying signals. Our new solution is designed specifically for Go-To-Market teams to remove the noise from intent data and make it actionable. Context matters, and we are able to provide insights that support hyper-targeting for growth and competitive advantage.”
HG Insights CTO Rob Fox
HG Insights cited January 2021 research from Ascend2 that asked sales and marketing professionals about intent data obstacles. Half said that data quality was an issue, and 40% stated that it was challenging to make intent data actionable.
Revenue teams can select twenty to over 100 intent topics from HG Insights’ taxonomy which spans over 4,000 technology-based topics.
HG Insights employs a scoring model based on the frequency of defined topics being researched across the web for each company. It factors in the number of locations demonstrating the activity and baselines intent over time to determine the “increases and trajectories” of research.
Like intent models from other vendors, the Intent Score is measured as the deviation from a company’s baseline and normalized from 1-100. It is updated weekly and incorporates past and present activity. However, interpretation of the scores differs between vendors. Concerning HG Insights, the signal strength is deemed high when the topical intent score exceeds 84 and medium when it falls between 60 and 84.
HG Insights provides intent location, a feature that is available from only a few vendors. Knowing the research location helps identify the potential nexus of the demand unit (or at least the individuals performing initial research).
Contextual Intent supports multiple use cases, including whitespace scenarios (researching a new category of technology for the firm), expansion (current customer is researching additional products), displacement (potential customer take away), and churn. Contextual Insights is tagging Whitespace, Expansion, and Displacement scenarios in its data feed, with Vendor Threat, Upgrade, and Migration tags in development.
“We provide insights surrounding the buyer’s journey about when the buyer is more likely to make a purchase decision. We can provide the context of when a customer indicates moving to an evaluating phase, further into a late stage buying cycle. We provide this context as researching or evaluating. We use NLP to determine when enough activity is detected that indicates a potential buying motion, where specific vendors or products are being considered.
Darcy Moss, HG Insights Product Marketing Director
The current offering employs bidstream data, which is potentially problematic as a long-term source of data gathering. Congress has raised questions about the practice and tying online activity to individuals without consent is a violation of GDPR (Contextual Intent is tied to locations and accounts, not individuals).
“We are always evaluating additive intent supply to diversify our signals,” explained HG Insights Product Marketing Director Darcy Moss to GZ Consulting. “We are sourcing from bid-stream as we develop and refine other techniques and methods. Should any regulatory matters influence existing processes for us and the industry overall, we are confident that we will have a compliant and high-quality source and methodology to continue to provide Contextual Intent to our customers.”
For the direct data subscription product, customers have access to all topics regardless of their signal strength score. Pricing for the data subscription is additive for the Contextual Intent offering.
Account Engagement Platform 6sense, which acquired Fortella at the end of August, is also bringing Slintel into the fold. Slintel augments 6sense’s data with technographics, buyer and market insights, and contacts.
“The acquisition of Slintel reaffirms 6sense’s commitment to leading the RevTech Revolution by providing the foundational data sales and marketing teams need to achieve predictable revenue growth,” stated the firm.
Slintel expands 6sense’s marketing data for audience segmentation, AI-driven predictions, account prioritization, campaign outreach, and personalization. Slintel insights also highlight business and market trends for sales reps, assisting with activity prioritization, outreach, and personalization.
Slintel’s technographics and renewal predictions improve rep timing and targeting.
Slintel’s account insights are gathered from historical data, verified data sources, natural language processing, and human validation.
“Data has always been an essential component of the 6sense platform, and we continually look for ways to bring more actionable and accurate data into the platform,” said 6sense CTO Viral Bajaria. “After evaluating many data providers over the past year, we selected Slintel because of the way they capture data as well as the uniqueness and accuracy of the data provided in their platform, all of which will help 6sense customers outperform their competitors.”
Slintel gathers data for 100 million contacts and 15 million companies. Half the contacts have business emails, and 15% include direct-dial numbers.
“Slintel amplifies 6sense across four critical dimensions adding: modern business contact data from verified sources; enhanced technographics, including AI-powered confidence scores and predictions; robust buyer insights powered by account and contact-level psychographic data; and deep market insights on account events, expansions, and other noteworthy changes. Collectively, these data-driven features deliver a unique intelligence layer that helps fuel 6sense’s powerful ability to uncover buyers both before and during their purchase journey.”
Slintel Press Release (October 5, 2021)
Slintel was enjoying rapid growth at the time of acquisition, with revenue up 500% year-over-year.
Slintel CEO Deepak Anchala noted he had been approached in the past about acquisition but passed on the opportunities as they wanted to continue developing the Slintel vision. However, he viewed 6sense differently due to the alignment of the firms’ world views.
“Both teams strongly believe that the market is becoming more buyer-driven and that to succeed, revenue teams need to be smarter, more data-driven, and empathetic to the buyer’s interests,” blogged Anchala. “Our offerings perfectly complement each other. One is a market-leading GTM Intelligence product, while the other is a best-in-class GTM Orchestration product. One has an inbound-heavy, product-led motion while the other is great at closing enterprise deals.”
“When thinking about extending the capabilities of the 6sense Platform, our philosophy is to seek companies that add competitive differentiation, maintain high customer satisfaction, and deliver superior customer value,” blogged 6sense CEO Jason Zintak. “Slintel checks all of these boxes. What makes Slintel’s approach unique is how it captures and delivers data to customers, resulting in superior levels of data coverage, accuracy, and diversity. The combination of Slintel’s data intelligence with 6sense’s industry-leading insights and orchestration capabilities will deliver better outcomes, faster time to value, and a greater return on investment.”
Due to this alignment of vision, product, and GTM expertise, Anchala felt that both companies would be stronger together and “can power better experiences for our customers.”
Anchala was also impressed with 6sense as a “clear market leader” that is outpacing its competition and has “a near-perfect Glassdoor employee rating.”
“Together, we will enable organizations to:
1.Plan, uncover, prioritize, engage, measure, and forecast progress against revenue opportunities
2. Get technographic, firmographic, and business insights at the account level as well as modern contact data to drive more relevant, personalized, and timely campaigns
3. Receive market alerts about relevant changes captured from hundreds of attributes across millions of companies every week
4. Capture more intent signals to uncover revenue opportunities more accurately”
Slintel CEO Deepak Anchala
Anchala advised Slintel’s customers that the sale “isn’t an exit,” but “the beginning of bigger, better things together, and an opportunity for two phenomenal companies to join hands to realize our vision faster.”
6sense is on a roll with 114% revenue growth year-over-year. Along with acquiring Fortella, it opened offices in London and Australia, expanding its footprint. In March, it closed on a $125 million Series D.
Continuing from yesterday’s post that discussed revenue innovation and the Sales Execution Gap. Today I am discussing their new Outreach Commit and Outreach Success Plans.
Outreach Commit, based on their Canopy acquisition, offers sales analytics and forecasting capabilities that augment Outreach’s AI-based buyer sentiment and Success Plans, providing Outreach customers with “true visibility across the entire revenue cycle.”
“The use of deep learning and big data has the potential to transform B2B forecasting in the same way it has transformed B2C forecasting. Such changes are shifting the emphasis on forecasting from predicting the number to beating the number…Reliable activity data allows sales leaders, for example, to drive more rigorous pipeline reviews and estimate forecasts with greater confidence. It allows companies to discover and capture data about prospects and customers that previously lived in the realm of the ‘shadow pipeline’ — that murky world of secret selling that organizations have traditionally been blind to.”
Forrester Research Principal Analyst Anthony McPartlin, “Enabling B2B Interaction Visibility In A Converging Sales Tech Landscape” (June 2021)
Commit provides a flexible forecasting model with multi-level views, allowing managers to view a probabilistic model of outcomes for multiple periods and teams based upon prior win-loss histories, current pipeline, and adjustable assumptions. Revenue forecasts are broken into Booked, Weighted Pipeline, and Intra-period high-velocity deals (i.e., projected new opportunities that are not in the pipeline but will close before the end of the period). In addition, models can be adjusted to account for events external to the model (e.g., new product launches, tradeshow held earlier or late in the quarter, economic shocks). The underlying KPIs that drive the models are selectable when setting them up, with the model updating every fifteen minutes.
Commit provides individualized rep scorecards based on company KPIs. Managers can set targets, coach to outcomes, and level up their team. Managerial note-taking helps them track 1:1’s, assign tasks, and track completion.
Commit supports active deal monitoring that flags deal risks and delivers insights. “Signals notify leaders of the things they need to know today. From opportunity risk identification to shifts in top of funnel metrics, Signals act as your eyes and ears–ensuring your frontline leaders are focused on what matters most to your business.” Deal risk is significantly reduced when issues are flagged early to reps, and managers can provide on-demand coaching to address nascent problems.
Commit also supports Custom Signals. Revenue Operations sets custom thresholds and unique parameters.
At a recent analyst briefing, Outreach management emphasized that they offer a tripartite value proposition: Engage (Sales Engagement), Guide (Kaia Conversation Intelligence), and Commit (Outreach Commit).
“To achieve predictable, efficient growth, every organization needs to engage with their buyers, guide their sellers through strong sales cycles, and then commit the number with confidence.”
Canopy deal terms were not disclosed. All nine employees have joined Outreach. The startup, founded in 2019, had raised $2.1 million.
Outreach also provided updates on Outreach Kaia and Success Plans at its Unleash event. Kaia, its Conversation Intelligence platform that was developed in-house, is adding real-time talk analytics, Comprehensive Search, Saved Search, and Outreach Voice Import. The new capabilities will be available by the end of the month.
Call analytics provide real-time talk-time visibility, letting reps self-correct if they are speaking too much.
Comprehensive Search provides managers with access to notes, content cards, action items, and transcripts across the sales organization. Additionally, both meeting platform intelligence and Outreach Voice cold calls are included. Thus, “leaders can identify trends and risks across teams and at various stages of the sales cycle.”
Saved Search Alerts provide scheduled intelligence on key topics, allowing managers to track competitors, pricing, functional requests, etc.
Outreach Voice Import supports post-call analysis of Outreach Voice and Microsoft Teams. Fully integrated support for Teams is scheduled for 2022.
Outreach warns RevOps not to trust the algorithm blindly. Instead, revenue teams should understand “the math behind every forecast to see what’s actually driving the number.” Accordingly, Outreach maintains the fidelity of data signals such as engagement and sentiment through transparency that displays “every opportunity and signals where sellers should take action.”
“Canopy’s Augmented Revenue Analysis engine combines advanced statistical modeling with machine learning and artificial intelligence,” states the Canopy website. “Simply put, we show our math. Instead of black box predictions, we show you every trend and variable driving our predictions, ensuring you have access to every data point necessary to confidently call your business.”
Users can also review “where you started and where you finished,” providing a post-mortem period review that “pinpoints slippage, forecasting variance, and conversion rates across any data point from any time window.” They can also generate “what if” scenarios with multiple assumptions.
Outreach Success Plans, which were announced back in May, will be generally available on October 27. Success Plans align buyers and sellers to improve action and predictability in a shared deal room. They act as a buying hub that allows buyers and sellers to agree on shared success criteria, objectives, and timelines. Success Plans also support shared access to project resources, allowing new demand unit members to quickly access project documents. Only invited individuals can participate in the Success Plans.
Success Plans provide an additional set of engagement intelligence for tracking deal risks and momentum. The Opportunity View includes Success Plan views, comments, resource downloads, and shares, providing engagement insights specific to deal planning and document sharing.
Outreach Success Plans deliver “unparalleled visibility into pipeline opportunities and risks,” blogged VP of Product Marketing Victoria Grady.
Outreach claims that two-thirds of buyers have “stopped working with a company mid-deal, simply because the competitor provided a better buying experience.” Thus, streamlining the document sharing process, framing the timeline, and agreeing on success criteria not only facilitates the process and improves deal visibility but improves the likelihood of winning each deal. Outreach supports 5,000 customers, including 19 of the 25 fastest-growing public companies and more than 60% of the Cloud 100.
D&B Hoover’s customers can now view and build lists of in-market accounts using the Bombora intent file. Users can set up SmartLists (dynamic lists) with a combination of account and intent data to identify in-market ICP accounts. The list is then displayed on the sales rep’s desktop and daily email digest.
Target lists can be assembled from over 175 selects that span company, contact, intent, and technographics. Bombora intent data is gathered from over 4,000 B2B media website and span 7,000 pre-defined topics. 70% of the websites are exclusive to Bombora.
Dun & Bradstreet provides a sophisticated approach to selecting intent topics that tie to business strategy. Instead of simply choosing the obvious topics, the firms recommend that customers employ topic clusters, “a group of like-minded Intent topics [that are] representative of all facets of a product or service.” Clusters would include
Dun & Bradstreet has removed intent scores, which are often confusing. By creating clusters, topics are either surging or not, with no interpretation required. Instead, the number of clustered topics serves as the indicator of surge strength.
The firms recommend that content be adjusted based on the number of intent topics identified for a prospect. Sales and Marketing should “serve higher-level or awareness-based content to those showing interest in one or two topics, and lower-funnel content to those showing interest on many topics.” Furthermore, prospects with many surging topics are probably closer to making a purchase.
D&B Hoovers also added 4 million direct dial numbers to their database, bringing the product total to 6.2 million. Direct dials contain a set of standard and mobile numbers, so users should hover over the direct dial number to determine the phone type.
“As more business contacts work from home, direct dials are essential to engage customers in real-time, from anywhere,” wrote Product Management VP Phil McWade. “Access these numbers in the lists you’ve already created, when viewing a Contact Profile, or within Contacts Search & Build a List results.”
D&B Hoover’s coverage has grown to 209 million global companies and 235 million contacts
Intent-powered Sales Intelligence vendor Slintel closed on a $20 million round A led by GGV, with participation from Accel, Sequoia, and Stellaris. The Bengaluru-based company is looking to expand its presence in the US market and strengthen its product. Slintel, with 100 employees, plans to double its headcount by the end of the year.
The company still has cash from its $4.2 million November seed round but felt it prudent to proceed with an A round earlier than planned.
“We had enough cash in the bank, but investors came to us, and we got a pretty good valuation compared to the previous round, so we decided to take it and use that money to go faster,” said CEO Deepak Anchala.
Revenue grew 5X last year and was on pace to grow 3X before the Series A. Anchala contends that the growth rate will accelerate with the additional capital. “With the funding, we’re actually looking at much bigger numbers. We’re looking at 5x in our revenue this year and also trying for 4x revenue next year.”
“Slintel has one of the best go-to-market engines that we’ve seen in any startup, and the consistency with which the team has been able to deliver on their growth targets is commendable. We’re looking at a company that’s changing the marketing and sales intelligence sphere as we know it, and we couldn’t be happier to be a part of their board,” said Prayank Swaroop, Partner at Accel.
Anchala told TechCrunch that since the round closed six weeks ago, the firm increased its investment in product and marketing. The advertising budget was increased, with the firm looking to generate prospects via SEO, free tools on the company website, and events.
“The next big wave in the enterprise space is (the) use of AI to rethink processes, and all AI at its core requires data. I am, therefore, bullish on the entire data stack, including data which is either proprietary or inferred data that is not easy to replicate. Slintel is in the second category. Their ability to predict strong prospects is a relatively unique capability, and it is very easy to sell due to a direct correlation to (the) top line for their customers.”
Alok Goyal, Partner at Stellaris Venture Partners
The Slintel platform delivers technographic and company insights, buying propensity scores, contacts, and lead enrichment. Slintel identifies thematic intent signals (i.e., sales triggers) such as upcoming contract renewals, companies that show signs of buying their products online, or companies that use their competitors’ products. Slintel captures hard to detect signals from the web, combines this with other third-party intent signals from its partners, and surfaces these insights via integrations with Salesforce, Pipedrive, HubSpot, Slack and Chrome.
“Our customers no longer waste precious time and effort reaching out to and targeting the wrong prospects,” blogged Anchala. “They are able to accurately determine who their high-intent buyers are, whether a target account is already using their competitor’s product / service, when the renewal date for a prospect’s current solution is coming up, or the budget restrictions that they have. All this and more, even before scheduling a discovery call with them.”
Slintel “mines buyer insights,” said Anchala. “We understand where the buyers are in their journey, what their pain points are, what products they use, what they need, and when they need it. So we understand all of this to create a 360-degree view of the buyer that you provide these insights to sales and marketing teams to help them sell better.”
Technology intent is based upon digital footprint tracking that analyzes when new technologies have been adopted or dropped. Technographics span 25,000 technologies across fifteen million companies and are updated weekly. AI models project when contracts come up for renewal, which technologies are likely to be purchased next, and when they will move forward with the purchase.
Thematic intent is based on keyword analysis that suggests company pain points. Slintel “analyzes how many times companies have been talking about a certain keyword [and] how frequently and recently they have been emitting this pain point.”
Propensity-to-buy scores are derived from over twenty-five variables, including contract renewal dates, technology adoption/churn, keyword Intent, budgetary spending, and hiring trends.
“We have taken a contrarian approach by focusing on the buyer funnel, which is an inverse of the sales funnel,” said Anchala. “We analyze buyer journeys and buying patterns of companies to capture early signals of buyer intent.”
“While most other data intelligence platforms provide insights based on search patterns, Slintel’s proprietary algorithm provides prospect recommendations based on technographics-powered buying intent,” states the firm. “Using Slintel, you can predict who’s about to purchase your product and market or sell your product to prospects even before they move on to the research phase of their buying journey.”
Slintel has employees across ten cities in India and the US, with plans to remain a remote-first organization.
Slintel also announced that Hans Tung, Managing Partner at GGV Capital, joined their Board of Directors.
“With the global pandemic completely changing the way companies operate, B2B transactions have gone more digital than ever before,” stated Tung. “Inside sales teams are closing high-value, multi-million-dollar deals while working remotely, and products like Slintel are enabling companies to do this by helping them reimagine their entire sales process for today’s environment.”
“It’s a feeling of expansion, born of learning so much from our customers, and born of the digital transformation that has happened in the last year,” said Demandbase CEO Gabe Rogol. “This is an intentional step for us beyond being solely an ABM leader and into broader B2B go-to-market. That’s important because ABM is just a part of the go-to-market challenges that B2B companies face.”
The new services are packaged as an ABM Suite consisting of four clouds: ABX, Advertising, Sales Intelligence, and Data. Customers will have the flexibility to order various elements of the suite, selecting the clouds and services that fit their needs.
“Our focus has been on building the most complete ABM solution (we call it ABX, because it’s not just marketing),” said Rogol, “and that was the impetus behind acquiring Engagio, putting a lot of the top of funnel and lower funnel stuff together. That will still be important.”
While some may view this as Demandbase growing beyond ABX, it is an opportunity for them to complete the ABX vision. I have long been critical of Demandbase’s limited framing of ABM within the marketing department. While they acquired Spiderbook, a small sales intelligence vendor, a few years ago, it withered on the vine and is no longer mentioned by the firm. InsideView provides them with an opportunity to realize ABX as a complete customer lifecycle solution. There are still missing elements such as sales engagement tools and chatbots, but they are now working on a much wider canvas.
Demandbase is in a sprint to establish the ABX platform space against vendors such as Terminus, 6Sense, and Dun & Bradstreet. It has been using the ABM three-letter acronym for a dozen years and was a lonely voice extolling ABM for half of that time, arguing for a shift from demand generation marketing to account-based strategies. Earlier this year, it shifted from ABM to ABX (Account Based Experience), which places a greater emphasis on long-term relationships with customers and the broader revenue team (sales, marketing, customer success).
“We’re proud to join forces with these two great companies. Our vision is bold. We are transforming how B2B companies go to market, helping them deliver great experiences at every stage of the account journey. This requires great data — and we now have the premium B2B data and intelligence solutions to help companies identify, understand, and engage their customers and prospects. With this move, Demandbase moves from being ‘just’ a leader in account-based programs to being the definitive leader in B2B go-to-market…
These new offerings let us work even more flexibly with our customers. Customers can mix and match to focus on the areas most important for them, whether that’s data embedded to their existing systems, or advertising, or sales intelligence, or a full account-based transformation. We are moving aggressively to deliver on this mission, and no company will move faster than us to achieve it.”
Demandbase CEO Gabe Rogol
Acquiring InsideView and DemandMatrix strengthens its position in both marketing and sales. Furthermore, InsideView’s sales triggers provide Demandbase customers with a rich set of talking points for account managers and customer success teams, letting them know if there are executive changes, M&A events, new partnerships, etc.
Demandbase, which offers an ABX Cloud and an Advertising Cloud, now supports a Data Cloud and Sales Intelligence Cloud. The Sales Intelligence Cloud is based upon InsideView and supports:
Prospect Finder – A traditional list-building feature for company and contact data. Along with firmographic and biographic data, the InsideView prospect finder includes connection variables (Who Know Who “six degrees”), sales triggers (17 + custom variables), data availability (e.g., LinkedIn Connections, Email), and suppression lists.
Browser Extension – A Chrome extension for quick lookup and prospecting. The extension displays InsideView company and contact profiles from LinkedIn, company websites, and CRMs. Records may be sent to the CRM or Sales Engagement Platforms.
News and Social Insights – InsideView publishes daily email alerts based upon their sales triggers. As these are event-based, most company noise (e.g., stock price fluctuations, scores for teams playing at branded stadia) is removed and duplicates suppressed. They also support inline social media viewing for Facebook, Twitter, and Company Blogs. Inline viewing helps account managers and customer success teams stay abreast of key accounts. It also assists marketing and CI professionals in monitoring key partners and competitors.
Corporate Hierarchies – Family trees assist with lead-to-account mapping, selling deeper into an organization, and ensuring that leads are accurately scored and routed.
The Data Cloud consists of Demandbase, InsideView, and DemandMatrix assets. InsideView contributes close to 100 million global contacts and 17 million companies. DemandMatrix supports technographics (current tech stack, future technology needs, technology-based skill set trends, cloud consumption revenue, and IT Spend).
Other Data Cloud services include Demandbase Account Identification, InsideView Apex (ICP Discovery and Expansion), InsideView Data Integrity hygiene tools, and the InsideView API.
“For the last 15 years, we’ve been focused on empowering our customers to experience rapid revenue growth through the power of data. InsideView’s leadership in sales intelligence made it clear to us years ago that stronger ties between sales and marketing lead to more revenue—and data is the key. By joining forces with Demandbase, we’re combining our legacy and leadership in sales, and the industry’s freshest, most reliable data, with leading marketing technology. Our customers will be able to do more with data across more B2B revenue channels from sales, to advertising, to account-based campaigns. We’re taking the convergence of data and workflow to the next level.”
InsideView CEO Umberto Milletti
InsideView was highly rated in The Forrester Wave B2B Marketing Data Providers Q2 2021 report, scoring a five (highest score) across 14 of Forrester’s 24 evaluation criteria. Among the categories in which they excelled were data management, data coverage, and customer support.
Rogol emphasized the value of technographics for enterprise technology companies, saying that “for technology companies, the number one feature in a data science model is what technologies your prospect owns.”
“B2B data is complex, and customers consistently ask us for help with their data stack,” said DemandMatrix CEO Meetul Shah. “We started with further innovating technographic data to give customers valuable insights into their prospects and what other technologies they might buy. By now being part of the Demandbase Data Cloud, we’ll be able to provide customers access throughout the B2B data stack to help them realize their revenue goals.”
Both Milletti and Shah will continue running their respective businesses and join the Demandbase executive team as general managers. The two subsidiaries will operate separately, but the firm will consolidate the data across the offerings.
Acquisition prices for the two firms were not disclosed. The InsideView service lists its revenue at $30.5 million and 275 employees, which has remained stable over the past few years. DemandMatrix is listed at $3.0 million in revenue with 90 employees.
“At Demandbase, our vision is bold. We are transforming how B2B companies go to market, helping them deliver great experiences at every stage of the account journey. This requires great data,” said Demandbase. “We now have the premium B2B data and intelligence solutions to help companies identify, understand, and engage their customers and prospects. With this move, Demandbase goes from being ‘just’ a leader in account-based programs to being the definitive leader in B2B go-to-market.”
InsideView and DemandMatrix customers benefit from the more extensive go-to-market capabilities of their parent. The DemandMatrix suite helps customers:
Design and orchestrate their entire buyer’s journey across marketing and sales
Personalize their website experience, track account-level engagement, and attribute revenue
Deliver account-based display, native, and social media advertising that is brand safe for B2B
Target and segment their market
Rogol admitted that the integration work would not be easy. “Obviously, we still have a lot of the execution work ahead. One thing to point out is that these are different types of acquisitions than Engagio. With Engagio, the goal was to get to the most comprehensive ABM platform. These are adjacent expansions, so they’re going to operate as standalone businesses pretty much.”
Barb Mosher Zinck of Diginomica was bullish on the transactions, calling it a “smart move” to consolidate the data from three companies under a single platform. “It’s essentially a Customer Data Platform (CDP) without the CDP name (and some CDP capabilities), providing all the critical information sales and marketing need to find the right accounts and contacts within those accounts. The intelligence DemandMatrix brings on technology is key, as is the ability from InsideView to see when things are changing in a company.”
“I also like that Demandbase has broadened its offering from only account-based marketing to sales intelligence because the two groups are tightly aligned,” continued Mosher Zinck. “These two solutions can operate separately but bringing them together under the same umbrella with access to the same data is key to ensuring a company-wide focus on customer experience.”
The following Market Flash published on May 4th to my newsletter subscribers. I also offer a detailed InsideView product review for purchase ($349).
Rhetorik announced a UK expansion pack to its NetFinder+ technology sales intelligence service. The expansion pack adds 90,000 companies and 200,000 contacts and emails to Rhetorik’s UK coverage. NetFinder+ data includes firmographics, contacts, and technographics.
The Rhetorik Technology Classification (RTC), a proprietary taxonomy, spans 7,000 vendors across ten million installs. Rhetorik’s technographics cover
Installed IT assets such as telecoms equipment, networking devices, and server and desktop hardware
Software products from traditional enterprise applications and operating systems to new cloud platforms and vertical industry applications
Services and consumables suppliers
“We have invested heavily in our international coverage, now offering sales and marketing intelligence across 30+ countries, but the UK remains the largest and fastest-growing IT market in Europe for a range of enterprise software and cloud services. This fully GDPR-compliant SMB expansion enables marketers to reach deeper into that market than ever before.”
Rhetorik CEO Meredith Amdur
The expanded coverage profiles UK companies with five to 100 employees. Rhetorik expects to “significantly” grow their coverage this year. They have a “stand-by database” of companies and contacts “awaiting final cleaning and compliance. “Existing clients will gain free access for three months to all the new accounts and contacts that meet their existing data criteria,” wrote CRO Kevin Savage.
Rhetorik covers Western European along with
Former Soviet Union: The Ukraine, Estonia, and Latvia
Balkans: Slovenia, Croatia, and Greece
Eastern Europe: Poland, Czech Republic, Hungary, Bulgaria, and Romania
Additional EMEA countries include the UAE, Saudi Arabia, Israel, and South Africa, with ten more countries in development.
In January, Rhetorik released its DataCliniq DaaS enrichment service for maintaining data hygiene. DataCliniq diagnoses, cleanses, and enriches account, contact, and lead records. It supports both batch file uploads and channel partner integrations with data marketplaces. The service also directly integrates with Salesforce, MS Dynamics, HubSpot, and Marketo.
HG Insights continues its evolution from a technographics licensor to a full-service direct source of technology market intelligence. Two weeks ago, they launched Market Intelligence, a market analytics service for marketing, product management, and strategy groups. Market Intelligence delivers “actionable insights [that] business leaders need to understand their markets in-depth, make better business decisions, and go-to-market (GTM) with confidence.”
Market Intelligence insights are derived from their global verified technology installation data, including which products have been installed, tech stack spend by category, and contract terms. “This trio of data sets powers detailed, customizable views of the entire installed technology ecosystem,” wrote the firm.
The IT Spend and tech install data are broken into different categories, helping sales teams determine which verticals are likely to have both budgets and an intention to purchase. Revenue teams can drill into market segments to understand the “size, shape, and structure” of target markets.
Likewise, marketing can use install and spend intelligence to better segment and target their outreach. Information can be analyzed by IT category, industry, region, and other relevant attributes. Better targeting allows firms to focus their marketing spend and attention on the right prospects and feed marketing qualified leads to sales.
Revenue teams can deploy Market Insights for territory optimization, account targeting based on propensity to purchase, and account-based messaging.
HG Insights contrasted Market Intelligence with traditional technology research vendors that provide “static, top-down analyst reports that are not customizable at the account level.” According to HG Insights, technology analyst reports lack the account intelligence that revenue teams require to engage with customers and prospects effectively.
“HG Insights Market Intelligence platform addresses these challenges by providing you with the bottom-up account intelligence you need to understand your markets in-depth and make better business decisions,” contrasted HG Insights Marketing Communications Manager David Guerra. Using our Market Intelligence platform, you can now instantly analyze the true size of your markets globally by technology installation, IT spend and budget, and a number of other factors.”
Users can also compare the market size of various markets such as countries by vertical to determine growth opportunities. Other features include vendor penetration rates by industry, purchasing and spend data for target accounts, and segmentation based upon ICP criteria.
“The HG Insights Market Intelligence platform gives you all the information you need to understand your markets, remove subjectivity from planning, and go to market with confidence,” stated Guerra.
A few weeks ago, HG Insights closed on an equity round with Riverwood Capital. HG Insights completed a successful 2020, reaching its highest annual recurring revenue (ARR) and profitability. Employment rose 30% last year, and revenue grew over 35%.
“Customers continue to reaffirm that HG Insights’ data’s breadth, depth, and coverage accuracy has become an indispensable asset for critical decision making at every level of a technology company,” commented Riverwood Principal Ramesh Venugopal who joined HG Insights’ Board. “HG Insights provides unique, data-driven knowledge giving decision-makers confidence that they are making the right choices.”
Part II covers how Product and Strategy teams can employ Market Intelligence for determining the Service Obtainable Market (SOM) for technology offerings.
TechTarget continues to build out its technology content set with the acquisition of Enterprise Strategy Group (ESG), “a leading provider of decision-support content based on user research and market analysis for global enterprise technology companies.” ESG has twenty-seven researchers and analysts who cover Cloud Services & Orchestration; Converged Infrastructure; Cybersecurity; Data Platforms, Analytics & A.I.; Data Protection; Digital Workspace; Networking; and Storage.
TechTarget called ESG a “natural complement and extension” of its value prop. It expands TechTarget’s “decision support content” and provides it with “new fact-based, research-driven content” for sales and marketing outreach “identified by purchase intent insights.” ESG’s segment expertise and analysis support technology purchase decisioning that extends TechTarget’s value beyond its 140+ technology research websites.
ESG works with its customers to develop custom content, including technical validation, economic analyses, and bespoke end-user research that “enables the creation of highly actionable, extremely useful, interactive content deliverables and tools.” Content types include white papers, videos, infographics, dynamic content (HTML 5), online event support, and social media support.
Clients commonly use ESG content to support product launches, competitive positioning, channel enablement, and ABM-focused outreach. Thus, TechTarget’s websites identify who is currently in-market for specific solution types, and ESG’s custom content delivers mid-funnel tools to assist with messaging across the demand unit.
“ESG delivers highly relevant, purchase cycle-focused content specifically built to support buying and selling. As such it helps fill critical gaps that have long increased costs and cycle times on both sides of the process. Adding depth to and building on TechTarget’s existing strengths in content, process support, and data creates clear, easily accessed value for both clients and end-users.”
ESG Founder Steve Duplessie
The ESG acquisition is TechTarget’s third over the past year. In December, TechTarget closed on its $150 million BrightTALKpurchase that provided it with event marketing and event-related intent signals. In March, TechTarget tucked in Data Science Central, a digital publisher that focuses on data science and business analytics.
“We’re super excited about the value ESG provides to our clients and our members,” said Michael Cotoia, Chief Executive Officer, TechTarget. “Together, we can provide enterprise technology buyers much richer information support across their buyer’s journeys. For our clients, adding ESG to the unmatched intent data and services we’ve long-provided means we can further increase their productivity gains and business yields end-to-end across go-to-markets.”
The acquisition price was not disclosed. Both firms operate in the Boston suburbs. The BrightTALK acquisition closed on December 23rd.